Adam at NWTC has been brilliant throughout. He handled everything professionally, listened to my concerns and made sure everything was perfect with the car before handing it over. He really put my min... ãã£ãšèŠã
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We visited on Friday wasnt sure off the car we chose so returned Saturday and was meet by Ian .Ian was fantastic right from the beginning made purchasing the car we wanted worry free. No thing was to... ãã£ãšèŠã
Went to help out 18 yr old son get his 1st car and we was helped by Trevor who was fantastic the whole way through, made the whole experience easy and simple explained everything easily would 100% rec... ãã£ãšèŠã
Ian has been amazing, very helpful and patient as I put a deposit down 3 or 4 weeks before actually picking the car up as I was waiting for a payout. Answered all our questions and never felt forced i... ãã£ãšèŠã
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Ian helped us sort exchanging our oldâŠ
Ian helped us sort exchanging our old car and searching for a new one. Reserved a new car and looking guests to test driving. We are returning customers and glad we came back. Thanks Ian
Nathan had the car prepared over theâŠ
Nathan had the car prepared over the course of 7 days. All concerns resolved. Very efficient and straight forward process
Great experience
Great experience, fast and quick buy at a reasonable price. Couldnât recommend Haider enough
Nathan was amazing
Nathan was amazing. Very knowledgeable and helped ensure me I was making the right decision. He made things very simple. Very happy with my experience.
A good experience.
Great selection of vehicles and the staff couldn't help enough. every question I had got answered, had a test drive and all the paperwork was explained thoroughly.
I was wanting a car as soon as possibleâŠ
I was wanting a car as soon as possible due to expecting a baby , we found one online so contacted the place we dealt with by Wayne who I cannot thank enough he has gone above and beyond for us making sure the car was fully ready for coming to us , we got the car delivered to us too it was delivered to us within about 5 days and the car was perfect , Wayne you are incredible at what you do so thank youâve very much x
Really helpful.
Jake was extremely helpful from the point of coming to see the vehicle I was interested in to me coming to collect it. Could not recommend NWTC enough!
Great dealership
Great dealership - cannot recommend enough. Amazing prices and great selection, if you can ask for Nathan to help you make sure you do, great at making me feel confident with my purchase and heâs great crack too! Thanks Nathan!
Nathan made the experience of buying aâŠ
Nathan made the experience of buying a car stress free and easy and I would recommend anyone to visit and chat to the guys. I would definitely visit again the next time and recommend to any one. 5 stars from me.
Ian and haider nothing was too muchâŠ
Ian and haider nothing was too much trouble really smooth process definitely recommend
Had a good experience with this business
Had a good experience with this business, everything went smoothly. Car was purchased with the help of Haider.
Bought a Fiesta from Nathan
Bought a Fiesta from Nathan. Very pleased with the service. Extremely helpful throughout the entire process with no pressure applied for a sale.
Couldnât recommend more
As a single mum buying a new car, I was nervous about the process. I was worried about pushy salesmanship, being ripped off, or feelings pressured, and it was the complete opposite. From start to finish Wayne at the Preston centre made it completely stress free. He was kind and honest, no pressure no nonsense and just someone who wanted to get you in the right car.
When I collected the car and noticed a chip in the windscreen upon returning home, I thought as I hadnât noticed it I would have to deal with it myself but Wayne immediately stepped in and arranged for a technician to come and fix it. He has gone above and beyond even after driving away.
Thank you so much, I am over the moon with my new Mini!
My daughter was looking to buy a carâŠ
My daughter was looking to buy a car from hear but was surprised by her grandma with car so no longer required the car . Was proving very difficult to get deposit back until the lovely help of Ian he was amazing help and after his help received payment straight away credit to him .
Thanks Ian :)
Poor Aftersales - Additional Costs Incurred
The sales process was fine but the aftercare was disappointing. The car was supplied with no AdBlue and so fault lights came on the day after purchase. There was also a fault with the front linkage and brakes that we raised with them but no response, so we had to pay for that to get sorted and other advisories sorted. We asked for this to be refunded but got no response until we chased, and then they refused to pay for this, despite it being clear they were there at the point of sale.
We were also asked to leave a 5 star review as the sales person would get £5 for every review.
Extremely Disappointing Experience
Extremely Disappointing Experience â Would Not Recommend
I strongly advise potential customers to think very carefully before purchasing a vehicle from this company.
The vehicle I purchased broke down on the very same day I took possession of it. This was completely unacceptable and caused significant inconvenience, stress, and disruption. As a result of the vehicle's condition, I had to return it.
Despite returning the vehicle, I am still struggling to recover my deposit. I have made repeated attempts to contact the company by telephone and email, but the level of communication and customer service has been extremely disappointing. Responses are either delayed, unclear, or not provided at all, and I have been left having to repeatedly chase the matter myself.
When purchasing a vehicle, customers should be able to expect a reliable vehicle and professional after-sales support. Unfortunately, my experience has been the complete opposite.
The way this matter has been handled has seriously damaged my confidence in the company. I would not recommend this company to anyone considering purchasing a vehicle from them.
I hope the company takes this feedback seriously and improves both the quality of the vehicles being sold and, most importantly, the way customers are treated when problems arise.
Great service from Nathan
Great service from Nathan! Made the process simple and straightforward!
Ian was fantastic 100%
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