Norelie UK レビュー 365

Norelie UK からの回答

2025年4月9日

Hi Lesley,

Thank you so much for your wonderful feedback! We're thrilled to hear that the Norelie insoles have made such a positive impact on your sciatic pain and that you're enjoying comfort in your shoes. It's always rewarding to know our products are making a difference.

If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!


Regards,
Norelie

Norelie UK からの回答

2025年4月6日

Hi Khajj,

Thank you for taking the time to share your feedback. I’m truly sorry for the confusion and frustration this experience has caused you.

I completely understand your concerns regarding the origin and return process of your order. While we are a company based in the Netherlands, we operate multiple distribution centers and online stores across Europe. In some cases, our products are shipped from global fulfillment centers to ensure faster delivery and better stock availability.

Regarding returns, I sincerely apologize that our current return facility is located in the U.S. At this time, we have only one centralized return center. However, we are actively working on establishing more accessible return options within Europe to make the process more convenient and cost-effective for our customers.

Please rest assured that although some products may appear similar online, our items are uniquely designed by our in-house team and thoroughly tested for both comfort and performance. Quality is something we take very seriously, and we proudly stand behind the craftsmanship of our products.

To help resolve this issue as quickly as possible, could you kindly provide your full name, order number, and preferred contact details? We will personally reach out to you and do everything we can to make things right.

Once again, I sincerely apologize for the inconvenience and truly appreciate your patience and understanding.


Warm regards,
Norelie

Norelie UK からの回答

2025年4月3日

Hi,

I’m truly sorry for any confusion regarding our return process, and I completely understand your frustration. Please know that we are not forcing you to return the item to our U.S. facility—it’s simply the return location we have available at the moment. That being said, we absolutely don’t want you to feel stuck, and we do have alternative solutions that may work better for you.

To sort this out as quickly as possible, could you kindly provide your complete order details? This way, we can review your case personally and find the best resolution for you right away.

We appreciate your patience, and I want to assure you that we genuinely care about resolving this issue for you. Please let us know how you'd like to proceed, and we’ll take care of the rest.


Regards,
Norelie

Norelie UK からの回答

2025年3月23日

Hi Jan,

Thank you so much for sharing your experience with the Norelie knee massager! We completely understand your initial skepticism, but it’s fantastic to hear that it has made such a noticeable difference in your knee pain after just two weeks. Your feedback truly means a lot to us!

We’re also glad that our customer support team could assist you with the instructions—we always strive to improve, so your input is invaluable. It’s great to hear that you would recommend it, and if you ever decide to get a second one, feel free to reach out—we’d be happy to help.

Regards,
Norelie

Norelie UK からの回答

2025年3月20日

Hi Sage,

Thank you for sharing your mother's experience with the knee massager! We're so glad to hear that she's feeling some relief and even able to walk without the frame for a few minutes—that’s a great step forward. Consistent use can often lead to even better results, so we hope she continues to find comfort and improvement.

If you ever have any questions or need assistance, please don’t hesitate to reach out. Wishing your mother continued relief and mobility!

Regards,
Norelie

Norelie UK からの回答

2025年3月18日

Hi,

Thank you for your thoughtful feedback! We truly appreciate your recognition of our customer service, even in challenging situations. Our goal is always to provide the best support possible, and it’s wonderful to know that we could assist you.

If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help!

Norelie UK からの回答

2025年3月18日

Hi,

Thank you for your kind words! We're delighted to hear that you're enjoying the insoles in your slippers and that they’ve been a great addition to your daily routine. We hope they work just as well in your trainers!

It’s also wonderful to know that you had a positive experience with our customer service. If you ever need any further assistance, we’re always happy to help.

Norelie UK からの回答

2025年3月18日

Hi,

Thank you for sharing your experience with us! We truly appreciate your feedback and are glad to hear that you’re hopeful for positive changes as you continue using the product.

It’s still early days, and we hope that with continued use, you’ll notice even more relief in your feet and bunions. If you have any questions or need any assistance along the way, please don’t hesitate to reach out.

Norelie UK からの回答

2025年3月17日

Hi,

Thank you so much for your kind words! We're thrilled to hear that the insoles met your expectations and provided the support you were looking for. Your satisfaction means a lot to us.

