I got opted into a pension that I did not want was not even asked! When I ring to opt out and get a refund! I’m faced with huffing and puffing on the other end of phone! Then told I need to ring bac... もっと見る
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レビュアーのコメントを見てみましょう
Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easie... もっと見る
企業が回答しました
I'm used to dealing with the likes of Conran or Skandium but they have recently been pretty poor on communication so thought I'd try Nest. I have so far in the span of 2 weeks ordered various differ... もっと見る
企業が回答しました
A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool. An 8-10 week lead time on the items i purchased was absolutely spot on w... もっと見る
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企業情報
当該企業による記述
We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.
連絡先
4 Ripon Street, S9 3LX, Sheffield, 英国
- 01142433000
- info@nest.co.uk
- nest.co.uk
3.7
まあまあ
181件のレビュー
ネガティブなレビューの 83％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Also Wrong Company!
I also contacted this company incorrectly thinking it was related to the Nest Thermostat!
Despite this, their reply was quick, polite and as helpful as it could have been, and gave me some alternatives to try. Thank you.
2022年5月30日
自発的なレビュー
Nest.co.uk からの回答
Hi John,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Brilliant Customer Services
I actually contacted the wrong company but they could not have been more obliging, even looking up the web page for me to contact. I was more than impressed with their consideration
2022年5月30日
自発的なレビュー
Nest.co.uk からの回答
Thank you for your review. We really appreciate hearing your positive feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
Having thrown down the gauntlet for the…
Having thrown down the gauntlet for the delivery of an Eames Chair to be delivered for my wife's birthday (I didn't give them much time), Ashlee and the team at Nest pulled out all the stops and got the chair delivered in time. The chair is of outstanding quality and my wife was absolutely delighted. The Nest team were helpful, attentive, fun and professional. I can't rate them highly enough, in fact if there were six stars I'd have clicked on that.
2022年5月17日
自発的なレビュー
Nest.co.uk からの回答
Hi Andrew,
Thank you for your kind comments, these are great to hear. We are glad to hear that your wife enjoyed her birthday gift!
Ashlee will be delighted to hear your feedback - we will be sure to pass this on to her.
Thanks again.
Team Nest
Nest.co.uk からの回答
Hi Mark,
Thank you for your review. We really appreciate hearing your positive feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
I emailed Nest thinking it was google…
I emailed Nest thinking it was google Nest, a very kind lady called Toni replied to it, in the lovely email she gave me the correct email address and also a telephone number, what a kind thing to do. Thank you Toni. It helped me a lot and i have sorted my problem, especially as i am going through a tough time.
2022年5月9日
自発的なレビュー
Nest.co.uk からの回答
Hi Irene,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Team Nest
Great Customer Service!
2022年5月4日
自発的なレビュー
Nest.co.uk からの回答
Hi Brogan,
Thank you for your review. We really appreciate hearing your positive feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
Took time to reply to my email
Took time to reply to my email , even though I had emailed wrong department , and pointed me in the right direction, a rarity in this day of age . Thanks
2022年5月4日
自発的なレビュー
Nest.co.uk からの回答
Thank you so much for taking the time to leave us a review. If there is anything else we can help with please get in touch. Team Nest
I also wanted nest thermostat helpline…
I also wanted nest thermostat helpline and the company kindly gave me the link. Thank you so much
2022年4月28日
自発的なレビュー
Nest.co.uk からの回答
Hi Alexandria,
Thank you for your review. We really appreciate hearing your positive feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
I actually wanted "Nest Thermostat" and…
I actually wanted "Nest Thermostat" and this company were kind enough to take the time and trouble to give me contact details! Thank you for being so nice and helpful!
2022年4月19日
自発的なレビュー
Nest.co.uk からの回答
Hi Fiona,
Thanks so much for taking the time to leave us a review. If there is anything else we can help you with please feel free to get in touch.
Team Nest
Went to great trouble over my enquiry
Went to great trouble over my enquiry. Top marks
2022年4月19日
自発的なレビュー
Nest.co.uk からの回答
Thank you for your review. We really appreciate your feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
Very helpful
2022年4月11日
自発的なレビュー
Nest.co.uk からの回答
Thank you for your review. We really appreciate hearing your positive feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
Do not deal with this company!
One of the worst companies I have ever had the displeasure of trying to use. Completely inaccurate lead in times, no updates untill a considerable time has passed on their excessive lead in times only to inform you that there will be further MONTHS delays, not even days. Appalling. Little to no compensation offered and their website even now does not make it clear that there lead times are completely in accurate. Its about time these companies stop blaming Covid for delays, everyone else seems to be coping. For the price you are expected to pay for the items, it is disgusting what it is you receive and the manner in which you receive it.
2022年4月10日
自発的なレビュー
Nest.co.uk からの回答
Thank you for your feedback.
We are very sorry to hear that you are unhappy with your experience and would like to take this opportunity to acknowledge the points you have raised.
The supply of products can be hindered by several factors such as, but not limited to, a shortage of materials. If the brand cannot source the required materials, they are unable to produce the items which in turn results in extended lead times. Whilst we and the brands do all we can to keep delays to a minimum, ultimately we are at the mercy of the availability of raw materials/supply.
