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National Electrical Wholesalers レビュー 

55
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TrustScore 5段階評価の3.5

3.7

電気機器卸売業
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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Upgrading from 1 to 3 stars. The product finally arrived and is of good quality. After our fourth email, someone even got back to us and provided information. ---- We placed an order for three item... もっと見る

5つ星のうち5の評価

The products ordered are REALLY unexpected quality. I ordered Infrared carbon crystal panels and honestly, I'm happy for choosing this heaters because I tested them with a meter (each), and the avera... もっと見る

5つ星のうち1の評価

It has been almost over 2 weeks that I have ordered from here yet have not received my item nor any update on its whereabouts. I have tried emailing customer service about this issue yet they failed... もっと見る

企業が回答しました

5つ星のうち4の評価

I purchased online with the arrangement that I could collect in the Bray branch. When I went to collect in Bray there was some confusion over payment ( I had already paid online ) Bray had no kn... もっと見る

企業情報

  1. 電気機器卸売業

当該企業による記述

Since 1935, National Electrical Wholesaler has been providing top-quality electrical equipment and exceptional service to our customers. As the largest independent wholesaler in Ireland, we have become a trusted supplier to many different business sectors. With a comprehensive range of products including cables, lighting, wiring accessories, intruder systems, CCTV, access control, fire alarms, conduit, and accessories, our branches around the country make it easy for our customers to access the equipment they need no matter where they are located. Our experienced and knowledgeable team is always on hand to provide technical support and advice, ensuring that our customers have the information they need to make informed decisions. We are committed to staying ahead of the curve and providing innovative solutions that can help our customers improve their businesses. At National Electrical Wholesalers, we focus on quality, service, and expertise, which has helped us build long-lasting relationships with our customers. We look forward to continuing to serve them for many more years to come.

連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

55件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.7

すべてのレビュー

(55)

過去12か月のレビュー数: 17件

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5つ星のうち1の評価

Condescending Bullies

Always find these guys so condescending and bad humoured. Not a place for an ‘amateur’. Lighten up lads.

2025年4月17日
自発的なレビュー
National Electrical Wholesalers ロゴ

National Electrical Wholesalers からの回答

Hi Hugh (we see what you did there!),
Thanks for taking the time to leave a review - and we’re genuinely sorry to hear about your experience. We never want anyone to feel unwelcome or talked down to. That’s not the standard we aim for, and we appreciate you flagging it.

We’d love to know which branch you visited so we can follow up with the team directly. Feel free to get in touch at sales@new.ie - and we promise to leave the condescension at the door!

Thanks again,
Jaime

5つ星のうち1の評価

Order two change over switch’s on…

Order two change over switch’s on February 7 still says on there website order processing even tho they supposed to have 20 in stock according to there website

2025年2月22日
自発的なレビュー
National Electrical Wholesalers ロゴ

National Electrical Wholesalers からの回答

Hi,

Thanks for reaching out and please accept our sincere apologies for the inconvenience.

There has been a nationwide shortage of these changeover switches following last month’s storm. While we have had these on order for a couple of weeks, they have yet to be delivered. Unfortunately, a technical error over the weekend mistakenly displayed our incoming stock as available on the website.

We are actively following up with Hager to confirm when the next batch will arrive. As soon as we receive them, we will dispatch your order on a next-day delivery service.

We appreciate your patience and apologise for any inconvenience caused. Please let us know if you have any further questions.

Kind Regards,
National Electrical Wholesalers

5つ星のうち1の評価

Took over 2 weeks for a simple order to…

Took over 2 weeks for a simple order to arrive, order of led lights, sockets and switch’s - standard on the shelf stuff. Half the order was missing and took a further 2 weeks to resolve after multiple phone calls.

2025年1月28日
National Electrical Wholesalers ロゴ

National Electrical Wholesalers からの回答

Hi,

Thanks for taking the time to leave feedback, we’re always looking for ways to improve our service.

I agree that your order didn’t arrive as smoothly as it should have. We completely understand how frustrating delays can be, and we appreciate your patience while we worked to resolve the issue.

Just to clarify, your order was placed on the 28th, and 14 out of 19 items were dispatched on the 31st via next-day delivery. The tracking shows that the delivery was rescheduled by the receiver and completed on the 5th. The remaining five items - we informed you on the same day that we were sourcing them from our branch network, though I recognise that this is taking longer than expected.

Delays like this are never what we want for our customers. We understand this fell short of the service you should expect, and we truly appreciate your patience as we continue to improve.

5つ星のうち1の評価

No Customer Service

Wanted to return an order. No contact number on website to talk to a human, only gives option to send a message and they will get back to you. Still waiting and still have wrong order.

2025年1月8日
National Electrical Wholesalers ロゴ

National Electrical Wholesalers からの回答

Hi Ian,

Thanks for taking the time to leave feedback.
Please accept our sincere apologies for the delays with your return. It took us a couple of days to get to your request, and we understand how frustrating that can be. Based on your feedback, we’ve also made our customer service phone number more visible on the website.

Kind Regards,
Jaime
National Electrical Wholesalers

5つ星のうち4の評価

Bathroom fan heater

I purchased online with the arrangement that I could collect in the Bray branch. When I went to collect in Bray there was some confusion over payment ( I had already paid online ) Bray had no knowledge of this and looked for payment again. however they eventually sorted it out

2025年1月8日
5つ星のうち1の評価

My order still not sending out after a…

My order still not sending out after a week.

2024年9月15日
National Electrical Wholesalers ロゴ

National Electrical Wholesalers からの回答

Hi Zhiyong,

Please accept our sincere apologies for the inconvenience, unfortunately due to a technical error; your order was not received by our warehouse team, your order came through to our system as 'Unpaid' and therefore was not dispatched however I can see that you have in fact made payment and this was an error on our system. We are looking into this with IT to ensure this does not happen again.

I've spoken with the warehouse and they will dispatch this today for you on a next day delivery, to arrive with you tomorrow.

Our apologies again for such a long delay and inconvenience

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