Made a complaint 2 months ago didn't answer the whole complaint. Today I had to contact them again their customer service tried to tell me the payment plan was from 2023. She refused to listen when I... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very cheerful and happy service with alot of knowledge that made me feel better about my situation, went out of her way to help me so im very grateful.
企業が回答しました
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... もっと見る
企業が回答しました
This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... もっと見る
企業が回答しました
企業情報
当該企業による記述
Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."
連絡先
3.7
まあまあ
215件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Easy stress free experience
Used recently when buying kitchen worktops, really easy and stress free to set up. I liked that you could set up a manageable monthly amount but also overpay if you wanted. The only issue I've had is trying to close the account now it's paid off.
2025年2月10日
自発的なレビュー
Newpay からの回答
Hi Megan, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 For support with closing your account please reach out to our Customer Service team via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
Newpay からの回答
Hello Mark. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Newpay からの回答
Hello Craig. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Audrey
Newpay からの回答
Hello Szabolcs. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Very easy to use and very friendly…
Very easy to use and very friendly staff helps if needed
2025年8月17日
Newpay からの回答
Hi Janet,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Best,
Stephanie.
Great company
Great company, everything was very straightforward and only took a few minutes to complete, online account is very easy to navigate and payments are made to suit you. Looking for finance then I would definitely give this company a try.
2025年8月14日
Newpay からの回答
Hi Marian, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.
Newpay からの回答
Hello Jayne. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey
great no problems at all and very easy…
great no problems at all and very easy way to help you through payments
2025年8月5日
Newpay からの回答
Hi Shane, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Newpay からの回答
Hi Antal,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Best,
Stephanie.
Took a while to get account up and…
Took a while to get account up and running but after an agent explained how to go about it was easy, purchase was then a seamless experience
2025年8月8日
Newpay からの回答
Hi John, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Very easy instructions and accepted…
Very easy instructions and accepted straight away bike arrived not long after purchasing very reasonably priced on Apr. One very happy customer
2025年8月6日
Newpay からの回答
Hi John, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 best, Elan
Don’t bother
They are so sketchy, the interest is so high, they charge you different payments per month even though it’s supposed to be a direct debit loan? They charge you double for interest of borrowing, the dashboard makes no sense at all - doesn’t tell you how much you’ve paid so far/ how much you have left, just absolutely awful - they make up their own rules, I’ve never regretted putting my card details into a website as much as I have with this company, I’m in too deep now as it’s a contract but honestly I would say don’t bother, save yourself the stress and go with a different company because it’s simply just not worth it. I wish I could cancel so badly but there’s literally nothing I can do now, I’ve cried over this numerous times it’s just absolutely horrendous
2025年7月28日
自発的なレビュー
Newpay からの回答
Good Afternoon Amber,
Thank you for reaching out about your experience, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team for further review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can work to support you further.
Take care,
Zoe
Really helpful to have and being able…
Really helpful to have and being able to pick your own payment plan
2025年7月18日
Newpay からの回答
Hi Mark,
Thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊
Best,
Stephanie.
Easy to use and clear on how it works.
2025年7月16日
Newpay からの回答
Hello Samuel. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Newpay からの回答
Hi Jason,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Thanks, Julie.
Still waiting to get our accounts verified
Still waiting to get our account verified been waiting 2 weeks rung twice and just told we have to wait for manual verification think we're just gonna get a bank loan instead at this point will keep my review updated
2025年7月16日
自発的なレビュー
Newpay からの回答
Hi Barry,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Best,
Stephanie.
Very happy 5* all round from me !!
Extremely straightforward application processExcellent repayment options, my credit rating isn’t the best but I was offered the lowest interest rates I’ve ever been offered, app very easy to navigate and understand, overall very happy, 5* all round from me !!
2025年7月10日
Newpay からの回答
Hello,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊
Thanks, Julie.
Newpay からの回答
Hello Steve. Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Audrey
Need more retailers!!
I’ve had Newpay for years. It’s ever convenient and easy to use. Only thing is I wish there was more sites that accepted it.
2025年7月1日
Newpay からの回答
Hello Lee. I would like to thank you for your feedback, as we are always working to improve our services. Best, Audrey
AVOID
Purchased an item from Dusk and used New Pay to fund it. I returned the items to Dusk which cleared the balance on my New Pay account. I chased New Pay on several occasions to confirm whether or not they received the refund. Four weeks after the refund having been received by them they are refusing to accept they have it, directing me to do a complaint then a dispute - whilst simply refusing to credit the refund. New Pay owe me money (given they have the refunded monies in their account or should chase the merchant directly for it). I am required to continue to pay the contractual monthly amounts until my account is recredited which means that New Pay are financially benefitting not only by having the refunded credit but also by requiring me to pay them monthly.
They have zero interest in resolving the matter swiftly.
AVOID THIS COMPANY IF YOU INTEND TO REFUND ITEMS AS THEY WILL KEEP YOUR REFUND AND REFUSE TO CREDIT YOUR ACCOUNT WHILST MAKING YOU CONTINUE TO PAY THEM EACH MONTH
2025年6月19日
自発的なレビュー
Newpay からの回答
Hi Laura,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。