Needle & Thread レビュー 404

Needle & Thread からの回答

2026年4月24日

Thank you so much for your lovely review! ✨

We’re delighted to hear you’re happy with the dress, the fit, and the quality, and that it arrived quickly and beautifully wrapped.

Your kind words mean a lot to us, and we hope you enjoy wearing it! 🌸

Needle & Thread からの回答

2026年4月21日

Thank you so much for taking the time to share such a beautiful review Susi. 🤍

We’re absolutely delighted to hear that you and your daughter had such a special experience with us while choosing her wedding dress. It means a great deal to know that everything from the initial email correspondence through to the appointment itself felt smooth, welcoming, and memorable. ✨

We’re especially pleased that Fifi helped make the afternoon so enjoyable—she will be thrilled to read your kind words. Creating relaxed, joyful moments like this for our brides and their families is exactly what we strive for, so your feedback truly means a lot to the whole team.

We can’t wait to see your daughter in her exquisite dress on her wedding day. Thank you again for trusting us with such an important part of her journey, and we wish you all the very best for the celebrations ahead. 🥂💍

Needle & Thread からの回答

2026年4月21日

Thank you so much for your lovely feedback — we’re so pleased to hear you found the dress gorgeous.

We’re sorry to hear that the sizing felt a little smaller than expected. Your feedback is really helpful and will be shared with our team, as we’re always looking to improve our fit guidance for customers.

If you ever need help choosing the right size in the future, our customer care team would be more than happy to assist.

Thank you again for taking the time to share your thoughts. 🌸

Needle & Thread からの回答

2026年4月15日 に更新

Thank you so much for taking the time to share such a thoughtful and detailed review, Jessica— we absolutely loved reading it. 💗

We’re so delighted to hear that your parcel arrived so quickly and beautifully packaged, and even more so that you love your Anaïs Ballerina Dress for your upcoming wedding. It means the world to us to know you feel so elegant and beautiful in it — that is exactly how we hope our pieces make our customers feel on such special occasions.

We also really appreciate your helpful feedback regarding sizing and fit. While we do aim to provide guidance on our product pages, we understand that fit can vary depending on individual body shapes, and your insight is truly valuable.

We wish you all the very best for your wedding in May — what an exciting time ahead!

Thank you again for your kind words and support. 💖

Needle & Thread からの回答

2026年4月13日

Thank you so much for taking the time to share such a beautiful review, Helen. 💗

We’re absolutely delighted to hear about your experience in our King’s Road store, and especially pleased that our team were able to make you feel so welcome and well looked after during such an important moment in your search for a Mother of the Bride dress.

It’s wonderful to know you found “the one” and that you enjoyed your visit (tea included!). We will be sure to pass your kind words on to the team — they will be so happy to hear this.

We truly appreciate your support and look forward to welcoming you back again soon. 🌸

Needle & Thread からの回答

2026年4月10日

Thank you so much for your lovely review Miriam — we’re absolutely delighted to hear that your order arrived quickly and that you’re happy with your dress! It’s wonderful to know you feel gorgeous in it.

We really appreciate you taking the time to share your feedback and hope you continue to enjoy wearing your piece. 💗

Needle & Thread からの回答

2026年4月7日

Thank you so much for your lovely review Jane! We’re thrilled to hear that the Try Before You Buy service helped you find the perfect dress for your daughter’s wedding.💕

It’s wonderful to know that you loved the embroidery and embellishment, and we hope you feel absolutely stunning wearing it on the big day. We’re also glad the process of trying multiple dresses worked smoothly for you.

Thank you again for your kind words — we truly appreciate your support and look forward to welcoming you back in the future. 🌸

Needle & Thread からの回答

2026年4月7日

Thank you for sharing your feedback Marcia, and we’re very sorry to hear that the wrong product was sent to you and that returning it was frustrating.

Please do email our Customer Care team at customercare@needleandthread.com if you haven’t already done so, and we’ll be happy to assist further to ensure everything is resolved.

We appreciate you taking the time to let us know, and we’ll do our best to make the process smoother.

Needle & Thread からの回答

2026年4月7日

Thank you so much for your wonderful review Cari. We’re delighted to hear that the Try Before You Buy service helped you find the perfect dress, and that it was exactly what you were hoping for. 🌸

It’s so lovely to know that you found something with a bit of glimmer to make your wedding day extra special. We’re thrilled that we could help bring your vision to life, even from afar.