Whilst things are slowly returning to normal following the challenges we faced due to Brexit and Covid, supply, production, and shipping are still very much affected, in some cases more than others.
The delays you faced are due to global supply issues. Whilst as per our terms we are unable to provide compensation, we have provided to you a loyalty gesture as a thank you for your patience and understanding regarding the delays faced.
We have recently reviewed our online lead time. Whilst your order may have taken longer to complete than the current lead time displayed on our website would suggest, this is the most accurate lead time we have from the brand at this present time for new orders placed now.
If you would like to discuss the points you have raised further, please contact our Customer Services Team who will be happy to assist.
Kind regards,
Team Nest
A most pleasant and smooth experience…
A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool.
An 8-10 week lead time on the items i purchased was absolutely spot on with excellent communication from Ashlee.
From sending fabric samples and any other questions and responsive emails. Ashlee was extremely pleasant to communicate with!
The chairs are an absolute knockout from softline, a really funky/retro blue baixa and a contemporary orange noomi with curvaceous lines...i'm very happy with my purchases and top marks to nest.
Thanks very much!
2022年4月2日
自発的なレビュー
Nest.co.uk からの回答
Hi Jan,
Thank you for taking the time to leave a review. We really appreciate your kind words and will definitely pass this on to Ashlee and the rest of our Sales Team. Please do let us know if there’s anything else we can help with.
Team Nest
Today I sent vital info to this address…
Today I sent vital info to this address by mistake. They replied and told me of my mistake. BIG THANKYOU
2022年3月24日
自発的なレビュー
Nest.co.uk からの回答
Hi Andrew,
Thank you for taking the time to leave us a review. We hope everything was okay for you in the end. If you need any more assistance from us, we will be more than happy to help.
Team Nest
Great communication!
2022年3月22日
自発的なレビュー
Nest.co.uk からの回答
Thank you for your review. We really appreciate hearing your positive feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
Lamp
Website well organised to enable easy access to each category. The process from ordering to receipt of item was very smooth. I was very pleased that I was kept informed throughout and that the item was delivered as stated. I would certainly use this website again!
2022年3月21日
自発的なレビュー
Nest.co.uk からの回答
Hi Mary,
Glad to hear you found our website and ordering process easily accessible. We hope you enjoy your products, if you have any queries please don’t hesitate to contact us. We are more than happy to help.
Team Nest
It all went so smoothly
Online shopping has never been a favourite pastime for me (although I have done more of it since the pandemic). The experience with Nest however has all but changed my mind! A lovely detailed website to browse and then a telephone call to the company (a real person actually answered the phone very quickly) when I spoke to the knowledgable Ashley P. who was more than helpful. She answered all of my questions about importing lights (from Italy!) and took my order. As promised she kept me informed of the progress of the order so I knew exactly what was happening. The goods arrived on time and were expertly packed, one could not ask for more.
All in all it was a great shopping experience. Thank you Ashley and thanks also to her team. Well done!
2022年3月20日
自発的なレビュー
Nest.co.uk からの回答
Hi Mike,
Thank you for your kind words, we are so pleased to hear your experience with us went smoothly and that we have changed your mind about online shopping. We will be sure to pass on your kind words to Ashlee and the rest of the team here at Nest. Please don’t hesitate to get in touch if you require any more assistance from us.
Team Nest
this is the best online store to buy…
this is the best online store to buy lights and furniture. also, they are very kind. specially, Ashlee and Jake have professional service mind. i'd like to say thank you do much for them.
2022年3月19日
自発的なレビュー
Nest.co.uk からの回答
Hi Aaron,
Thank you for taking the time to leave a review. We really appreciate your kind words and will definitely pass this on to Ashlee and the rest of our Sales Team. Please do let us know if there’s anything else we can help with.
Team Nest
Shopping at Nest is excellent!
I bought a Wing Chair by Carl Hansen and some other furniture items. The goods have been on the way delivering to Taiwan at this moment. Before I placed the order, I emailed to Nest to ask why the discount message is disappeared , although the time is not yet due. Later I got the manager Ashlee’s contact and phone talk, She is enthusiastic to offer me a good discount. So that I placed my order. The service is great and the response is soon. I think shopping furnitures at Nest is excellent!
2022年3月19日
自発的なレビュー
Nest.co.uk からの回答
Hi Wen Jung Chen,
Thank you so much for taking the time to leave us a review. We hope you love your Wing Chair and the other items you ordered. We will be sure to pass on your kind words to Ashlee - here at Nest we pride ourselves on our customer service so your feedback is wonderful to hear!
Team Nest
Highly recommend Nest.co.uk
Highly recommend Nest.co.uk. Ashlee was very knowledgable and patiently dealt with my many queries promptly and in a timely and friendly manner. The sofa was delayed due to Covid but I was kept up-to-date with its progress and we are very happy with the sofa now that it has arrived. The delivery chaps were fantastic also.
2022年3月18日
自発的なレビュー
Nest.co.uk からの回答
Hi EChee,
Thank you for your kind words and for your patience whilst your sofa was produced and shipped to you. We will pass on your kind words to Ashlee - she will be very pleased to hear this and we are glad you’re happy with your new sofa. Please don’t hesitate to get in contact if you have any other queries in the future, we are more than happy to help.
Team Nest
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