Norwegianairlines レビュー 

We’ve been trying to book luggage for our flights, but Norwegian Airways insists it must be done through Trip, while Trip claims it has to be handled by the airline. After spending hours on the phone with both companies, we’re still stuck in limbo, with no resolution. Tripp even promised a follow-up call within the hour, but they’ve completely ghosted us. A truly frustrating experience—safe to say we won’t be booking with them again.

Multiple Cancellations & No Support
I had an absolutely appalling experience with Norwegian Airlines during my trip from London-Gatwick to Stockholm-Arlanda on 27–28 December 2024. My travel plans were completely disrupted due to multiple last-minute cancellations, and the airline failed to provide any assistance or compensation, despite clear obligations under EU Regulation 261/2004.
Here’s what happened:
• Original Flight (D84456) – 27 Dec, 1 PM: Cancelled.
• Rebooked Flight (DY1309) – 27 Dec, 5:40 PM: Cancelled.
• Rebooked Flight (DY804) – 28 Dec, 7:30 AM: Cancelled.
• Final Flight (D88568) – 28 Dec, 7:55 PM: Completed, but nearly two days late.
I was stranded without any food, drinks, accommodation, or transport, even though Norwegian Airlines’ own policies state that these should be provided in such cases. I had to cover all my own costs, including:
• Accommodation (£99) at Lingfield Hotel.
• Food & drinks (£30.12) while waiting.
• Total additional expenses: £129.12.
I also lost two working days, costing me £190 in lost income, bringing my total claim to £749.12 (£430 flight compensation, £129.12 expenses, £190 lost income).
Despite submitting a formal compensation request with all required documentation, Norwegian Airlines has not provided any reimbursement or even a meaningful response. Their treatment of stranded passengers is completely unacceptable, and I would strongly warn others to avoid flying with them.
If Norwegian Airlines compensates me fairly, I will update this review accordingly. Until then, I cannot recommend this airline to anyone looking for a reliable travel experience.

Funny enough.
I fly with them all the time now. Norwegian 🇳🇴 airways has changed and are pretty good.
So I’m changing the review to 3 stars 🌟 🌟 🌟

Rude miserable check in staff. Charged us for baggage even though we had already paid for it. Would not help or refund. Would never fly with them again

Our flight was cancelled, very poor communication from the staff who all seemed totally uninterested in helping us, made it feel like it was our fault somehow, had to stay an extra night in Copenhagen and miss important meetings, have tried to get compensation for the hotel but they make it virtually impossible.

Why do companies do this? Do they not understand that if they provide a horrible user experience that people won't fly with them again? It's pretty basic stuff.

Une etoile car il n' y a pas 0 etoiles. Cette société est incroyable. Elle perd nos bagages pour deux personnes pendant une semaine et notre indemnité est d'un peu plus de 300 euros alors que nos dépenses par personne sont de 600 euros pour deux....Ridicule...
De plus sur la ligne Fort Lauderdale - Paris, la société a fait faillite et nous avons été contraints d'utiliser nos miles pour voyager en Europe...Cette société a une majorité de 1 étoile en ce qui concerne les avis....Quelle honte!!!...Qu'ils fassent faillite définitivement!!

Bad Service in the airplane and around. Hand luggage cost extra. Absolutely joke.
Additionally more than 1h delay.

Flying Helsinki to LGW. Only available ticket involved stop over in Oslo. Arrived Oslo fine, flight Oslo to LGW delayed. Eventually borded to be told, once boarding was complete, that flight cancelled due to fog at LGW. Not their fault. However, zero ground staff on hand to assist stranded travellers. Parents with small children to the elderly all left milling around trying to find out what to do. Luggage took +2 hours to be offloaded. Got SMS from Norwegian saying we were on a flight to Bergen which departed while we were still awaiting our luggage from the cancelled flight. Then we were supposed to stay in Bergen for TWO nights before flying to LGW via Copenhagen. Ridiculous. We are on a 3 week holiday from S Africa, with friends and family to visit with train journeys and hotels booked. We are also in our 70s and this proposed itinerary would have been a threat to our physical and mental wellbeing. I booked us a hotel at Oslo Airport and a flight to LHR the next morning. Am now claiming from Norwegian. Probably no chance, from what I read about them. The worst customer care I have encountered from an airline in 68 years of air travel.

multiple people in our party on separate bookings put on standby due to overbooking, which apparently Norwegian are famous for in the industry according to the hotel. flight back was then cancelled with a 3 day delay to the next one, on a fairly major route. Also didn’t correctly book my baggage so had to argue it at every stage to be allowed to use it.

Forfærdelig service, vores kuffert forsvandt på en rejse mellem Aalborg og København, og INGEN kunne fortælle os, hvor den var! Deres kundeservice lagde bare på, da vi bad om at få af vide, hvornår vi ville få vores kuffert!!!

