Nelsons レビュー 488

Quick delivery

Correct product sent by return of post. Excellent.

Quick delivery.

Delivery on time even though the Christmas period

Received just as ordered > and in my 'safe place'

Ordering easy and quick delivery. Will use again

Easy to use website and prompt delivery.

Quick response to my order; well wrapped. Meant it could be delivered easily.

made to order is excellent and reliable. they respond immediately but they need whatsapp calling option, when i wanted to reorder or cancel order i needed to buy mobile credits to call them. A calling option by whatsapp is extremely convenient and faster

Fast efficient, easy to use website and good delivery

You didn't reply to my email or my telephone messages. The address on my parcel was wrong AND I HAD TO CORRECT IT WITHOUT YOUR HELP

I accidentally placed an incorrect order and contacted customer service within 10 minutes of making the purchase. However, there was no immediate response from any staff member.

It took two days before someone finally replied. Communication regarding the return process then continued for almost 10 days, only for me to be informed in the end that the company does not normally have a return policy, and that if I truly wanted to return the item, I would need to send it back by post at my own expense.

During this exchange, the customer service representative explained that she was the only person handling customer service and had to manage a very large volume of emails, and that she was trying her best. While I understand and sympathize with her situation, this experience clearly shows that the company’s customer service system is poorly structured and inadequate.

When I later asked for clearer instructions or alternative solutions, I was no longer able to contact anyone. Because of this lack of follow-up, I did not feel safe sending the parcel back, as I was concerned it might be lost with no responsible staff member available to track or confirm the return.

I strongly advise others to avoid purchasing from this company. The products are significantly more expensive than on Amazon, and the after-sales service is extremely poor and unprofessional.

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Message to Nelson Company

If your company does not have a return policy, this should be clearly stated from the beginning.

And if you do not have sufficient resources to properly staff a customer service team, you should not direct customers to contact customer service, as this only wastes time for both parties and causes unnecessary frustration.

The fact that I was able to find the items I was looking for, which are difficult to get these days, I'm glad you're storing them. And it was easy to order, and arrived on time. Thank you very much, I will order from you as gain in the future

I had emailed customer service twice regarding a lost parcel but nobody got back to me.

Fast Delivery. Polite respond towards inquiry with clear explanations.

Amazing people. Very helpful. The consuktant has Great insight . Very compassionate and conscientious.
Would definitely use again and recommend to other people.

Great products and fast delivery which I was happy to pay for to not buy from Amazon.

We received the genuine product at a competitive price with reasonable delivery time. Very happy as usual.

Efficient and always arrives when expected. Thank you.

Clearly written ordering site and speedily despatched.