Norwegianairlines レビュー 

I have booked three Norwegian airlines flights via Experian and now need to add luggage. Norwegian says I must do this through Experian; Experian have tried but cannot help. Norwegian won't assist because I didn't book directly with them and cut you off if you say otherwise.

I'm currently 31st in the queue trying to speak to someone — having to claim I booked directly just to reach a human being. This is a terrible customer experience and I haven’t even flown yet.

Sort this out — this is not acceptable.

Undermålig bagagehantering på Arlanda!
Ca 60minuters väntetid
Bedrövligt!

Flight D83646 from CPH to NCE on 31 May was one of the worst travel experiences I've ever had.

The ground staff at the gate were incredibly rude and dismissive. The flight was delayed nearly an hour, and we were left sitting in a sweltering hot cabin with no explanation or assistance.

We were told we could move to the back of the plane to settle our crying baby and were instructed to bring all our cabin luggage with us — only to find out the seats had already been given to another family. We were reseated wherever possible and then scolded by the crew for not having moved all our belongings earlier, even though I had been pressured to carry bags to the rear while the aircraft was already taxiing — something I believe is completely unsafe.

The ordeal ended in a heated argument with a staff member who pushed us off the plane, terrifying our 10-month-old son.

I will never fly with this airline again and will make sure my friends and family know how disgracefully we were treated.

Aiming at providing a customer experience somewhat below Ryan Air is quite ambitious, but Norwegian succeeds. A €20 ‘upgraded meal’ is on par with a respectable airline’s free offering, but without the beverage. You have to buy water separately. Astonishing.

They steal from their customers!!!
De opkrævede betaling for baggage som allerede var betalt og nu bliver jeg ignoreret. Har forsøgt kontakt adskillige gange, men uden held!

Jeg vil tilkøbe bagage.
Det koster 199kr pr vej.
Bliver opkrævet 766 kr.
Kontakter support center, som fortæller mig, at der er en teknisk fejl.
Jeg skal betale overprisen og så bede om refundering.
Besværligt og usikkert!
En teknisk fejl skal naturligvis repareres af selskabet, eller man må på anden vis holde kunden skadesløs.
Virkelig dårlig behandling.
Og det tager 20 minutter at komme igennem til supportcenter!
Ringe

I am never again attempting to book with Norwegian airlines!
I booked a return flight to Copenhagen. They changed the time of my inbound flight bringing it seven hours earlier. They then some weeks later changed the time of my outgoing flight delaying it by 2 hours. As I was only going for a weekend this pretty much ruined my plans.
I was told there were no other flight options.
I requested a refund and had to deal with it through the booking agent- My Trip.
I was informed that I had to cancel my flights in order to request a refund but I could not do this through the website and was stuck in a loop with Norwegian airlines customer services just telling me the same information which didn’t work.
I was then told I had never booked a return flight and they only had details of a one way flight on their system despite me showing them proof of both flights!
I’m absolutely furious as this has proven to be an unbearably frustrating and time intensive experience with absolutely no result! I’m still deep in negotiations.
I’ve been ended up having to book a seperate set of flights through SAS which are £100 more expensive as I’ve had to book them quite last minute due to Norwegians complete incompetence and awful customer service.
Don’t bother booking with them and go straight to a better provider!

Website is very non user friendly. I accidentally cancelled my flights and they would reinstate the flights or refund me the money

I really should have checked the reviews before I booked with this airline. I used to travel with Norwegian to Norway for work years ago and they were a reputable organisation. Now they're the worst type of budget airline. When things go wrong they offer no support at all.

My flight was cancelled in December. . . it was due to fog, so not the airlines fault. I received an SMS as I arrived at the airport advising me that the plane was cancelled. The SMS also said that the airline had been unable to organise alternative accommodation so I should book my own. We were told the same thing by the representative at the check in desks. They also said that someone would be in touch. We booked a hotel at the airport . . we didn't book anything expensive, just booked one of the cheapest hotels that we could find at the airport.

