Nordictrack UK レビュー 

Brilliant customer service and a particular shout out for Becky who expertly resolved an issue not of the store’s making

Becky was amazing by helping me place an order for a price match and to also provide me with 3 months of ifit membership for free. The rower is sturdy and a great piece of equipment and with ifit more likely to not be a clothes hanger. Thank you, Becky!

Really good service, friendly and a lady called Becky I dealt with was particularly really helpful, nothing was a problem and she answered all my questions.Great product and service and using it all the time.

I was also impressed with the guys who set up my treadmill. Really efficient, quick and removed packaging afterwards. Top service, I would recommend their service. Thank you Becky

Terrible customer service & slow communication. It’s a premium bike purchased & it had a fault , the engineer said you
Will always get the fault even if you exchanged it as it’s a design fault . He also picked up
On more faults with it . Avoid the brand in my opinion.

Expensive equipment with extremely poor aftercare.

Our NordicTrack rower has now been unusable for two months. Despite it being an expensive piece of equipment, there has been little communication and we only receive updates when we contact the company ourselves.

My husband uses the rower and is extremely disappointed that he has been unable to train for such a long time, with no sense of urgency from NordicTrack.

I compete in e-cycling at a high level and, whenever I have experienced technical or equipment issues with Zwift, their support has been exceptional. They understand how important their equipment is to their customers and work quickly to resolve problems. Sadly, our experience with NordicTrack has been the opposite.

Based on both the unreliable equipment and the disappointing customer service, I could not recommend NordicTrack to anyone.

My recently purchased NordicTrack T Series 16 suddenly started squeaking very loudly when used flat at 0% incline. The noise stops as soon as I raise the incline to 0.5%. It had been working fine, and I hadn’t moved or adjusted the machine.

I sent NordicTrack a video of the noise and asked for an engineer to investigate. They refused warranty cover, having assumed the machine was in a garage when it was actually in a conservatory and it had been working fine. They also declined to diagnose the fault and instead provided contact details for an independent engineer.

I’m very disappointed that a recently purchased treadmill has developed this problem and that NordicTrack has declined to investigate it under warranty. Based on my experience, I would not buy from them again.

In response to your reply - as per above it is in my conservatory - you have assumed it's in a garage!! Not once did I say this in my original email. Absolute shambles of a company.

After our treadmill stopped working, the company used a series of excuses to avoid honouring its ten-year warranty. These included claiming they could not find the registration, that the wrong cleaning product had been used, that the machine was positioned incorrectly—despite being exactly where they installed it—and even that a user’s sweat had invalidated the warranty. Each email came from a different person and gave a different reason for refusing the claim.

If you are considering buying equipment from them, be aware that, in our experience, the warranty appeared to be valid only if the equipment was effectively brand new and unused. Their customer service team seemed able to invalidate the warranty for almost any reason.

Both people I spoke to (Josh & Beth) were phenomenal.

Very polite, friendly and professional, and they came across as if they both genuinely wanted to help me.

Such a lovely experience dealing with them AND they resolved my issue re my renewal.

Both are true credit to this company.

Really impressed by the service I received from NordicTrack. This was quite a big purchase for me, and I wanted to make sure it was the right treadmill for me. I reached out to the customer service team to ask some questions about an offer that was running. Not only did they hold the offer for me until I was ready to purchase, they also gave me an added extra discount for iFit. They kept me updated after purchasing the treadmill, and provided me with a date and time for delivery that worked around my schedule. On the day, the two men who built the treadmill were super efficient, and left our space clean and tidy. The treadmill is also exceptional, and I can't wait to use it more. A huge thanks to everyone involved in helping with this purchase, including Beth and Fiorella. Highly recommend!

Where to start...what an awful experience with this company.

We bought a 2450 treadmill two and a half years ago, which gets normal family use (~1 hour a day).

While this is supposed to be a "commercial standard" machine, with just normal use, the circuit board blew up (with a visible spark) within 6 months. This was fixed under warranty (after a delay), with the engineer then advising it needed a new motor as well. This was replaced on the second visit.

One of the problems with these machines (apart from unreliability) is that they cannot be calibrated from the console, only by opening up and adjusting one of the pots. After the motor was replaced, the engineer had to come out again because the displayed belt speed was way off. He then advised that the new (second) motor was defective and had to be replaced again.

The treadmill then worked for a while, although it started to develop a problem where it would just stop mid-workout, which Nordictrack advised was due to the belt being too tight, which the two engineers who came out had not mentioned), so I loosened a little.

