Abysmal customer service. They make zero effort to offer assistance. They use deceptive advertising to create the illusion that they are the DMV instead of an expensive third party. It’s too la... もっと見る
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Abysmal customer service. They make zero effort to offer assistance. They use deceptive advertising to create the illusion that they are the DMV instead of an expensive third party. It’s too la... もっと見る
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They deceive customers into using their website instead of the official DMV site with aggressive search ads. Their website mimics the DMV site. The up charge is excessive for a basic renewal. They... もっと見る
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I like the connivence of this service. However, I did not like how I was directed on to this service. I was on CA DMV and unknowingly got directed to this service. The web page looked just like the... もっと見る
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A little pricey but worth it. No hassle, easy work. It’s pretty cut and dry once you read how to send all your documents over, and they get to work right away. If you’re missing any documents, they’ll... もっと見る
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
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ネガティブなレビューの 96%に回答しています
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I was helped by Jane who did an amazing job. Fast replys and let me know if anything was missing!
In spite of failing to provide all the detail information, their help compled the transaction.
SCAM SITE. DO NOT USE!!
I couldn’t find my paperwork from DMV, so I did a web search for their site to register online. I found NeedTags.com and thought they were DMV. That’s my fault for not paying more attention, I suppose, but there are many others who made the same mistake I did. I got all the way through to ordering, then started wondering why it seemed so much more expensive this year. I looked at my records and confirmed it was much more expensive. So I made more effort and found my paperwork. DMV reg fee was $243, and I had just paid $316 because of extra fees tacked on. That’s when I figured out I’d been tricked. NeedTags.com had said they needed my smog report to complete registration, so I HAD NOT YET RECEIVED what I’d paid for. I asked for a refund, explaining I had found their site by mistake. They responded that they do not issue refunds and threatened me with legal action. Mind you, this is the first email response from them and they’re already threatening legal action?? At that point, I looked them up. They scam people this way all the time. And they can do this legally (it’s not fraud). I started a dispute claim with my bank, but my smog check went through to them automatically, it seems, so at this point they theoretically have delivered on their product/service so I don’t know if my claim will get anywhere. I’m likely out $73 that I should not have had to pay. NeedTags.com is not easier to navigate or more convenient than the DMV website itself. They make their money by tricking people.

NeedTags からの回答
Extremely deceptive website. My elderly relative searched "ca dmv" and got their sponsored link as the top result. He did not see the warning that they were not the real DMV and started the process. Thankfully I was there when he started asking for help scanning his driver's license and utility bills, which I don't remember needing to register cars before. Then I saw the fees on top of fees, and I noticed he was not on the DMV site at all, but on needtags.
All of their excuses about "we have the required legal disclaimers" does not excuse the fact they make their website look like the DMV, take out misleading keywords for their advertisements, and charge outrageous fees that you don't need to pay if you go directly to the proper website. They know EXACTLY what they are doing. To the employees monitoring this-- You should be ashamed of trying to scam elderly people out of their social security money and hide behind bogus excuses!
I went to the DMV website and was able to complete the registration for my relative without any of the runaround or fees required by this unnecessary middleman.

NeedTags からの回答
Esperanza at the Customer Care Department is a customer service Jedi Master and strong in the ways of the public service force. I am thankful for the assistance.
Best,
Brad
I had several questions on California's processing and Jane was patient, kind and knowledgeable in helping me.
This website is a scam! They charged me an extra $95.33 than what DMV would have charged me. Who would have thought that there was a company out there who would screw you over more than the actual California government! I typed in dmv.ca.gov and it automatically took me to needtags.com without me even realizing it. Looks legit and everything, but after I paid my registration and got the Amex notification on my phone I saw that it said it was a transaction from needtags.com. I don't know what these people spend in google ads for google to take you straight to this website and bypassing the ACTUAL dmv website. Obvi they are spending my extra $95.33 on google ads when I could have used that money to buy myself 2 tanks of gas! TWO! In this economy?? How do they even sleep at night.