The next morning we hadn't heard from the airline so we went back to the terminal. There where no representatives from Norwegian airlines available (despite all the flights being cancelled the previous day). The app wasn't working properly so we called the help desk a number of times. However the line was so busy that we just kept getting a message saying that they weren't taking any more calls. In the end we had no alternative but to cancel our flight as we were flying to Stavanger and there are only 2 flights a week. The next available flight would have arrived in Stavanger after our return flight home.

Norwegian are refusing to pay for the hotel, because we should have apparently contacted them to rebook on an alternative flight . . . despite being told 3 times to book a hotel and the airline not having any viable way for us to get in touch with them.

Now I have to go through the hassle of raising a dispute with the CAA. Not only did I lose out on my holiday but I've wasted so much time trying to get the money back. What an absolute waste of space this company is.

De skylder mig penge her 6 mdr efter!!!!!!!!! 🤬😡🤬😡🤬😡🤬😡

Jeg skulle købe nogle høretelefoner på flyet, da jeg havde glemt mine andre. Men den pris de blev slået ind til var 150 kr dyrere end det der stod i kataloget. De kunne ikke andre prisen på automaten, men jeg kunne skrive til dem og få mine penge retur når jeg kom hjem.

Har skrevet en mail og gen sendt den 3 gange, men stadig intet hørt! Simpelthen for dårligt!! For nogle er 150 kr meget og for mig er det os princippet i virkelig dårlig service!!! I burde skamme jer!!

Undgå Norwegian. De svindler med kompensationen for aflyst fly, som passagerer har ret til efter EU-lov.
På alle måder et elendigt flyselskab.
0-stjerner.

Jeg har været i dubai med Norwegian med 3 nye kufferter da vi landene var det ene hjul i stykker.
Jeg kigger på hjemmesiden og ser at man skal skrive det der inden 4-7 dage. jeg bruger meget tid på min ferie men det lykkes aldrig for billederne er i et forkert format som er taget med en iphone, jeg prøver på ipad macbook det virker ikke. jeg skriver en mail men svaret er det skal gøres online. jeg går til norwegian i københavns lufthavn og hun siger det skal være online . nu er jeg kommet hjem og brugt så meget til tid på et skide hjul. jeg ringer til norwegian og de siger at de nogle udfordringer med det format apple bruger, så siger den kloge mand jeg skal lave mit format om på mine billeder på min iphone. jeg spørger efter en email han siger at man ikke har nogen email.Det er løgn for så er det det eneste firma i verden som ikke har en email.Hvad sker der her jeg kunne have købt 3 stk nye kufferter med alt den tid jeg har brugt på det her. I kan skrive til mig her så dette kan blive løst

Update: decided to use Wideroe instead.

Website is unfit for purpose.
Will not let me put in any date in future for passport expiry.....!!!

Useless......just useless....!!

Not sure I want to fly with them now....

The ground staff is completely untrained and unprofessional. They can destroy your trip experience. Avoid at any cost. They don’t know how to check visas or talk to customers. They ask for UK BRP in 2025, when the UK govt has moved to eVISA. I showed the staff my eVISA document but they still didn’t know how to check. It wasted my 30 mins at the check in desk. The staff was using racist language - that “we don’t want them to send you back’’. Instead of politely and patiently asking for documents. The lady had to call her supervisor many times at the Oslo airport. The lady wasn’t even Norwegian. She was definitely from another country. They were simply avoiding work and it was her ignorance that led to the worst experience. Never flying Norwegian airlines again. Please train your staff.

It's been a long time since I thought to check the reviews of an airline before buying so I didn't think to review Norwegian Air Shuttle's rep. I'm going to say that at this point, they aren't the best in terms of customer service or app management. I don't know how the flight will go. I purchased my flight through expedia instead of directly with them. Now I can't buy a seat or extra luggage like you can through the app with Vueling or Ryan Air. I have to go to the counter at the airport and buy there. Norwegian says your travel agent can buy the seats or the extra luggage options but Expedia says they can't. It's insane. Norwegian Customer Service says it doesn't have the system to buy the seats or luggage options. Call your travel agent. Expedia says call Norwegian. And round and round it goes. Ridiculous.

