Norman Recordsレビュー 

137
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent service. Ordered vinyl today and forgot to add a voucher. Emailed Norman Records and within 20mins I had the voucher discount added/refund made. Then a further email informing me the item wa... もっと見る

5つ星のうち5の評価

The most reliable e-commerce business i've ever dealt with and easily the best online music store. Super fast responses by actual human beings. I would estimate that over 90% of my records are purchas... もっと見る

5つ星のうち5の評価

Been buying from Norman for years. Great pricing, packaging keeps albums and sleeves safe, comms is great …, love ‘em!!

5つ星のうち5の評価

Fast and communicative. Ordered the same items with a large online recordstore owned by Universal Music midway through November (nearly a month ago), no items shipped still and they're dragging thei... もっと見る

企業情報

  1. 楽器屋

当該企業による記述

UK record store stocking hard-to-find indie music, alternative music, experimental music and electronica. Vinyl records a speciality.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

137件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 50%に回答しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(137)

過去12か月のレビュー数: 25

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5つ星のうち1の評価

I ordered an album 2 months ago they…

I ordered an album 2 months ago they have taken the money no album no contact fear I have been scammed I wouldn’t touch this company again with a barge pole

2021年7月22日
自発的なレビュー
Norman Records ロゴ

Norman Records からの回答

Hi there,

Given that your review is completely anonymous and contains nothing that we can use to help us identify the order you're complaining about, we have requested further information via Trustpilot so that we can assist you in this matter.

If you provide this information then we can identify you, and rest assured that we will get to the bottom of the problem to everyone's satisfaction.

If you won't provide us with the information we need and insist on remaining anonymous instead, we'll leave it to others to determine whether or not your review is genuine or malicious.

Best wishes,

Nathon
Director, Norman Records

5つ星のうち5の評価

Excellent

Excellent! Superb packaging. Fast. Well priced. So glad this exists, can ignore amazon with guys like these around!

2021年6月4日
自発的なレビュー
5つ星のうち5の評価

Norman ain’t normal

Can’t recommend Norman enough.

I’ve been buying from them for a few years and they are the best - always excellent prices, records packaged and delivered flawlessly, always quick to respond to any queries.

Post Brexit (I live in the EU) they have made the process as painless as possible - sorting out vat and other duty issues and not adding any additional charges even though it undoubtedly costs them more in time and money (I know this to be the case from having to send packages myself on occasions).

100% the best. Go big Go Norman.

2021年6月2日
自発的なレビュー
5つ星のうち5の評価

Top Drawer Service

A very highly efficient company. Great communication from company regarding pre order items. Swiftly despatched in high quality mailers. I wouldn't hesitate in ordering from them again in the future. Proper customer care. Cheers Norm!

2021年5月22日
自発的なレビュー
5つ星のうち5の評価

Excellent and swift service

Excellent service. Very quick delivery, good communication is something is holding a delivery up.

I’d recommend their weekly email summaries as well, they are excellent - a cut above the usual spam!

Highly recommended.

2021年5月11日
自発的なレビュー
5つ星のうち5の評価

Vinyl order

Only recently started getting vinyl from this store but each time I’ve ordered, they have been packaged well and delivery was really fast. Looking forward to ordering from them again

2021年4月7日
自発的なレビュー
5つ星のうち5の評価

They're good these lot.

First time ordered from Norman Records and will be doing so again. Ordered on the Saturday and arrived on the Tuesday. Very reasonably priced and packaging was excellent, record arrived in mint condition. Chuffed. Thanks to team Norman.

2021年3月23日
自発的なレビュー
5つ星のうち5の評価

was a breeze

First time ordering from them to try and get away from the amazon trap under lockdown and it was great. Good prices and the LPs came really quickly, with excellent communication throughout. Cheers

2021年3月9日
自発的なレビュー
5つ星のうち5の評価

To quote Tina Turner, simply the best.

These fellows are, to quote Tina Turner, simply the best. My deck was out of service and I had to play catch up on the LPs I'd bought in the past few months, one I bought from them last October had an issue and they still offered a replacement/refund option. Stellar.

2021年3月5日
自発的なレビュー
5つ星のうち5の評価

Excellent

Excellent. Really good. Can't fault these guys at all. I've bout a few items in the last year from them.

Will be doing so again.

2021年3月1日
自発的なレビュー
5つ星のうち5の評価

Super swift and in perfect condition

Beyond happy with my purchase! From the moment that I ordered my record, everything moved really fast and it arrived well in time and in excellent condition. Would happily recommend and will def use their services again. Thank you!

2021年2月3日
自発的なレビュー
5つ星のうち1の評価

Dont order from them if you live…

Dont order from them if you live outside the UK. They will send you the wrong products then refuse to accept any returns.

2021年1月28日
自発的なレビュー
Norman Records ロゴ

Norman Records からの回答

Hi there,

This doesn't sound like us at all, and we cannot find any record of an order from anyone using this name (Guillermo Martinez).

The wrong things do sometimes get sent out, but we *always* refund or replace when that happens. Always have, always will.

Please could you drop us a line on help@normanrecords.com with your order number and we'll try to assist.

Cheers,

Nathon
Director, Norman Records

5つ星のうち5の評価

highly recommend

Used for vinyl records Christmas presents and a faultless service, all records checked and packaged perfectly, great value and would highly recommend.

2020年12月26日
自発的なレビュー
5つ星のうち5の評価

Excellent customer service

First time I've bought from Norman's records. Found them after an online search for vinyl record stores. Wanted several LP's which I was not familiar with for my son and daughter-in-law. Help and communication from staff absolutely second to none and at this very busy time for them. Answered all my many queries quickly and without hesitation (and there were many queries from me!). Goods supplied quickly (even two they had to order in for me), arrived excellently packaged. Cannot thank them enough for all their help and will shop with them in the future without hesitation. Very, very highly recommended. Thank you to all staff at Norman's records.

2020年12月23日
自発的なレビュー
5つ星のうち5の評価

Flawless service from my go to record store

I’ve been buying from Norman Records for almost 2 years now after a google search revealed that they had a rare find I was after, still at normal retail price too. Since then, it’s been my go to online record store and I have ordered about 35 records from them just this year. In all that time, across all those orders, not once has there been any kind of problem. I think once there was a record that the suppliers were not able to send but the communication was clear and apologetic, and the balance on my order was easily transferred to another record, or could have been refunded if I’d preferred. The £50 free shipping threshold is very acceptable and means you can get free shipping with purchasing only a few records, and the ability to have records on hold while you add to an order is effortless. As someone with a sales/retail background and now as a web developer for a retailer, I know it is not easy, especially in the current Covid situation, to achieve such excellent customer service throughout, so it really should be applauded. Give them a go and buy with confidence.

Seasons greetings and huge thanks to everyone at Team Norman for the continued outstanding service.

2020年12月22日
自発的なレビュー

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