Made a complaint 2 months ago didn't answer the whole complaint. Today I had to contact them again their customer service tried to tell me the payment plan was from 2023. She refused to listen when I... ãã£ãšèŠã
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Very cheerful and happy service with alot of knowledge that made me feel better about my situation, went out of her way to help me so im very grateful.
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I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... ãã£ãšèŠã
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This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Hereâs the good part in my opinion. I never set up a d... ãã£ãšèŠã
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Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."
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- newpay.co.uk
3.7
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Made a complaint 2 months ago didn'tâŠ
Made a complaint 2 months ago didn't answer the whole complaint. Today I had to contact them again their customer service tried to tell me the payment plan was from 2023. She refused to listen when I tried to explain the card had never been used for 5 yr since 2021 after debenhams closed they argued bkack was white that I was stupid and didn't account for 40 pound a month in interest yet own admission it 48 month payment term. When I asked where all the payments had gone from 21 to 23. They refused and repeated the plan started in 2023.
Dump them the done me over something be doing everyone else. Close your account with them there are better ways than newday or nee pay eho ever they are.
2026幎8æ11æ¥
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Newpay ããã®åç
Hi Andrew,
This is not the level of service which we aim to provide at all, and please be assured that this feedback will be passed on to the relevant team for further review. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience.
Best,
Stephanie.
Great service
2026幎8æ2æ¥
Newpay ããã®åç
Hi Mohammed,
Thank you for taking the time to leave a positive review! We're delighted to hear you've had a great experience with us ð
Thanks,
Andy
Great and easy to use
2026幎8æ1æ¥
Newpay ããã®åç
Hi,
Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us.
Best,
Stephanie.
Your website is terrible
Your website is terrible. I clicked on the option to set up an account and it doesn't work. It just keeps taking me to the how to apply page but there is no option to apply
2026幎7æ26æ¥
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Newpay ããã®åç
Hi Richard,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that youâve taken to write the above. We work hard to give all our customers a great experience whenever they contact us or use our services. Iâm sorry we didnât manage that for you this time. Please be assured that this feedback will be passed on to the relevant team.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Very cheerful and happy service withâŠ
Very cheerful and happy service with alot of knowledge that made me feel better about my situation, went out of her way to help me so im very grateful.
2026幎7æ19æ¥
Newpay ããã®åç
Hi David, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card ð best, Elan
Newpay ããã®åç
Hi Morgen,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience ð
Regards, Julie.
Helpful quick a d very easy to follow
Helpful quick a d very easy to follow, excellent service.
2026幎7æ3æ¥
Newpay ããã®åç
Hi Brian,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience ð
Regards, Julie.
Newpay ããã®åç
Hi,
Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us.
Best,
Stephanie.
Newpay ããã®åç
Hi Joan,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience ð
Regards, Julie.
This was one of the easiest accounts toâŠ
This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Hereâs the good part in my opinion. I never set up a direct debit. I used that pay instantly by bank which is easier for me. I was never bombarded with request do set up one which I find commendable.
2026幎6æ19æ¥
Newpay ããã®åç
Hi Graham, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for ð best, Elan
Very easy to apply and the app makesâŠ
Very easy to apply and the app makes easy access
2026幎6æ6æ¥
Newpay ããã®åç
Hi, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for ð Thanks, Michelle.
poor support
Complained about interest charged monthly, despite it being in 48 month contract, got letter saying they made a mistake and have decided to close account.
This despite me paying over the contractual agreed amount to reduce the time my contract lasted.
Already repaid £700 out of £1200, so equivalent to 2 years repayment, luckily only needed loan to get a phone.
Reply,
My monthly contract is £34.60 for 48month, this covered cost of phone and interest.
Shouldn't have a seperate interest of £29 a month on top.
Next month I will pay £250 and following month another £250.
As I said i have been paying £50 a month, considering I believe paying more when I can.
Update 2 it newpay account not credit card account for mobile on AO.com
2026幎6æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Newpay ããã®åç
Hi John, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that youâve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, weâre unable to decrease this by request and I apologise for any inconvenience. If you have any questions or concerns, please donât hesitate to get in touch with our Customer Service team. best, Elan
These people are scum bags
These people are scum bag, screw you over tactics, Iâm reporting to watchdog and ombudsman your disgusting tactics. Donât ever have anything to do with this company
2026幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Newpay ããã®åç
Hello Joshua,
Iâm very sorry to read that youâve not had the experience you expected with us, I appreciate the time youâve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, weâre unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire
Newpay ããã®åç
Hi Steve,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience ð
We hope you continue to enjoy our services.
Regards, Julie.
Newpay ããã®åç
Hi Edward,
We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review ð
Best,
Stephanie.
Great sevice
2026幎5æ23æ¥
Newpay ããã®åç
Hi Mr. Stevenson, Thank you for your 5-star review. Best, Elan
Newpay ããã®åç
Hi Petrisor,
We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review ð
Regards, Julie.
Bad company
Bad company
I got a table paid over 6 months
Always paid and extra payments to get it paid quicker
So anyway I paid it off in full when balance was lower
This has been fully paid off for 4 months in which Iâm still being sent emails saying my statement is ready please pay
Anyway I log on thinking what the hell Iâve paid it off
So they keep adding interest itâs only like 10p etc which isnât bad but Iâm unsure why they are doing this and why Iâm still paying interest Iâm dreading each month now as whatâs to say it isnât going to be more 1 month as it seems to be getting a little higher
I was actually going to get a sofa but I wonât now there is no clear information to say if I pay account off I will be charged constantly
Avoid Avoid Avoid I donât know how this company gets away with this
There is no way to contact them and looking at the comments they say they will do something and donât they lie repeatedly
Donât order from them use clearpay or Klarna instead
2026幎1æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Newpay ããã®åç
Hi Heather, Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. best, Elan
Newpay ããã®åç
Hi Peters, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for ð best, Elan
Worst company to have finance with
Worst company to have finance with, terrible communication and just overall pain to deal with every timr
2026幎4æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Newpay ããã®åç
Hi Jazmine, I'm very sorry to read that you have not had the experience you expected with us. I appreciate the time you have taken to leave us a review.
Please contact us so that we can discuss your concerns in more detail.
You can find details on how to contact us via our app or online by going to:
Help & Support > Contact Us > Contact Details.
Our contact details will also be shown on any communications received from us
I can assure you that we're a company that prides ourselves on a high level of professional service, and I apologise if this has not been your experience. Thanks, Michelle.
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