We hope your wedding day is absolutely magical, and we can’t wait for you to feel amazing in your dress! 💗

Needle & Thread からの回答

2026年4月7日

Thank you so much for your lovely review Réka! We’re thrilled to hear that you love your dress and that the packaging and fragrance added to your experience.✨

It means a lot to us that you’ve noticed the quality and workmanship — we put a lot of care into every piece, and it’s wonderful to know it shows.

We hope you enjoy wearing your dress, and we can’t wait to welcome you back to explore more of our collection in the future.💕

Needle & Thread からの回答

2026年4月7日

Thank you so much for sharing your feedback Laura! We’re delighted to hear that you loved the dress and found it unique.

We completely understand how tricky sizing can be, and we really appreciate you letting us know about your experience. Your review will help others make more informed choices when selecting their size.

We hope you’ll find another piece you love soon — and if there’s anything we can do to assist with sizing guidance in the future, please don’t hesitate to reach out. 🌸

Needle & Thread からの回答

2026年3月27日

Thank you so much for your kind words Kerry! We’re thrilled to hear that you love your dress, and congratulations on your upcoming wedding. 💕

We completely understand wanting the perfect fit for such a special day. It sounds like you’ve found a great solution by sizing up and making minor adjustments – it’s wonderful that the dress is worth the extra tailoring for you.

We’re so glad to hear you would shop with us again, and we hope your wedding day is as beautiful as your dress! 🌸

Needle & Thread からの回答

2026年3月27日

Thank you so much for your lovely review Ashley! We’re thrilled to hear that your dress arrived quickly and that you’re happy with it.

We hope it makes your university graduation day even more special – congratulations in advance! 🎓✨

Needle & Thread からの回答

2026年3月26日

Thank you for taking the time to share your feedback Debra. We’re so pleased to hear that you loved the gown.

We appreciate your comments regarding the packaging. For sale items, orders may be shipped in our sale packaging rather than a box, which can sometimes include a protective mailing bag. However, your feedback is very valuable, and we will be sure to share it with our team as we’re always looking for ways to improve our customers’ experience.

Thank you again for your feedback and support.

Needle & Thread からの回答

2026年3月23日

We’re very sorry to hear about the delay with your order and understand how frustrating this must be.
If you haven’t already done so, please email customercare@needleandthread.com and our Customer Care team will be more than happy to check the latest status of your shipment and assist you further.
We appreciate your patience and look forward to resolving this for you as quickly as possible.

Needle & Thread からの回答

2026年3月23日

Thank you so much for your wonderful review Vicky! 🌸 We’re thrilled to hear that you had such a positive experience with our Try Before You Buy service.

Your recommendation means a lot to us, and we hope it helps others feel confident to try it too! 💖

Needle & Thread からの回答

2026年3月23日

Thank you for sharing your experience, and I’m very sorry to hear about the issues with your dress. I completely understand how frustrating this must be, especially with such a special occasion coming up.

As your order was placed through Zalando, unfortunately we’re unable to directly assist with this transaction. We would kindly recommend reaching out to Zalando’s customer service for resolution, as they will be able to advise on returns, repairs, or exchanges.

We are truly sorry for the disappointment this has caused and hope that Zalando can help make this right for you.

Needle & Thread からの回答

2026年3月23日

Thank you so much for your kind words Linzi! 😊 We’re delighted to hear you enjoyed our service and loved the dresses.

It means a lot to us and we look forward to helping you find more beautiful pieces in the future! ✨

Needle & Thread からの回答

2026年3月23日

Thank you so much for your lovely review! 🥰 We’re thrilled to hear that you loved the dresses and had a great experience with our customer service.

Your recommendation means a lot to us, and we can’t wait to help you find more fabulous pieces in the future! 💖

Needle & Thread からの回答

2026年3月16日

We’re very sorry to hear about the delay with your order and understand how frustrating this must be.

If you haven’t already done so, please email customercare@needleandthread.com and our Customer Care team will be more than happy to check the latest status of your shipment and assist you further.

We appreciate your patience and look forward to resolving this for you as quickly as possible.