Excellent service. Ordered vinyl today and forgot to add a voucher. Emailed Norman Records and within 20mins I had the voucher discount added/refund made. Then a further email informing me the item wa... もっと見る
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The most reliable e-commerce business i've ever dealt with and easily the best online music store. Super fast responses by actual human beings. I would estimate that over 90% of my records are purchas... もっと見る
Been buying from Norman for years. Great pricing, packaging keeps albums and sleeves safe, comms is great …, love ‘em!!
Fast and communicative. Ordered the same items with a large online recordstore owned by Universal Music midway through November (nearly a month ago), no items shipped still and they're dragging thei... もっと見る
企業情報
当該企業による記述
UK record store stocking hard-to-find indie music, alternative music, experimental music and electronica. Vinyl records a speciality.
連絡先
Unit 20, Croydon House, Croydon Street, LS11 9RT, Leeds, 英国
- 01132454399
- help@normanrecords.com
- normanrecords.com
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ネガティブなレビューの 50%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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I ordered an album 2 months ago they…
I ordered an album 2 months ago they have taken the money no album no contact fear I have been scammed I wouldn’t touch this company again with a barge pole

Norman Records からの回答
Excellent
Excellent! Superb packaging. Fast. Well priced. So glad this exists, can ignore amazon with guys like these around!
Norman ain’t normal
Can’t recommend Norman enough.
I’ve been buying from them for a few years and they are the best - always excellent prices, records packaged and delivered flawlessly, always quick to respond to any queries.
Post Brexit (I live in the EU) they have made the process as painless as possible - sorting out vat and other duty issues and not adding any additional charges even though it undoubtedly costs them more in time and money (I know this to be the case from having to send packages myself on occasions).
100% the best. Go big Go Norman.
Top Drawer Service
A very highly efficient company. Great communication from company regarding pre order items. Swiftly despatched in high quality mailers. I wouldn't hesitate in ordering from them again in the future. Proper customer care. Cheers Norm!
Excellent and swift service
Excellent service. Very quick delivery, good communication is something is holding a delivery up.
I’d recommend their weekly email summaries as well, they are excellent - a cut above the usual spam!
Highly recommended.
Vinyl order
Only recently started getting vinyl from this store but each time I’ve ordered, they have been packaged well and delivery was really fast. Looking forward to ordering from them again
Thanks a lot for the safe and timely…
Thanks a lot for the safe and timely delivery!
Great to have discount on next order too!
They're good these lot.
First time ordered from Norman Records and will be doing so again. Ordered on the Saturday and arrived on the Tuesday. Very reasonably priced and packaging was excellent, record arrived in mint condition. Chuffed. Thanks to team Norman.
was a breeze
First time ordering from them to try and get away from the amazon trap under lockdown and it was great. Good prices and the LPs came really quickly, with excellent communication throughout. Cheers
To quote Tina Turner, simply the best.
These fellows are, to quote Tina Turner, simply the best. My deck was out of service and I had to play catch up on the LPs I'd bought in the past few months, one I bought from them last October had an issue and they still offered a replacement/refund option. Stellar.
Excellent
Excellent. Really good. Can't fault these guys at all. I've bout a few items in the last year from them.
Will be doing so again.
£4.99 to post a cd from leeds to…
£4.99 to post a cd from leeds to manchester.. really. At most it would be no more than £2..wont be buying again whilst postage too expensive.
Great seller communication and prices
Great seller communication and prices, never had a single problem
Super swift and in perfect condition
Beyond happy with my purchase! From the moment that I ordered my record, everything moved really fast and it arrived well in time and in excellent condition. Would happily recommend and will def use their services again. Thank you!
Dont order from them if you live…
Dont order from them if you live outside the UK. They will send you the wrong products then refuse to accept any returns.

Norman Records からの回答
No problems
I ordered a vinyl from Norman Records and within 5 days it was at my door step. It arrived in perfect condition
highly recommend
Used for vinyl records Christmas presents and a faultless service, all records checked and packaged perfectly, great value and would highly recommend.
Excellent customer service
First time I've bought from Norman's records. Found them after an online search for vinyl record stores. Wanted several LP's which I was not familiar with for my son and daughter-in-law. Help and communication from staff absolutely second to none and at this very busy time for them. Answered all my many queries quickly and without hesitation (and there were many queries from me!). Goods supplied quickly (even two they had to order in for me), arrived excellently packaged. Cannot thank them enough for all their help and will shop with them in the future without hesitation. Very, very highly recommended. Thank you to all staff at Norman's records.
Flawless service from my go to record store
I’ve been buying from Norman Records for almost 2 years now after a google search revealed that they had a rare find I was after, still at normal retail price too. Since then, it’s been my go to online record store and I have ordered about 35 records from them just this year. In all that time, across all those orders, not once has there been any kind of problem. I think once there was a record that the suppliers were not able to send but the communication was clear and apologetic, and the balance on my order was easily transferred to another record, or could have been refunded if I’d preferred. The £50 free shipping threshold is very acceptable and means you can get free shipping with purchasing only a few records, and the ability to have records on hold while you add to an order is effortless. As someone with a sales/retail background and now as a web developer for a retailer, I know it is not easy, especially in the current Covid situation, to achieve such excellent customer service throughout, so it really should be applauded. Give them a go and buy with confidence.
Seasons greetings and huge thanks to everyone at Team Norman for the continued outstanding service.
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