I had a size problem. As soon as I contacted the company they immediately offered to replace the items - without any fuss. Well done for excellent service!
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Bought a magnetic ring, looked nothing like the pictures online. Much cheaper looking, straight edges rather than bevelled. Wasnât happy at all. Customer service was very responsive and tried to... ãã£ãšèŠã
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It was absolutely refreshing to actually receive some excellent customer service!!! These days you don't get any customer service but not only did I get customer service from this company, it was... ãã£ãšèŠã
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A colleague at work recommended these insoles as I was suffering from foot pain. I was hesitant but decided to order a pair. They are fantastic, I use them as insoles for my trainers and boots. I... ãã£ãšèŠã
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It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
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- norelie-uk.com
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Really not impressed
Really not impressed. Ordered insoles, from what I assumed was a,UK sight. The order processing changed my address to street only and immediately let them know of the error to which their response was, it's already with Evri, 3 weeks later, no delivery and no reply, Evri is showing as delivered and not able to query with either l....Waste of £20.
2025幎7æ22æ¥
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Norelie UK ããã®åç
Hi Tania,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration youâve experienced with your recent order. This is certainly not the experience we want any of our customers to have.
We understand the concern regarding the address issue and the lack of updates following your initial message. Please rest assured that we take this matter seriously. Our team will be reaching out to you directly via email to investigate the issue further and provide appropriate support.
We appreciate your patience and the opportunity to make things right.
Kind regards,
Norelie
Excellent company to deal with.
I commend this company for their first class customer service. I ordered a knee support but due to knee swelling it was too small. Sent company an email and received a reply within hours offering me a refund. As yet I am awaiting this refund.
I have recommended this company to friends as I am very impressed.
2025幎6æ4æ¥
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Norelie UK ããã®åç
Hi there,
Thank you so much for your kind words and thoughtful feedback. We truly appreciate you taking the time to share your experience â and we're especially grateful for your recommendation to others.
We're sorry to hear the knee support didnât fit as expected due to swelling, but weâre glad our team was able to respond promptly and offer a solution. Please rest assured that your refund is being processed, and it should be completed shortly.
If thereâs anything else we can do for you in the meantime, please donât hesitate to reach out.
Warm regards,
Norelie
Norelie UK ããã®åç
Hi Alan,
Thank you very much for your kind feedback. We truly appreciate your recognition, and weâre pleased to know that our communication met your expectations.
Should you require any further assistance, please do not hesitate to reach out. We are always here to help.
Kind regards,
Norelie
Very easy to communicate
Very easy to communicate , fast responses
2025幎7æ10æ¥
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Norelie UK ããã®åç
Hi Graham,
Thank you very much for taking the time to share your feedback. We truly appreciate your kind words about the ease of communication and the promptness of our responses.
Providing excellent service is our priority, and it is always rewarding to know that our efforts are recognized. Please do not hesitate to reach out if there is anything further we can assist you with.
Thank you once again for choosing us.
Best regards,
Norelie
Wrong size when opened
My parcel arrived and when opened I was disappointed to see that the Norelie insoles were the wrong size.I contacted Aimee by email at Norelie customer support, not expecting a response .Two emails and two hours later all sorted.Confirmation from Norelie of the correct size being delivered within the next few days.
2025幎7æ9æ¥
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Norelie UK ããã®åç
Hi Nigel,
Thank you so much for sharing your experience with us! Iâm sorry to hear that your parcel initially contained the wrong size insoles, but Iâm very glad we were able to help get it resolved so quickly.
We really appreciate you taking the time to let us know. Itâs wonderful to hear that our team could sort it out for you within just a couple of hours, and that your correct size is now on the way.
If thereâs anything else you need or if you have any further questions, please donât hesitate to reach out.
Thanks again for your kind words and for choosing Norelie!
Best regards,
Norelie
Excellent communication
Very efficient service, deliverey was speedy and there was excellent communication. Customer service could not do enough for me when there was an issue that needed resolving.
