Neotrades レビュー 102

Neotrades からの回答

2025年7月7日

Hello Zaid Ceniceros,

We appreciate you taking the time to share your experience, and we’re sorry to hear that the platform felt cluttered or inefficient for your needs. We’re constantly working to streamline our interface and improve user experience - your input helps us do that.

If you have some more suggestions, please get in touch with us.

Kind regards, 
Neotrades Team

Neotrades からの回答

2025年7月4日

Hi Tarek,

We're sorry to hear about your experience — that's certainly not the kind of service we aim to provide.

Our Customer Support team has sent you an email with all the details regarding the Bonus Policy and the withdrawal conditions. We always strive to be as clear and transparent as possible, and we’d appreciate the chance to address any concerns directly.

If you have any questions or need further clarification, we're here and happy to help.

Best regards,
The Neotrades Team

Neotrades からの回答

2025年6月6日

Dear Himanshu,

Thank you for bringing this to our attention. We’re truly sorry to hear about the difficulty you've experienced with your withdrawal request and the delay in communication from our team.

At Neotrades, we understand how important timely access to your funds is, especially when there is urgency involved. What you’ve described does not reflect the standard of service we aim to provide, and we sincerely apologize for the inconvenience caused.

We’ve reached out to you via Trustpilot to request your contact details, as we’d like to look into your case immediately and ensure it is resolved as quickly as possible. In the meantime, please feel free to email us directly at support@neotrades.com with your account details or any reference number related to your request.

Your experience matters to us, and we are committed to ensuring it is addressed appropriately.

Warm regards,
The Neotrades Team

Neotrades からの回答

2025年2月25日

Hi there Ly Dung,

Thank you for your honest feedback!

We’re glad to hear you’re satisfied with the execution speed and deposit process. Regarding spreads, we strive to keep them competitive while maintaining quality service. We appreciate your input and will take it into account as we continue improving our offerings.

If you have any further suggestions or questions, feel free to reach out!

Kind regards, 
Neotrades Team

Neotrades からの回答

2025年2月24日

Hello, Tech Base!

Thank you so much for sharing your experience with us!

We understand how important it is to help new traders get used to the new environment for flawless trading. Especially it concerns education, which is crucial for a successful and safe experience. Therefore, we provide our traders with advanced technical analysis powered by Trading Central, daily market insights and related financial news.

Feel free to contact our customer support team if you have any questions or need assistance.

Kind regards, 
Neotrades Team

Neotrades からの回答

2025年2月6日

Hello Isaac de Herrera,

Thank you for your feedback! We’re glad you liked the demo and appreciate your honesty.

The $1,000 deposit ensures access to personalized portfolios and high-quality services, but we understand your concerns and will share them with our team. As for bonds and, they’re available under specific conditions — reach out, and we’ll guide you on how to access them.

Let us know how we can assist further!

Kind regards, 
Neotrades Team

Neotrades からの回答

2025年2月6日

Hello there Mohammed Razi,

We're sorry to hear about your experience with our customer service.

Providing respectful and helpful support is a top priority for us, and we never want our clients to feel unheard or mistreated. If you encountered any issues with our team, we’d really appreciate the chance to understand what happened and improve.

Please reach out to us directly so we can address your concerns and work toward a resolution. Your feedback helps us improve, and we value the opportunity to make things right.

Kind regards, 
Neotrades Team

Neotrades からの回答

2025年1月26日

Greetings Shukri el-Sinai,

We greatly appreciate your feedback about our company. Your insights are invaluable to us and help us enhance our services. Thank you for taking the time to share your thoughts!

It's a pleasure to hear that you are enjoying your trading experience with us! Our company is committed to providing only the most beneficial trading conditions to our clients. We regret that you encountered wider spreads than usual during a volatile market, a situation beyond our control. We hope you will keep this in mind during your trading activities.

If you have more questions or concerns, please feel free to contact our customer service team. We are here to assist you whenever you need us!

