The first pair of boots were too large and not as pictured in the website photo. They also took a long time to arrive as would be expected. Size 9 varied from pair to pair. The return and repla... ãã£ãšèŠã
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My shoes arrived as promised, but it took close to a month, even though the sale confirmation email said they'd arrive in about 12 days. My card was charged immediately, so after 12 days with no trac... ãã£ãšèŠã
This company has been terrific to work with. I have a larger foot, and have had difficulty finding cowgirl boots. The first pair I ordered from this company (I ordered larger) and they were still too... ãã£ãšèŠã
The site presented good size and angles of product. Would have rated higher if the production details (materials used, etc.) were closer to the product description (style, uses, etc.). I lost time s... ãã£ãšèŠã
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Unacceptable Service - Do Not Buy
Ordered 40 EU. I am normally a 39.5 EU. According to their measurements, I should have ordered a 38 EU - yet I found this strange and went ahead to order half a size bigger than my normal size (as I usually do for high heels). The shoes were so small that I could not even put my whole foot in the shoe. There were at least 3cm hanging. Tried to change my order by logging into my account but it wouldn't allow me. Requested to change my password. Was told that I would be sent an email with how to change the password over the next few seconds. Never received an email even though I checked both spam and junk folder. Tried this at least 20 times over the last few months. Have tried contacting the company via email - no answer. Called several times - no answer. Sent DMs on Instagram and Messenger - no answer. Honestly, this situation has caused me so much distress - even though their shoes are really pretty, the service is awful, and if I were you, I would spare myself of the trouble, the distress and the anxiety which I have been going through these past few months! Do not buy! Very unprofessional and unacceptable service.
My order got cancelled
My order got cancelled I asked why that happened and never received any response! I just donât get it at all!!
I never received a tracking number forâŠ
I never received a tracking number for my order. Every time I emailed them, they responded in Chinese so I didn't know what they were saying! And I still don't have my shoes.
I'm keeping their mistakes
I ordered three pairs of loafers, one was the correct color the other two were not, but I still love them so I will keep them.
Quality is excellent
Quality is excellent! The shoes are well made and super conformable. Just place a second order!
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