レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

Wasn't sure if I could program it or not but it was pretty easy even for this senior! In just half a day my 6 month old's (border collie) horrible barking has decreased by approximately 90%. I can ha... もっず芋る

5぀星のうち3の評䟡

If anyone in Australia wants to buy this collar, you need to know that it is American Dollars. I emailed suggesting they should let customers know but only get generic responses. I haven’t received th... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

I ordered the item on the 7 th of April, didn’t receive a tracking number, after a fortnight I had to e-mail the company to see where my order went? After the e-mail I received a tracking number st... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Process of ordering was fine. The collar is sturdy and fine, just not as expected. I think I would be better with the handheld remote device. It would be good to provide customers with information reg... もっず芋る


連絡先

3.4

たあたあ

TrustScore 5段階評䟡の3.5

140件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 60に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Theft

This company took my money and then never sent me a product. When I asked for a refund, they refused.
The worst customer service experience I've had in years and I'm out $100

2026幎3月20日
自発的なレビュヌ
Noobark ロゎ

Noobark からの回答

Hello Scout,

Thank you for your feedback.

Our goal is to ensure customers feel informed and confident throughout the purchasing process. We do not condone deceptive practices and take concerns like yours very seriously.

After reviewing your order, we can confirm that all charges have been fully refunded.

If you have any further questions regarding this case, please reach out to our support team and we will assist you.

Best regards,
Stella from NooBark

5぀星のうち1の評䟡

I ordered one bark collar today and was


I ordered one bark collar today and was charged for 5 ! I tried to cancel it immediately but as it’s Easter Saturday I’ve not heard anything yet. I emailed immediately cancelling both orders. I am now waiting a reply and also a complete refund. I shall be back with an update as soon as I have one along with my refund.

2026幎4月4日
自発的なレビュヌ
Noobark ロゎ

Noobark からの回答

Hello Paula,

Thank you for your feedback.

Providing clarity and confidence throughout the purchasing process is a top priority, and we take your concern seriously. We do not engage in deceptive practices.

Your case has been escalated, and a dedicated agent is currently reviewing your order details, including the charge and cancellation request, to ensure a prompt resolution.

Kind regards,
Stella from NooBark

5぀星のうち1の評䟡

Collar too big for smallish dogs

The collar seemed to be well made and the instructions were easy enough to follow, but it is not a collar for medium-small to small dogs. The collar was too big for my dog even on the tightest length. To make matters worse. Getting return information has been a nightmare. They want me to pay to ship it back, which is not ideal but it’s fine. But I have asked for the address to return it twice now and I just keep getting replies telling me to keep it and they will give me a percentage of my refund (25% and 45%) I don’t want to keep something I can’t use. I want to send it back and get my FULL refund. I’m not sure why you can’t find the order with the order number I provided because the customer service rep was able to with no problem.

2026幎4月1日
自発的なレビュヌ
Noobark ロゎ

Noobark からの回答

UPDATE

Hi Angie,

Thank you for sharing your order information.

We have successfully located your order, and a dedicated agent is now reviewing your case to guide you throughout the process.

Our team is committed to resolving this situation as quickly as possible.
___________

Hello Angie,

Thank you for bringing this up.

We understand how disappointing it can feel when a product doesn’t meet expectations. Our collars are designed to fit a range of sizes, but fit can vary by dog. That said, we’d like to understand your case better.

At this time, we’re unable to locate an order linked to the details provided in this review, so we’ve sent you a separate request for more information. Please check your email inbox when you have a moment.

Your feedback is important to us, and we’d appreciate the opportunity to look into this further and assist you directly.

Looking forward to your reply,
Stella from NooBark

5぀星のうち3の評䟡

Not happy

Tried to cancel my order.but within 4 mins of receiving the payment details I was told the order was already picked packed & shipped.Had to wait for order to arrive.then contact them again.
19 days now and still no return address given.

2026幎3月14日
自発的なレビュヌ
Noobark ロゎ

Noobark からの回答

Hello Tom,

Thank you for bringing this to our attention. We understand how important timely return information is and want to make this right.

An agent has been assigned to your case and will provide the return address and guidance directly. Our team is focused on ensuring your case is resolved efficiently.

