Absolut null Kundenservice. Support ist inexistent. Mir wurde das falsche Produkt zugeschickt. Es ist niemand erreichbar, man man bekommt absolut keine Rückmeldung. Nach mehreren Wochen habe ich die S... もっと見る
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レビュアーのコメントを見てみましょう
The stitching holding the sole together came undone within two months; as I liked the style, I bought another pair, but the same thing happened. For the price, stitching that doesn’t hold up is very d... もっと見る
Awesome shoes and great service! I ordered these shoes online, and I’m super impressed with the quality. They’re so comfortable, fit perfectly, and look even better in person. The customer service w... もっと見る
企業が回答しました
Order two pairs of trainers. Nowhere did it say i had to pay tax to the UK government. Second to that, the trainers weigh an absolute ton. Not something I want to wear. Quality is average at b... もっと見る
企業情報
当該企業による記述
Bringing functionality to sneakers since 2016. Shop our collection of functional sneakers using seasonal materials. We ship worldwide.
連絡先
Grev Turegatan 54A, 11438, Stockholm, スウェーデン
- info@north-89.com
- north-89.com
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
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Avoid at all cost. Low quality and ripped of 170€
Six month after sending the boots back (way too small compare to market) and multiple emails, no refund! And no more communication. Looks like a pure theft. Awful, to be avoided and quality wasn't looking good anyway. I usually support small business but quality and service can't be an excuse anymore. So tired of these online crooks... I should have red the comments first...
Be extremely careful with this company
Be extremely careful with this company! I refunded shoes, and they 1) charge you a massive amount for the shipping back to Sweden, but 2) and this is the worst part, they didn't refund me in 2 months. They send a mail that their warehouse got the shoes and then probably hope that you'll just forget about the refund. Since I didn't get any refund, I reached out and since today (another two weeks after I reached out 3 times) no refund. Opened a PayPal dispute for that, lets see. But absolutely bad experience! Also the shoes didn't seem worth the 200+ Euro. It's just linen, you know... not cashmere.
Top!
Great comfortable shoes. I use several of the models throughout the year. Fast shipping.
Inga svar, produkt mindre än enligt hemsida
Inget svar på mail eller chatt. Skor som inte är i rätt storlek jämfört med storlekstabell på hemsida.
Customer Support or communication
As an existing customer of North-89, I had previously had good experiences with quality, delivery and customer support. In the last year, the company seems to have changed something in the material or manufacturing process and possibly also a change in staff. They are ignoring emails to info address and not answering the Online Chat function from the website. I recently ordered the Court Linen Nature, expecting this to be shipped on 14th July, which was the ship date according to the website. No information to date and even with expedited shipping, the goods will not reach me before I leave; although I ordered in plenty of time with their website stating that orders are shipped within 48 hours. Terrible experience.
Update: after receiving no answer from online chat or email, I DM‘d on Instagram and the Founder found a solution for me.
Adjusted my rating accordingly.
Returns issues, horrible customer service
Ordered the Court Natural Linen. The sneakers look well built. Looks are good. Happy with the overall product. However, unfortunately the insole is smaller than stated on the website. Emailing (twice, over the course of about 2 weeks, namely since June 18th) to resolve the issue has led to 0 response by North-89.
Update: got a response by them shortly after posting the review. However, after asking whether they would wave the returns costs of EUR 20 as I need to return due to error on their side, they simply have not responded again for weeks. Furthermore, upon trying to using their returns site it gave me an error message. Contacting them is a nightmare; reduced the review to 1 star as a result.

North-89 からの回答
Nice shoes and good quality
Nice shoes and good quality! Good service by Marcus, who was quite helpful when my shoes got an unexpected tear.

North-89 からの回答
Worst customer service ever. If something goes wrong, you lose your money and time
I ordered some shoes that were delivered late. When I got them home, the model was a total different one than the one I ordered. The communication with the customer service was a pain as they had no idea of my case and it took me over 2 months to send the shoes back and get a refund. The refund I got was for the price of the shoes and not for the shipping costs, which I consider it to be a fraud. Please don't buy anything from this company, they clearly don't know anything about customer service. Avoid at all costs!
Superb product and customer service
Superb product, strong customer support.
The shoes have a high quality feel and are well crafted. The breathable shoes are a hit for summer, super comfortable to wer with a light breeze on your feet. The ones for rain really work too, feet are dry in rainy London weather!
Small point to improve: shipping and taxes are paid separately.

North-89 からの回答
Great but!
Shoes showed up super quick and they’re awesome. Comfy, look great - no complaints at all. Really happy I grabbed these!

North-89 からの回答
Excellent service and a great product
Excellent service and a great product - seamless delivery all the way to Hong Kong in a matter of days! Both the sneakers and the loafers are clearly high quality and very comfortable to wear (even in the hot Hong Kong summer)!

North-89 からの回答
Beautiful shoes, but imprecise size information
The shoes are truly beautiful and perfect for the warmer season in the city. Unfortunately, the size chart with the measurements in centimeters is incorrect, and I had to exchange the shoes—hence only four stars.

North-89 からの回答
Great product and it is my 3rd time…
Great product and it is my 3rd time buying a pair of your shoes and I still have all 3 pairs! However i have to buy a size up on the 2nd and 3rd pair.

North-89 からの回答
Forgot to enter my discount code
Forgot to enter my discount code. Half an hour later they fixed&refunded.

North-89 からの回答
I feel like I’m scammed
I feel like I’m scammed. I’ve returned the shoes for over a year now(!!) and still no payment back. No answer to my mails whatsoever.

North-89 からの回答
Dont order at this Page
Dont order at this Page, its a scam. Bad custiomer service, weeks of waiting , no refund. I will take a lawyer to get my moeny back

North-89 からの回答
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