Ualmindelig dårlig service ved check in i København. Arrogant og dovent personale. Trods slet ingen kø og vi kom tre, var der 5 personer uden der var nogen form for konduite eller hjælp. Tværtimod. Dårlig skiltning førte til irettesættelse om retninger ind i det helt tomme check in område. Ingen beklagelse eller undskyldning. Har nu set, at det faktisk er standarden her på Trust pilot for Norwegian Air. Langt de fleste scorer 1 stjerne. Det er da vist meget usædvanligt, at et firma ligger så lavt. Vil fremover undgå at bruge Norwegian. Det giver meget ofte problemer.

Copenhagen Airport - I went to drop my bags for check-in 5 minutes late on February 16th for my flight from Copenhagen to Barcelona around Midday. Bald Norwegian staff, mid 30s, at the check-in counter offers 0 help, says:

1) Don't bother trying to catch your flight, you won't make it (I did, albeit rushed) - what kind of discouragement is this?

2) Offers no idea of a solution, says there's no baggage storage in Copenhagen Airport (false, as his kind colleague at the service desk pointed me towards some).

3) Condescendingly tells me I should have been there 2 hours before my flight to check-in bags (why does check-in close 45 mins before then???).

This is arguably the worst service I have received by Norwegian - completely this one guy who was unfit for his job and unwilling to do his job - to assist passengers in need.

You would imagine I am not the first customer to be in this situation so the fact that he offered no help and in fact told me wrong information, when I was in a very stressful situation with very little time to act, is ridiculous.

I had an extremely disappointing experience with Norwegian Air at Copenhagen Airport Terminal 2 on February 6, 2025, between 9:30 AM and 11:00 AM.

When checking in for my flight (D83514, Copenhagen 12:20 – London Gatwick 13:25, Booking Ref: LHVQTM), I was told that my name on the ticket did not match my passport. My passport contains both my given and English names, which are legally valid, and I have traveled internationally multiple times without issue. Despite this, the supervisor at the customer service desk—a woman wearing a hijab—refused to assist me properly and dismissed my concerns outright.

Instead of helping, she insisted I call Norwegian customer service myself while standing at the counter, claiming she had no access to modify my booking. Her only "solution" was to suggest that I forfeit my ticket and buy a new one. When I tried to reason with her, she spoke in a condescending and dismissive tone and eventually said, "Are you done?" before telling me to leave.

This was one of the worst customer service experiences I’ve ever had. The behavior was not only rude and unprofessional but also discriminatory, as I strongly believe my treatment was influenced by my Asian ethnicity. Norwegian Air must do better in training their staff to provide fair and professional service to all passengers.

I have already filed a formal complaint and expect a proper response and investigation from Norwegian Air. Travelers should be aware of how this airline treats its customers.

They broke my passport at the gate.

I was flying to the UK for work (1 day trip). I passed the first passport control with ease (which confirms my passport was valid). The operator at the gate passed my passport on the “sliding” machine and he literally ripped my passport! He blame me saying it was my fault not checking, but it was clearly his fault, as I already passed the first check and the passport was intact! Zero customer service and no admission of fault.

Never experienced such ignorant service. This disrupted my work trip and I will try to never fly Norwegian again.

8 timmar försenad. Ingen mat, ingen skådestånd, ingen kompensation. Sämsta kundservice och nonchalanta. Bättre service för man på RYANAIR. OBS VÄLDKGT VIKTIGT INFO!. OM DU SKA TILL BARCELONA BOKA MED SAS,VUELING ELLER RYANAIR. deras 737-800 flygplan är i väldigt dåligt skick och kan en del om aeronautic, kan mycket om flygplaner.