Placed order 30/3/26 received email order confirming purchase... Just says preparing these items. I've emailed and messaged regarding when items will be dispatched as it states 1-3 days and had no con... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely brilliant supplied me with almost all my Nike miler 1.0 T-shirt. All brand new with tags as described. Postage it's always really fast. And Cameron and yusuf are brilliant lads you should... もっと見る
Great selection of well matched, top quality clothing and first class customer service. I've been using a number different sites for my outfits for a few years but Newsoles will be my go to site for h... もっと見る
I ordered a tracksuit as a present at 5 o’clock in the evening and received it the next day even though I didn’t pay for next day delivery. Such an amazing speed and service that I ordered another the... もっと見る
企業情報
当該企業による記述
Newsoles is an online sneaker & streetwear store established in 2021. Since then, we have been supplying the most in-demand sneakers,clothing and accessories to our clients! Since the beginning of Newsoles we have amassed an ever-growing client base with over 1000 positive reviews across all our e-commerce platforms! You can shop with confidence and peace of mind that we ensure 100% authenticty guarantee of all products! Not only do we Sell sneakers, we also Buy, Trade and Source all pairs too. We are happy to answer any questions via Live Chat or simply drop us a DM on Instagram @newsoles.wf for any further info! Newsoles Team!
連絡先
Dipford House, HD9 6QZ, Huddersfield, 英国
- 07852564562
- contact@newsoles.uk
- newsoles.uk
3.8
ほぼ満足
92件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 14％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing service
Amazing service! Loved them! Quick delivery and great prices! Thanks again!
2024年11月16日
自発的なレビュー
My partner ordered me a grey Nike…
My partner ordered me a grey Nike tracksuit with which I’ve wanted for ages but it hasn’t been in stock. Placed the order as soon as it came in and it was delivered the very next day, however the delivery image shows the item to have been delivered to one of the houses within our culdesac showing a front door similar to ours! We knocked on all our neighbours doors and no one re calls seeing it or taking it in. We approached new soles uk and sent a number of emails questioning why a delivery that was tracked and meant to be signed for was left in a safe location and now as a result we are without our order and have been told we will not have anew order sent out or a refund! So because of the above company and Royal Mail I the customer lose out? Their reply was well we’ve delivered it on our behalf and with that we won’t be sending a new order out! Have now made a claim back through my card issuer.
2024年11月20日
自発的なレビュー
Newsoles からの回答
Hi Cian
Thank you for taking the time to leave us some Feedback, we appreciate all reviews and are happy to respond to both positive and negative review in an effort to continuously improve our business.
Unfortunately as you have outlined we have not been able to resolve your issue at present. However as you are aware, but haven’t mentioned in your review, we have opened up an investigation with Royal Mail about the issue with your delivery. Again I am happy to send you the reference for this via private communication and you are welcome to assist in the investigation.
To add context to the review, and as you have stated your order was delivered, it was delivered within 2 working days from the order date. This is paired with proof of delivery at your address and there is distinctive features on the proof of delivery picture which match your property on google street view.
I have stated that currently our standpoint is we need to wait for the Royal Mail investigation before we process our next steps, again you have been made aware of this via direct messages.
Again all I can do is apologise for the inconvenience this is causing you, we are trying our best as a small business to keep you informed and also get this resolved for you! I do apologise that you feel this negative about your experience with NewsolesUK as this is not our aim!
If you have anything further we can help you with, please feel free to drop us a DM and we will do our best to help! I will ensure you are kept in the loop with all progress with Royal Mail.
Many thanks,
Cameron
Newsoles
I ordered a tracksuit as a present at 5…
I ordered a tracksuit as a present at 5 o’clock in the evening and received it the next day even though I didn’t pay for next day delivery. Such an amazing speed and service that I ordered another the tracksuit the following day. Great quality and service and I’ll defo be buying from here again
2024年11月13日
自発的なレビュー
Looked for a tracksuit I couldn’t find…
Looked for a tracksuit I couldn’t find in store or online but came across this website that had it. Paid track delivery and arrived on time great customer service
2024年11月15日
自発的なレビュー
I put my order in for next day delivery…
I put my order in for next day delivery because I was going on holiday and it didn’t come for 3 days later and I paid the extra for it.
2024年11月10日
Impressed!
I had been searching for an in demand tracksuit in my size but had been struggling to source it. I came across New Soles who had the items I needed. Reasonably priced and super fast delivery, very impressed with the service. Would be quick to recommend!
2024年10月20日
自発的なレビュー
Very happy
Very good experience, bought on eBay but seller realised I lived very close by so arranged to meet. Very happy with the shoes and great price.
2024年11月16日
自発的なレビュー
Great experience buying with NewSoles
Great experience buying with NewSoles. Originally wanted the royal blue miler but when it was realised it was out of stock I got it swapped for another one I liked FOC. Shout outs to the team!
2024年11月8日
自発的なレビュー
The order came so quickly think it only…
The order came so quickly think it only took 2 days and so easy to use no hassle
2024年10月25日
Good legit business
Ordered with them Sunday had a slight issue but Cameron sorted it out once I got hold of him support these small businesses they will go out your way with no problem whatsoever!
2024年10月31日
自発的なレビュー
Item I originally ordered went out of…
Item I originally ordered went out of stock but seller was very cooperative, helpful and polite and I couldn’t have asked for more from the item
2024年10月12日
自発的なレビュー
The shoes were perfect
The shoes were perfect. Had to get them delivered asap, which they did. The customer service is awesome, really appreciate it.
2024年10月18日
自発的なレビュー
Item has never arrived
Item has never arrived. Impossible to get an answer from. It feels like we've been scammed.
2024年10月4日
自発的なレビュー
Perfect trainers best price I've seen…
Perfect trainers best price I've seen and amazing and quick delivery
2024年6月27日
Highly recommended 👍🏼
2024年7月3日
自発的なレビュー
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