2025幎7æ8æ¥
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Norelie UK ããã®åç
Hi Claire,
Thank you very much for taking the time to share your feedback with us. Weâre truly delighted to hear that you found our service efficient, our delivery speedy, and our communication clear and effective.
Itâs especially rewarding to know that our customer service team was able to support you thoroughly and resolve the issue to your satisfaction. We pride ourselves on delivering not only quality products but also an outstanding service experience, and your comments affirm that commitment.
Your kind words mean a great deal to us, and they motivate our entire team to continue striving for excellence. Should you have any further questions, concerns, or needs in the future, please donât hesitate to get in touch. Weâre always here to help.
Thank you once again for choosing us. We look forward to serving you again soon.
Warm regards,
Norelie
Appalling customer treatment
No stars at all !!! We received some StepEase socks but found them not to be of the right size. Having followed the returns procedure, we received a message telling us to return the items to the "Norelie Returns Department" followed ... not by their business address.... but our own home address!! We emailed and then got through by telephone, greeted by apologies and a promise to come back with the correct address. Despite this promise, they never rang back but sent a further email ... AGAIN with our own home address shown as the address to which returns should be sent!! We tried a 3rd time ... with EXACTLY the same reply received ... i.e. we are supposed to return the items to our own home address!!!! A further attempt to resolve the matter by telephone to the "customer support" number shown on the website got a reply saying the number is "not found"!! A check on CoPilot refers to the company having "issues with returns and refunds" but reassuringly that there are "no clear indications that Norelie is experiencing financial difficulties". What is going on? We have never received such an extraordinary and frustrating level of customer service when buying online.
2025幎7æ4æ¥
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Norelie UK ããã®åç
Hi SB,
Thank you for taking the time to share your experience. Iâm truly sorry for the frustration and inconvenience you've had trying to return your StepEase socks.
Itâs completely unacceptable that you were repeatedly given incorrect return instructionsâespecially your own address as the return destination. I also apologize for the broken promise to call you back with the correct information, and for the customer service number not working when you tried to get help again.
We understand how disappointing and upsetting this must feel. I want to assure you that this isnât the level of service we aim to provide. Your feedback highlights clear failures on our part that we need to correct.
To fix this immediately:
We will send you the correct return address and instructions today.
Once your return is received, we will process your refund or replacement promptly.
Please reply to this email to confirm:
Your order number (if you havenât already included it).
The best contact number and time if youâd like a call.
Again, I am very sorry for the runaround youâve experienced. Thank you for your patience while we get this resolved for you once and for all.
Kind regards,
Norelie
An extremely good and helpful company to deal with
An extremely good company to deal with. I had a problem with packaging - customer support services were beyond helpful to solve this - a very reputable and transparent company who I highly recommend .
2025幎6æ24æ¥
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Norelie UK ããã®åç
Hi Margaret,
Thank you so much for your thoughtful feedback!
Weâre truly grateful for your kind words and delighted to hear that our customer support team was able to assist you promptly and effectively. It's always our goal to provide not only quality products but also reliable, transparent service you can count on.
Your recommendation means the world to us. Weâre honored to have earned your trust and look forward to serving you again in the future.
If thereâs ever anything more we can do for you, please donât hesitate to reach out.
Warm regards,
Norelie
Plantar fasciitis
Firstly, as soon as I started to wear the insoles I had 'relief' from my plantar fasciitis! Secondly, I was unsure if I should use them in both shoes, so I emailed them and they replied within 15 minutes! I am very impressed and grateful!
2025幎6æ27æ¥
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Norelie UK ããã®åç
Hi Joe,
Thank you so much for your kind words! Weâre absolutely delighted to hear that you experienced immediate relief from your plantar fasciitis after starting to use the insoles. Thatâs exactly the kind of result we hope for!
We also appreciate you taking the time to mention our quick response timeâour team is always here to help, and it's wonderful to know that you felt supported.
