Faulty Item / Terrible customer service
Bought a pressure washer with them, immediately it had problems, there was cleaning residue left in the engine from the manufacturing process, and when you add oil, it ended up being a milky colour. Apart from that the engine wouldnât idle properly, and even though I have experience with pressure washers, cars, motorbikes et cetera, this this was not a standard issue that was able to be fixed without needing to go in to a specialist mechanic
Nitrotek (Gareth) was a disaster to deal with.
He made it clear that I would be paying for the shipping to return the item to the UK, and then they would do an in-house inspection, and if they deemed it to be fully okay, and user error, they would then proceed to charge me for an investigation fee as well as for the return shipping back to me again.
So essentially, as they werenât able to provide any practical assistance over email, as it was a genuinely faulty item that they were selling (incidentally, it is a very cheap knock off of WILKS USA pressure washer, but this one is Chinese made)
So in summary, a very poorly put together item, no practical assistance, and an incredibly unfair/and illegal returns policy
Engaging with them further was a waste of time and effort, and I wouldâve needed to pursue legal options and spend more money in order to recoup the money I had lost on the pressure washer.
So I took the hit, and ended up with a faulty/damaged pressure washer