If you have any questions or need assistance in the future, feel free to reach out.

Norelie UK からの回答

2025年3月17日

Hi,

I sincerely apologize for the frustrating experience you had with your knee massager delivery. I completely understand how concerning it must be to receive such unusual delivery failure notifications at those early hours.

Once the package is with the courier, we rely on their updates and estimated arrival times, which are typically included in the notifications they send. However, failed deliveries at 2:51 AM and 3:58 AM do seem highly unusual. This could indicate an issue with the address or an internal courier error, and I would like to investigate this further for you.

To assist you properly, could you please provide your full order details? I want to ensure we resolve this issue and find out what truly happened. If you've already canceled the order, I can also check on the refund process for you. Your satisfaction is very important to us, and I appreciate your patience while we look into this.

Looking forward to your response.

Regards,
Nicole

Norelie UK からの回答

2025年3月11日

Hi,

I sincerely apologize for the frustration and inconvenience you’ve experienced with our customer service. We understand how important it is to receive clear communication, and I regret that this was not the case for you. Please know that we are always striving to provide the best support to our customers, and your feedback is invaluable to us.

To resolve this matter as quickly as possible, could you kindly provide your complete order details? Once we have this information, we will reach out to you directly to ensure your return request is processed smoothly.

Again, I truly appreciate your patience, and we are committed to making this right for you. Please let us know your details, and we’ll take care of the rest.

Norelie UK からの回答

2025年3月10日

Hi,

Thank you for sharing your experience! We're sorry for the initial sizing issue, but we’re delighted to hear that the correct insoles made such a difference for your comfort—especially in your walking boots.

Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out. Happy walking!

Norelie UK からの回答

2025年3月7日

Hi,

Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you are satisfied with both our service and the product. Your feedback truly means a lot to us, and we're delighted to know that you are happy with your purchase.

If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!

Norelie UK からの回答

2025年3月7日

Hi,

Thank you for sharing your positive experience with our insoles! We're delighted to hear that they are helping align your injured ankle and providing relief for your bunion. It’s wonderful to know that they fit well in your shoes and offer the support you need.

We truly appreciate your kind words and your trust in our products. If you ever need anything else, please don’t hesitate to reach out.

Norelie UK からの回答

2025年3月3日

Hi,

Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our customer support team and that you’re happy with the quality and comfort of our knee supports. It’s great to know they’re making a difference for you in sports and daily life.

We truly appreciate your support and look forward to assisting you again—hopefully with a great offer on the knee massager and light treatment in the future!

Norelie UK からの回答

2025年3月3日

Hi,

Thank you for your feedback! We're glad to hear that the knee massager is helping your husband and providing relief. It’s great to know he is able to walk more comfortably now.

We also appreciate you bringing the delivery issue and the damaged box to our attention. While we strive to ensure all packages arrive in perfect condition, bulk shipments handled by couriers can sometimes be challenging to control. However, we will take note of your feedback and ensure that future orders undergo careful quality checks before dispatch.

If you need any further assistance, feel free to reach out.

Norelie UK からの回答

2025年3月3日

Hi,

Thank you for your positive feedback! We're glad to hear that the product has provided relief and comfort for your knee. Your satisfaction means a lot to us!

Norelie UK からの回答

2025年2月28日

Hi,

Thank you for reaching out and for your interest in our insoles! We truly appreciate your questions.

You don’t need to wear the insoles 24/7—it's perfectly fine to take breaks from them. When starting out, we actually recommend wearing them gradually to allow your feet to adjust. Some people may experience mild discomfort, including calf muscle strain, especially if their feet and legs are not used to the added support. This usually improves as your muscles adapt.

If you have any specific concerns about comfort or fit, feel free to let us know—we’d be happy to assist you further!

Norelie UK からの回答

2025年2月26日

Hi,

Thank you for your fantastic 5-star rating! Your support and satisfaction mean the world to us. We're delighted to know that you had such a great experience with our product/service.

If you ever need anything, we're always here to help. Enjoy!

Norelie UK からの回答

2025年2月24日

Hi,

Thank you for sharing your experience! We’re so happy to hear that both you and your husband find the insoles excellent for plantar support. It’s wonderful to know they are making a difference for you both.

If you ever need anything else, feel free to reach out. Wishing you continued comfort with every step!