Kind regards,
Stella from NooBark

5぀星のうち2の評䟡

Customer service on phone was helpful, but follow thru has been very disappointing.

Customer service on phone was helpful, but follow-thru of info by email on refund was not forthcoming in the 5-10 minutes suggested. Have contacted and they wanted a survey filled out which I did before they would get return info to me. No response. They sent me two collars and as I read other reviews this seems to be a consistent problem. Beware! Instructions were difficult and took three different people to set up. It did not seem to work as expected, but will continue to try to work with dog. May end up in trying to send back both.

2026幎3月31日
自発的なレビュヌ
Noobark ロゎ

Noobark からの回答

Hi Beverly,

We understand that the product did not meet your expectations, and that your experience with our customer service fell short. Our goal is to provide clear, timely, and effective support, and we would like the opportunity to make it right.

Your concerns regarding product quality are important to us. To address them, we have assigned an agent to review your case and provide guidance. Our team is eager to work with you to resolve this and ensure your satisfaction.

Kind regards,
Stella from NooBark

5぀星のうち3の評䟡

Not a cold Weather collar

The instructions are hard to understand. Especially the way to ut the probes properly into place. The instruction tell me not to use the collar in temperatures below C zero. I live in Anchorage, Alaska. I walk with my dog every day outside - it is below freezing here for the better part of six months.

2026幎3月31日
自発的なレビュヌ
Noobark ロゎ

Noobark からの回答

Hello Ernesta,

Thank you for your feedback. We take concerns regarding product usability and environmental limitations seriously, and your feedback about the instructions and temperature conditions has been noted.

As we were unable to locate your order based on this review, we have sent a request for further information. Once received, our team will review your case and provide guidance on next steps.

Your feedback is appreciated, and we are here to assist you.

Best regards,
Stella from NooBark

5぀星のうち2の評䟡

Horrible experience trying to return

Horrible experience trying to return the product for a refund. Their policy states money back guarantee if unused product returned within 30 days. Fine, except the company tactic is to stall you in email for 30 days before giving you the return address. I clearly asked for the return address and directions 6 times and they never provided it; they responded to the email with things like "please take our survey first" to "if you want to keep we'll refund you 50% of (full) cost (of course I purchased the collars for 50% off)". Their last reply gave me a return address, but it was 30 days after I received their product.
And their website is misleading - I ordered a single pair of collars and they added a second pair when it appeared that I was confirming what I had already put in the cart. I called customer support within minutes and they would not change the order, rather claiming just send it back when I receive them.
They are crooks. Find another brand - you'll be happier in the end.

2026幎3月29日
自発的なレビュヌ
Noobark ロゎ

Noobark からの回答

Hello Clayton,

Thank you for sharing your experience. Returns and refunds, including partial refunds where applicable, are fully supported and processed in accordance with our return policy. The optional survey helps us provide accurate return instructions, and we offer flexible solutions so customers can choose the option that best fits their situation. A full refund remains available and is handled in line with our policies.

Transparency and confidence throughout the purchasing process are top priorities, and feedback like yours is taken seriously. An agent has been assigned to review your case and will work with you to ensure a satisfactory resolution.

Kind regards,
Stella from NooBark

5぀星のうち3の評䟡

The quoted price was 2 @ 49.99

The quoted price was 2 @ 49.99, but the charged price was $111+. That’s not my local sales tax rate. I don’t like nontransparent pricing that is only revealed after you process my payment.

2026幎3月29日
自発的なレビュヌ
Noobark ロゎ

Noobark からの回答

UPDATE

Hi Tracey,

Thank you for providing your order details.

We have located your order and assigned an agent to review your concern. We are committed to resolving your case promptly and will be in touch soon.
__________

Hello Tracey,

Thank you for sharing your experience. We prioritize transparency and aim to ensure every customer feels confident during the checkout process. NooBark pricing remains consistent with what is displayed; however, the final total may reflect additional items, shipping costs, and currency adjustments based on your location.

To assist you further, we have requested additional details about your order. Our dedicated team will review your case and work to provide a resolution as quickly as possible.

Kind regards,
Stella from NooBark

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