Kind regards, 
Neotrades Team

Neotrades からの回答

2025年1月23日

Greetings cesar g.,

We are truly grateful to you for taking the time to share your thoughts about our company. Your insights are invaluable and help us to improve our services. We appreciate your effort and the trust you have placed in us.

We want to emphasize that your opinion about our services is not just vital, but it's the cornerstone of our commitment to providing convenient and loyal trading conditions to our clients worldwide. Your thoughts are not just valuable, they are the compass that guides our service improvements. We care deeply about the quality of our services, and your comments and suggestions are always taken into consideration to ensure the best possible trading experience for every one of our customers. Thank you for your concern!

If you would like to ask more questions about it or offer any suggestions, please feel free to reach out to the support team department whenever you want! We are always happy to help you with any issues you may have!

Kind regards, 
Neotrades Team

Neotrades からの回答

2025年1月20日

Hello there Diego M., 

We want to express our sincere gratitude for your feedback. Your thoughts are invaluable to us and we highly appreciate your time and effort in sharing them.

We are delighted to hear that you find our trading process cost-effective. Your feedback is a testament to our company's commitment to moving in the right direction. We understand your concern about quality service and want to assure you that we take all feedback seriously. Our company always strives to provide the best possible services to every one of our customers, and your feedback will help us in this endeavour.

If you have any enquiries or concerns, please feel free to contact our technical support department at any time you want! We are always available to assist you with any issues as much as possible!

Kind regards, 
Neotrades Team

Neotrades からの回答

2025年1月15日

Greetings Manh Tung,

Thank you very much for taking the time to share your honest opinion about our company! Your insights are not just valuable, they are integral to our growth and help us to improve our services!

It’s a pleasure to hear from you enjoying the trading experience on our trading platform. The company’s central concern is always to provide top-notch services to our clients worldwide to ensure everybody has everything they need for a successful and smooth trading journey.

Regarding our customer service, we understand that our response time may not always meet your expectations. Please know that our team is working tirelessly to address the thousands of requests we receive daily. We appreciate your patience and understanding in this matter.

If you have any questions or concerns, please feel free to reach out to the customer service whenever you wish! Our dedicated team is always ready to help you as soon as possible!

Kind regards, 
Neotrades Team

Neotrades からの回答

2025年1月8日

Hi there, Hugo Bacque!

Our team is extremely thankful to you for providing this objective and comprehensive feedback regarding the services we provide!
It's important for us to know that traders pinpoint certain aspects to improve further.

Indeed, even if our trading platform provides the most competitive trading conditions, it may have space for improvement. Nevertheless, we do our best to improve all the time to make sure traders are satisfied with the provided trading conditions and instruments.
We will continue developing to deliver the best user experience!

If you have any questions, please get in touch with the client support team!

Kind regards,
Neotrades Team

Neotrades からの回答

2024年12月30日

Hello there A. Medina,

Thank you for taking the time to provide your detailed feedback about Neotrades!

We’re glad to hear that you appreciate the variety of assets we offer, including Hong Kong stocks, and that our account options meet your budget comfortably. Offering diverse opportunities and accessible trading conditions is a key priority for us.

We also take note of your suggestions. Expanding platform options is an area we’re continuously exploring to better serve our traders' needs. Regarding customer service, we sincerely apologize if the response times haven’t met your expectations. Your feedback is invaluable, and we’ll work on making our support faster while maintaining the quality of our answers.

Should you have any questions or more suggestions, please feel free to get in touch with us!

Kind regards,
Neotrades Team

Neotrades からの回答

2024年12月24日

Hello I. Cabrera,

Thank you for sharing your experience of using our services and your mood with us!

It's extremely important for us that customers experience only positive emotions from trading.
Yes, we understand that there may be losses during trading and, for our part, we can help by providing high-quality service.
If a trader can rely on the quality of our tools, it means that for our part we have done everything possible.

We trust our clients and are proud that professional traders make a choice in favor of our company. But we cannot expose our clients to excessive risk, and therefore we have decided to set such amount of leverage.
We hope for your understanding and support!

Kind regards, 
Neotrades Team