NeedTags レビュー 

They deceive customers into using their website instead of the official DMV site with aggressive search ads. Their website mimics the DMV site. The up charge is excessive for a basic renewal. They should be investigated for predatory practices.

Easy to follow instructions. Good customer service, Esperanza!

Fantastic service and attention to help me complete vehicle paperwork. I would definitely recommend for others and will be using them again in the future!

Abysmal customer service. They make zero effort to offer assistance. They use deceptive advertising to create the illusion that they are the DMV instead of an expensive third party.

It’s too late for that now. Your response is simply not true. Your agents were rude and unhelpful. You quickly canceled my order and supposedly sent my documents and refunded my money. I have not seen either of those things happen yet. I asked for help and you were unwilling now that I have complained you claim you’re willing to help. Too little too late.

Again that is not accurate. The issue with my payment being processed was exactly what I needed help with. The charge was not being presented to the bank. There was an error but instead of attempting to assist you canceled blaming me for nonpayment. If you communicated as you intended you would have saved us both time. Additionally when I asked for a breakdown of the fees I was being charged your rude staff directed me to the DMV.

They were extremely patient with helping me complete the DMV forms and walking me through the process, what to expect, etc.

I had never used this service until now. It worked great.

So I had a great experience when needing help finding out my reservation status and the response was quick. They resolved my issue quickly and professionally.

Amazing. I didn't have to go to dmv. Which is what we used to do. Thank you for making the process of buying a used car easy. Thanks

I like the connivence of this service. However, I did not like how I was directed on to this service. I was on CA DMV and unknowingly got directed to this service. The web page looked just like the DMV official site, except the cost is 10-times higher (~$150 instead of $15).
After all it saved me a lot of time with someone helping me to get the title transfer done via mail /e-mail and I did not have to go to DMV in person. If anything I would suggest to make it clear that is is a CA DMV partner and pay service and make the website look less in the look/feel of CA DMV.

Esperanza was timely and efficient. Thank you

The service was a little expensive but was reliable and convenient.

Excellent and Efficient DMV Services

I have used NeedTags multiple times, and it is always a worthwhile experience. The process is incredibly streamlined, saving me from the headache of visiting the DMV in person. Specifically, Jane was very helpful in fulfilling my requests; the customer service team is consistently professional, responsive, and reliable.

The website is intuitive, making it simple to navigate even the most complex DMV requirements. Between the time-saving efficiency, expert support, and consistently fast turnaround times for vehicle documentation, I highly recommend NeedTags to anyone looking for a quick and stress-free way to handle their registration and tags.

Easy and quick. A little pricey, but worth it when you're in a pinch.

A little pricey but worth it. No hassle, easy work. It’s pretty cut and dry once you read how to send all your documents over, and they get to work right away. If you’re missing any documents, they’ll just let you know. Whenever I had a question, Adriana from the Customer Care Department would literally reply to my email within the hour. Great customer service 11/10.

Quick turnaround, easy to work with.

Prompt response and clear instructions on next steps to resolve quickly and online if possible.

Jane and Adrianna were wonderful to deal with today. They are the first face of your organization and you should be proud of them .. they made me feel so much better

I would leave a zero star rating if I could. To start off I just needed a simple title transfer and that’s it. I get the order confirmation email and the steps I need in order to process. However I work 2 jobs and didn’t find the time to do so until about 10 days before the 30 day deadline so I was in a big rush and had to spend a good amount of money to send those documents next day through FedEx. In the email it simply states that a copy of form REG 258 and my vehicle title is required to complete this process. I sent them a copy of my title, because it didn’t state that the original was required, and also the form REG 258. Then I received an email from Jane stating that they needed the original title and a photo copy of my license. So I’m already pissed because had that been stated in the very first email I would’ve sent that instead of having to send it again and waste even more money. So I send an email with an attachment of my license and the original title. I don’t get a response until the next week that they still need a photo copy of my license. This was after a whole week mind you and they couldn’t even send a reminder email telling me the previous email that has that information wasn’t able to be viewed or whatever the issue was. So I tell them that why couldn’t they do their job and see that that information is already there. We have a back in forth email battle and now since they can’t communicate and tell me that the attachment wasn’t working on their end that they canceled my order and refunded everything but now I have to take time away from work because they don’t know how to train their employees to do basic communication and email processing. It’s such an inconvenience and they need to be better at taking accountability. If you read this whole thing you are one big chismoso/a.

I had to send multiple (>10) emails asking for what was needed to complete the process. I was only told one thing at a time which resulted in having to snail mail and certified mail numerous times when it should have only taken one. In addition , Instructions were very unclear. I refinanced my loan to a new lienholder that reduced the interest rate. The process took 3 months when it should have only taken 1-2 correspondences.

Adriana was amazing (Please note that I asked for her name). I called really upset about your verification process (Honestly, it violates every Cybersecurity Training Red Flag in the book), but she was receptive to my concerns and offered a solution. At one point, when I was still not in my best form, we were disconnected, and she called me right back (I am not sure I would have). Anyway, I am very impressed with your service and her Customer Service.