NeedTags からの回答
Esperanza in NeedTags is an outstanding representative. When I had a problem (the rep I first spoke to didn't give me full info re what I had to explain on a 101 form) in gifting my car to my daughter and son-in-law, Esperanza communicated clearly what the problem was and guided me through the process to a highly satisfactory conclusion. She communicates well!
I was amazed how fast I received the revised Registration Card and Duplicate Title. Well done
SCAM!!!!!!!!!!!!!! 45 EXTRA FEE FOR NO REASON!!!!!!!!!!! YOU CAN DO IT FOR NO FEE ON DMV WEBSITE JUST AS EASY!!!!!!!!!!!!!!

NeedTags からの回答
Quick and painless. Didn't like the exhorbitant third party fees. It costs registration plus $160 in processing fees for having it handled online. Convenient for you, not for your wallet. Would also be nice if they took the processing fee at the same time as registration, not 2-3 days later. But like I said, it was incredibly easy.
The process was straight forward. All you need is what files you got! And depending on when you submitted/filled out title transfer, you gotta mail in the pink slip to DMV and then the process is finalized. An agent is assigned to your order and they keep in personal Email contact with you for any further information needed! Honestly cannot believe you can do this online now and it beats walking 20/10 times. Highly recommend it and definetly will be doing this from now on.
Im a first time costumer I didn’t know what to expect but they did a great job saved me time and got my tags within two days il definitely reach out to them again im happy and satisfied with the service.
Very straight forward, easy. Beats waiting at the DMV. I appreciated Esperanza’s prompt responses.
If I could give negative stars, I would. This website tricks people into overpaying for car tag renewals. I mistakenly used this site, thinking it was the official California DMV, and was charged an extra $72 in bogus fees on top of my renewal.
When I realized the mistake, I immediately contacted them to cancel—but they refused and said all sales are final. To make it even worse, they threaten legal action if you dispute the charge and claim that you’ll be responsible for their attorney fees. Imagine that.
Yes this might be a legitimate website that will give you your tags BUT they know what they are doing.
This is a predatory business that profits off confusion. If you need to renew your tags, GO DIRECTLY TO THE OFFICIAL DMV WEBSITE and avoid getting scammed like I did. STAY AWAY!

NeedTags からの回答
I had an awful experience with customer service. I called to ask a simple question about my registration renewal, and the representative I spoke with was extremely rude. She talked down to me as if I were clueless and even told me to be quiet and reread the email. It was clear she didn’t want to be there. When I asked her not to speak to me that way, she raised her voice at me. I ended the call, and I won’t be doing business with them again. No one should be treated like that.

NeedTags からの回答
UPDATE: Standing by original review. Their “notices” about licensing are quite confusing the way they are presented and they should be required to have bold disclaimers rather than vague lawyer-esse fine-print “we are licensed” popups. Clearly a lot of reasonable, busy people have already been duped by this, as you can see by other reviewers as well as a web scam search. One really needs to pay close attention to the details on their site to understand one can still go to DMV to avoid all the extra fees. It shouldn’t be that hard. I am pretty tech savvy and had to work to sift through to get to the real DMV with a simple google search. Needtags is clearly spending a lot of money to show up first in those search engines. They get away with it because people are busy and don’t bother to read it or are understandably confused by their fine print. My 30-something adult and astute daughter read it and was still duped into thinking they were the only option for DMV on-line services. Again, it shouldn’t be that hard to figure out they are just an “expedited” fee service for hire, not the only on-line option.
ORIGINAL: Deceptive website appearing to be official DMV. It is not. They charge outrageous fees for renewing due to “expedited” services. If you are behind on paying your DMV registration, go to a kiosk, AAA office (if you are a member) or directly to DMV and save yourself $60-70. My daughter called me thinking it was a new DMV thing and she was very freaked out. I did some looking on-line and figured out she had been on the needtags site, rather than DMV, but due to their deceptive practices, she was SURE she was on the DMV website and thought they had contracted with this third party with all the extra fees. Buyer BEWARE! It should be shut down and outlawed. Thankfully, we figured it out before she paid all those fees. I am shocked that California DMV would allow this deception.

NeedTags からの回答
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