Ordered a coat, came wrong colour. Ordered another paying with their store credit and it was flimsy, not lined and unwearable. They won't do anything about it because it was paid for by their store c... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Ordered a coat, came wrong colour. Ordered another paying with their store credit and it was flimsy, not lined and unwearable. They won't do anything about it because it was paid for by their store c... もっと見る
企業が回答しました
Very poor quality and extremely poor customer service. They seem friendly on the sale but completely ignore when contacting for faults and return. The photos showing items do not match what is sent ou... もっと見る
企業が回答しました
Awful returns policy , almost non existent. It took 5 emails to get a return address from them. Also the uk return address on the packaging is not in use so very misleading for customers. They are... もっと見る
企業が回答しました
I love my cosy, orange jumper. It's perfect for autumn/ winter and sets off my hoody- cardigan beautifully. I had to wait 3 weeks, but realised that the company is based in The Netherlands! Maybe Nor... もっと見る
企業が回答しました
ネガティブなレビューの 100%に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered a coat, came wrong colour. Ordered another paying with their store credit and it was flimsy, not lined and unwearable. They won't do anything about it because it was paid for by their store credit. I stuck with 2 coats, one a colour I don't like and didn't order and an unwearable flimsy, cheap coat. Do not buy from this company

Northstylefashion からの回答
Not good!! The coat came the wrong size , it had the right size on the tag but a different sizing stitched so looks like it’s from China.. VERY very poorly made. I have quite litteraly chucked the coat away. It’s not worth the hassle sending it back as you have to pay for charges. Will not be buying from this website again and I do not recommend.

Northstylefashion からの回答
Very poor quality and extremely poor customer service. They seem friendly on the sale but completely ignore when contacting for faults and return. The photos showing items do not match what is sent out. Please don’t waste your money shopping at North Style Fashion.

Northstylefashion からの回答
Do not buy from this company!
I bought a swimsuit in October, it took about 2 weeks to arrive. It was poor quality and fit so I tried to return it. They were reluctant and offered me a 10% refund if I kept it. I said no as it was no use to me. On the website it showed a registered address in the Netherlands and it stated clearly ‘Hassle free returns within 30 days’.
I knew I would have to pay return postage but thought that was ok to Europe. After many emails I was told I would have to post the swimsuit back to China. I didn’t accept this option. I told them that they were misleading their customers.
If their website had said you would have to return items to China I would never have purchased the item.
I then asked my credit card company for a chargeback (as it as under £100) saying it was a breach of contract as they mislead the customers.
The credit card company refunded me while they investigated which took about 6 weeks. Then then agreed the claim so I felt vindicated.
I am donating the swimsuit to a local charity shop.

Northstylefashion からの回答
It wasn't made clear that my order was coming from China, so delivery took weeks. When I tried to return the product I was told I would have to pay for the postage and that the return may be delayed at Customs or even get lost. I opted to accept their offer of keeping my original order but accept a credit towards ordering something else. I chose a cardigan, and paid more money as it was more expensive than the cost of my original order. It was the only thing I liked. It was too big, I requested a refund and was told since a credit was involved I can't return it. So now I have a coat and a cardigan I can't use and I can't get a refund for either. I don't buy from a company if I know their products are coming from China as this has happened more than once. Their refund policies are terrible.

Northstylefashion からの回答
My order number is 2315 and my name is Habiba Kamal
The company did not state that returns would be sent to China at your own expense. They are also aware that delays occur at customs. In spite of that, I am not getting a 100% refund, and have only been offered a 30% refund on my card. I want a 100% card refund and I don’t want to be forced to receive a store card refund requiring me to get items I don’t want.
Misleading and poor

Northstylefashion からの回答
Poor quality and fit for what looked like a winter jacket,thin and not fitted. Ended up seeing the same coat on Aliexpress for £18 and I stupidly paid £50 on this site not realising it was coming from China. Gutted.