Your feedback means a lot to us, and weâre grateful for your trust. If thereâs anything more we can do for you, please donât hesitate to reach out.
Warm regards,
Norelie
they worked really hard and patiently to resolve a matter for me
We had an issue with unsolicited emails but they worked really hard and patiently to resolve the matter and have offered reparation. Thank you!
2025幎6æ25æ¥
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Norelie UK ããã®åç
Hi Helen,
Thank you so much for your kind words and understanding! We're truly grateful for your patience while we worked to resolve the issue with the unsolicited emails.
It means a lot to us that you recognized our efforts, and we're glad we could make things right. If thereâs anything else we can do for you, please donât hesitate to reach outâweâre always here to help.
Regards,
Norelie
I incorrectly ordered the wrong sizeâŠ
I incorrectly ordered the wrong size shoe inserts from Norelie having been recommended their products. The company were excellent in dealing with this issue, confirming the correct size would be issued at no cost, and no requirement to send back the original product.
2025幎6æ9æ¥
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Norelie UK ããã®åç
Hi Stuart,
Thank you so much for your lovely message and for choosing Norelie. We're delighted to hear that our team was able to resolve the sizing issue quickly and to your satisfaction.
Our goal is always to make things as easy and positive as possible for our customers, and itâs wonderful to know that our service met your expectations. Your feedback truly means a lot to us!
If you ever have any further questions or need assistance in the future, please donât hesitate to reach out. Weâre always happy to help.
Regards,
Norelie
Exceptional service âŠ
I live in the UK and was having some trouble operating a device. Ana and Aimee were amazingly kind and helpful, sending me very responsive emails. The feedback from this company exceeded any other online marketing that I have experienced.
2025幎6æ19æ¥
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Norelie UK ããã®åç
Hi,
Thank you so much for sharing your experience with us.
Weâre absolutely delighted to hear that Ana and Aimee were able to assist you so kindly and effectively. Providing helpful, timely support is something we strive for, and itâs wonderful to know that our team made a positive impression.
Your kind feedback truly means a lot to usâespecially your comment that our service exceeded your experiences with other online companies. Thatâs exactly what we aim for!
If you ever need further assistance, weâre just an email away. Thank you again for choosing us, and warm greetings to you in the UK!
Best regards,
Norelie
Wir hatten eine Reklamation
Wir hatten eine Reklamation. die nach einem sehr freundlichen TelefongesprÀch zÌgig und unbÌrokratisch bearbeitet wurde mit der kostenlosen Zustellung des Ersatzproduktes, das leider auch fehlerhaft war. Daraufhin wurde uns umgehend der komplette Kaufpreis erstattet. Alles wurde so in kÌrzester Zeit zu unserer vollen Zufriedenheit gelöst. Wir wÌrden uns jederzeit wieder an Norelie wenden.
2025幎6æ16æ¥
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Norelie UK ããã®åç
Hallo Guk,
vielen Dank fÃŒr Ihr freundliches Feedback und dafÃŒr, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen.
Es tut uns wirklich leid, dass das ursprÌngliche Produkt und leider auch der Ersatz nicht Ihren Erwartungen entsprochen haben. Es freut uns jedoch sehr zu hören, dass unser Team alles schnell und zu Ihrer vollen Zufriedenheit lösen konnte.
Ihr VerstÀndnis und Ihr Vertrauen bedeuten uns sehr viel. Positive Kommentare wie der Ihre bestÀrken uns darin, auch weiterhin schnellen, freundlichen und lösungsorientierten Support zu bieten.
Sollten Sie in Zukunft etwas benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir wÌrden uns freuen, Ihnen jederzeit wieder helfen zu können.
Mit freundlichen GrÃŒÃen,
Norelie
A very helpful and extremely promptâŠ
A very helpful and extremely prompt service from this company. Very polite communications. Impressed customer service at its finest
2025幎6æ13æ¥
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Norelie UK ããã®åç
Hi,
Thank you very much for your kind words and positive feedback. We're delighted to hear that you were impressed with our service and found our communication polite and helpful.