The treadmill did then work for about a year, with only occasionally stopping mid workout...just over two years after purchase however, so just outside warranty, and outside the 1 year warranty for the new parts, it blew up again, and blew the circuit breaker for our house's electricity.

So, got the engineer out, at my own expense (despite explaining to Nordictrack that the treadmill had been defective from the start) - coming out expecting to have to replace only the circuit board, when he got here the engineer said it needed not only another new motor, and circuit board, but also a new base board, total cost approaching £1,000 (for a supposedly "commercial" standard treadmill which gets only domestic level use).

Anyway, after a three month delay waiting for the baseboard, the engineer has just left again, having been sent the wrong sized baseboard by the supplier, so he can't fix it.

Just awful quality, awful service, awful experience with this company.

DO NOT BUY

A great product to add to the home gym, study and accompanied with IFIt subscription provides a great way to stay fit and simulate different routes.
The staff were very helpful when deciding which bike was most suitable to my needs. Delivery was efficient and self assembler was relatively easy.

A completely unacceptable customer service experience, especially for an machine costing almost £2,000.

I purchased an elliptical trainer close to £2,000, and during the warranty period it began to deteriorate without any cause. I provided clear images and videos showing the issues..

Instead of acknowledging the evidence, the company repeatedly asked me to diagnose the internal problem myself — including asking me to identify where an internal screw had come from and the exact source of the internal noise. I am not a technician, and no customer should be expected to dismantle or analyse a faulty product, especially one at this price point.

What happened next was genuinely shocking and completely unacceptable.

Without my consent, the company arranged an engineer visit to my home. At no point did I agree to this, and I had already stated clearly that I do not consent to anyone entering my property. Despite this, they proceeded to schedule a home visit anyway and sent me a long list of potential call‑out charges, including fees if “no fault is found,” fees if I am “not available,” and fees if the fault is “not due to a manufacturing defect.”

These charges were attached to a visit that I never requested, never approved, and never consented to.

It is extremely concerning that a company would arrange a home visit without even asking the customer. This is not normal practice, not professional, and not acceptable. It shows a complete disregard for customer consent, boundaries, and basic respect.

Instead of addressing the clear evidence I provided, the company continued to dismiss the issues and insisted on a repair at home I did not want, did not agree to, and did not consent to — while ignoring my legal right to a refund under the Consumer Rights Act 2015.

For a product of this value, the expectation is that faults are handled professionally, promptly, and respectfully. Instead, I was met with pressure, assumptions, and a non‑consensual home visit that I had already declined.

The entire experience has been stressful, dismissive, and unnecessarily complicated. A faulty product should be handled with care and responsibility, not with intimidation tactics and disregard for customer rights.

I am extremely dissatisfied with the way this matter has been handled and cannot recommend this company based on my experience.

I gave NordicTrack a second chance because of how much I enjoyed iFIT. Unfortunately, that decision is already looking like a mistake.
My previous Commercial 2950 suffered multiple major failures over six years, including replacement of the deck, motor, control circuit boards x2 and console. The button controls also failed progressively after around four years, while corrosion appeared on numerous parts despite the machine being housed indoors.
Nevertheless, I purchased a new Commercial 2450 from Fitness Superstore. On delivery day, the installers discovered that the touchscreen was faulty straight out of the box. Parts of the display were completely unresponsive, making setup impossible and leaving me with a brand-new treadmill that could not be used.
The support process has been slow and frustrating. Information already provided was requested again, and the initial troubleshooting advice consisted of unplugging and resetting the machine. Meanwhile, the product remains unusable.
I have informed Fitness Superstore that unless the issue is resolved quickly, I expect a replacement machine under the Consumer Rights Act 2015.
I continue to believe iFIT is one of the best fitness platforms available. However, based on two expensive treadmills and multiple significant hardware failures, I have serious concerns about NordicTrack's product quality and customer support. I will update this review with the final outcome.

Great customer service Beth answered all my questions and helped me make my decision! Love my X24 Treadmill, would highly recommend

Helpful agent but required process to resolve an issue good for you but terribly over demanding on the customer and almost totally unnecessary!

Great customer service, brilliant delivery process. Regularly updated. Love my new treadmill!

All the North truck machines are really good what is annoying? They don’t let you use any of your equipment like iPad or your accounts. YouTube. Any other thing you have to pay their membership when you pay all that money for this machine. It should be able to use use the screen so I wouldn’t recommend anybody buying it. It’s just annoying.

Great experience overall. Staff are informative and helpful all round pleasant experience. Machine is great and has no issues thoroughly recommend.

Fantastic product