Northstylefashion からの回答
Awful returns policy , almost non existent. It took 5 emails to get a return address from them. Also the uk return address on the packaging is not in use so very misleading for customers. They are making it as difficult as. Possible to return and say items could get blocked at customs. Not only that the product itself is extremely poor quality,

Northstylefashion からの回答
Dress is gorgeous, just what I was looking for! I normally wear a size 14 but checked the sizes using the guide and went for the 12, and it fits perfectly. Delivery took a couple of weeks but not surprising as it is December. Overall very happy, thank you!

Northstylefashion からの回答
Really not happy with my order. I ordered a £89.00 coat and the quality of it is worth less than £10 so disappointed it’s not as described on the website at all. I should have done my research an looked up this company before buying. Never again, they won’t give me a refund unless I pay the return fees to china, which when ordering it doesn’t say this on website the returns would need to be sent there I thought was a UK brand. They will only max 20% or credit for another item, why would I want another item when looks such bad quality for the money. I just want my money back an to return it for free when it’s there issue not mine for the way they have shown it on website. So disappointed as this was a Christmas present.

Northstylefashion からの回答
I ordered a leather item on the 24th nov. I have only received my order and the item is polyester/pu and smell of fish. Customer services won’t offer a refund without carriage charges deducted (to china)approx £25!
What a fraudulent/terrible business

Northstylefashion からの回答
First time purchasing in Northstyle and their collections were good. I am able to choose a dress that will be used for a wedding and when it arrives it really looks good on me. I would really recommend this store.

Northstylefashion からの回答
My Daughter loves the pants that I bought for her. It fits well and is beautiful. I will surely order again.

Northstylefashion からの回答
I am so happy with my purchase! I am eyeing on different pieces already! Thank you for the swift process and shipment.

Northstylefashion からの回答
This store is by far the most accomodating. I have encountered a lot of stores where I receive very delay reply. But in here, I receive timely update on my inquiries which I am very happy about. I will buy again for Christmas since the quality is great! I love the dress i bought here. Lovely! :)

Northstylefashion からの回答
I ordered winter jacket for £49. On the pictures it was looking amazing ! When i received ... omg what a terrible quality , disgusting cheap material, fur on the hood supposed to be massive but on this jacket was looking very sad not even 1/10 of the jacket on the website.
I asked to return it straight ! They were pushing me to take pictures and send to them even i was not keen to do it !
In the end they offer me 3 shitty options:
1st 20% refund....
2nd shop credit to spend in their shop again but i need to pay for delivery
3rd return to China ! Cost via Royal mail is £25 ! Plus lady was scaring me that if parcel will stop on the border or any custom clearance they will be not bothered...
Im so frustrated as the website location is in Belgium and wherhouse is located in London ! I do not understand why i cannot send this terrible jacket back to London or Belgium on my cost !??
Im awaiting Citizen Advice as this is scam !!!!!!!

Northstylefashion からの回答
My wife ordered a dress and the poor quality you can see past if you could refund the damn thing.
Company seems to be based in Netherlands, arrived with a London return address on it and when requested a refund informed it is to be shipped to china! Not only that but also told it is likely to get stuck in customs meaning we won't get a refund at all.
They pushed us to accepting store credit starting with 10% then 20% which we have not done.
This is breaking UK trading law and I will be seeking legal action out of principle.
Avoid at all costs this is a scam.

Northstylefashion からの回答
★☆☆☆☆ Extremely disappointing experience
I ordered a dress from this store and when it arrived, the sizing was completely off. When I contacted customer service to request a refund, they repeatedly pushed me to accept store credit or keep the item for a small partial refund instead of allowing a proper return.
Despite it being an online purchase, they made it unnecessarily difficult to exercise my right to a refund. Every response felt like they were trying to pressure me into keeping the item rather than resolving the issue properly. They also warned me about return complications instead of simply providing a clear return address and process.
This whole experience has left me feeling uncomfortable and mistrustful. I would not order from them again, and I would advise others to be cautious. Customer service should support customers—not make them jump through hoops to resolve a straightforward return.

Northstylefashion からの回答
This company is completely unreliable and won't help me with a refund. I have threatened to report them to the Trading Standards. They are asking me to take a credit voucher for the website, and upon declining, they have said I need to return the item to China despite their company being registered in the Netherlands. They don't even have a way / method of returning the item so I am now a bit stuck.

Northstylefashion からの回答
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。