Providing prompt and courteous support is very important to us, and it's wonderful to know that it made a difference in your experience.
Should you need any further assistance in the future, please donât hesitate to reach out. We're always happy to help.
Warm regards,
Norelie
Some of the best company support I've ever had.
Polite and useful feedback to some of my concerns with the product.
2025幎6æ11æ¥
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Norelie UK ããã®åç
Hi John,
Thank you so much for your kind words.
Weâre very glad to hear that you found our response polite and useful in addressing your concerns. Your feedback is truly appreciated â not only does it help us improve, but it also reassures us that weâre on the right path in supporting our customers with care and attention.
If you ever have further questions or need assistance, please donât hesitate to reach out. Weâre always here to help.
Warm regards,
Norelie
As I have said before the speed inâŠ
As I have said before the speed in which the customer service responded to my request was first class . I would recommend this company.
2025幎5æ25æ¥
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Norelie UK ããã®åç
Hi J,
Thank you so much for your kind words â we truly appreciate you taking the time to share your experience.
Weâre thrilled to hear that you were pleased with the speed and quality of our customer service. Knowing that you would recommend us means a great deal to our entire team.
If thereâs ever anything else we can help you with, please donât hesitate to reach out. Weâre always here for you.
Warm regards,
Norelie
Excellent Customer Service
I ordered insoles and got the wrong size. I contacted the Company and Cherry, Customer Service sent me the right size. I was so happy to get this sorted with no fuss involved. Definitely 100% recommend them to family and friends.
2025幎6æ8æ¥
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Norelie UK ããã®åç
Hi Lynn,
Thank you so much for your kind feedback!
Weâre absolutely delighted to hear that Cherry was able to quickly resolve the sizing issue and get the correct insoles to you without any fuss. Providing smooth, friendly service is exactly what we aim for â and itâs wonderful to know we hit the mark.
Your 100% recommendation means the world to us. Thank you for placing your trust in Norelie â weâre here whenever you need us.
Wishing you continued comfort and all the best!
Warm regards,
Norelie
I have been having pain in my feet forâŠ
I have been having pain in my feet for months saw an advert for Norelie and thought what harm could it do to try them. 4 weeks on no pain and they are wearing well. So success!!!
2025幎6æ11æ¥
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Norelie UK ããã®åç
Hi Frank,
Thank you so much for sharing your experience with us!
We're absolutely thrilled to hear that after months of foot pain, you're finally feeling relief â and that our Norelie insoles have made such a difference. Itâs stories like yours that inspire everything we do, and weâre so happy to have been a part of your journey to feeling better.
We're also glad to know theyâre wearing well after 4 weeks â that's a great sign! Should you ever need anything else or have questions down the road, our team is always here to help.
Wishing you continued comfort and happy steps ahead!
Warm regards,
Norelie
A company that seems to care about customer support
Really effective and "by return" support when an initial delivery failed, thank you.
2025幎6æ9æ¥
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Norelie UK ããã®åç
Hi Gerald,
Thank you very much for your kind words and positive feedback. Weâre delighted to hear that you were satisfied with the quick resolution of your delivery issue. Ensuring your satisfaction is always our priority, and weâre glad that we could assist you promptly.
If you have any further questions or require any additional assistance, please feel free to reach out to us at any time.
Thank you once again for your support.
Regards,
Norelie
Prompt reply from customer services
I contacted the support email as I had ordered the wrong size. Within 5 minutes Cherry emailed me and had altered the order to my correct shoe size. Very quick and great customer service.
2025幎6æ9æ¥
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Norelie UK ããã®åç
Hi,
Thank you so much for your kind words! Weâre thrilled to hear that Cherry was able to quickly and efficiently correct your order to the right shoe size. We truly appreciate you taking the time to share your positive experience â it means a lot to us.
If you have any more questions or need assistance in the future, please know that weâre always here to help.
Thanks again for choosing us!
Regards,
Norelie
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