One of the worst airline customer services in Europe
I would have given a zero stars if possible. I missed my flight and I had to book a new flight since my one was non-refundable. That was not a problem since I knew they were not refundable. However, I was trying to claim it back from my insurance company and I am not being able to do so since Norwegian Arline refuses to provide a proof of no refund (which is quite standard for insurance claim). They just direct me back to the receipt which is not accepted by my insurance provider.
I tried to call the airliner 3 times and every time is a 30 minutes wait and each time the agent hung up on me.
Terrible experience and I hope not to travel with them anymore.

Disgraceful and unsympathetic company. A very close family member passed away 2 days before I was due to fly, and Norwegian airlines would not refund the fare. No compassion just a straight No! Stay away

Dårlig service

Norwegian mistede vores bagage fordi vi ikke nåede vores fly pga. voldsomme lang kø ved paskontrollen og en MEGET emsig (læs; kiggede passene igennem på alle sider og brugte lup) paskontrollør. Vi køber nye billetter til os alle 4; vores børn er med, og skal flyve men Norwegian har mistet bagagen. De tror ikke den er læsset af og Lotus anbefaler os at tage med for de er nok i London. Ingen kufferter, så derfor sendes de med kl. 18 fra Kastrup (ringer Lotus og siger). Det vil blive fragtet til hotellet.
Dagen efter har vi intet hørt og ringer rundt til kundeservice, lufthavnen, danske Lotus fra kbh Norwegian og sjovt nok er der ingen hjælp længere. Vi må købe noget nyt er svaret og gemme bonerne. De andre svar vi får er: send en mail. Vi har købt en forholdsvis dyr rejse til London med vores børn. Vi har det tøj vi står i. Vores datter har ikke ordentligt fodtøj (til at spadsere London rundt i regnvejr). Vi prøver i 3! Timer at finde et sted at kunne købe bl.a. Undertøj og et par ordentlige sko men finder intet.

Vi beslutter at række ud til Norwegian igen men de er så ligeglade og Lotus der var SÅ flink i Lastrup er pludselig blevet arrogant og ligeglad; hun har andre vigtige ting at tage sig af.

Vi ender med at dele os op og min mand tager afsted fra ferien for at hente vores bagage som efter MANGE samtaler og efterhånden opbrugt tålmodighed får dem udleveret.

Vi har to børn der har lidt mentalt knæk de sidste to dage og den arrogance og mest af alt ligegyldighed vi har mødt fra Norwegian er rystende!

Jeg vil ALDRIG anbefale dette selskab til andre men vi skulle have tjekket trustpilot først kan jeg jo desværre konstatere!

In general they're doing as expected. I've been flying AAL-CPH-AAL more than twenty times the last year, with only two cancelled flights. I think that's acceptable?
I've written them about the same problem three times without any answer (the first one in Danish). Because I didn't get any respond from the first inquiry I started documenting every inquiry to make sure that I did things right. I would expect them to provide me with an answer within 18 days of the inquiry in English?

We flew out of Gatwick on Friday to Norway. Upon our arrival, our luggage did not come through. We were told it is still at Gatwick. It’s now Sunday, -6 degrees and our luggage is STILL at Gatwick. Nobody is helping us, when we call we are repeatedly told there is nothing the Norwegian team can do, yet they won’t give us a number for the London team.

Before we flew on Friday, we were delayed over 2 hours on the runway whilst they were checking all our luggage was on the flight. They clearly knew there was a problem yet flew us over despite our luggage not being on the plane.

They’re not doing anything to find our luggage and clearly just don’t care. This has completely ruined our trip.

This is the worst rip off of an airline. The staff at the boarding gate are absolutely rude and insensitive. Even after purchasing luggage we had a hand bag and should have been the duty of the check in staff to let us know that the category booked didn’t have a carry bag on it and could have been checked in as we bought check in baggage and could have gone in as checked baggage. The world will be a better place without some creeps in it. Do not use and support this airline!

I used to love Norwegian airlines. But then I received a “refund” from them for a flight I couldn’t take in the form of cash points (they wouldn’t refund my money). These were supposed to be used a later time. I was unable to rebook my flight a few months later because Norwegian stopped flights outside of certain European cities. Now that I want to take a flight inside Europe, I found that my points expired. This is just unfair for consumers. Very disappointed. This airline is not trust worthy.

En mänsklig rättighet - dricksvatten. En gång Norwegian aldrig mer Norwegian.
Aten 28 grader C Stockholm -1 grad.
Extremt trångt på flyget, flygvärdinnans omfång i den väldigt smala mittgången gjorde att hon slog i min axel VARJE gång hon passerade. 3,5 timmars flygning utan ett glas vatten. Blir man törstig är enda alternativet som erbjuds att köpa en vattenflaska för 35 kr då man enligt pursern endast har vatten till försäljning och inte kan erbjuda ett vanligt glas vatten.

I EU har t.o.m. kreatur som transporteras rätt till fritt dricksvatten men inte på Norwegian! Så oerhört dåligt! Jag satt långt fram i planet, rad 2, och hade betalat en bra slant för min resa inkl. extra för att sitta ut mot gång och bli puttad av flygvärdinnan. Aldrig mer Norwegian.

Køber i marts 2024 en retur flyvning til Tenerife her midt oktober. Tilkøber valg af fast track, sæder og forreste række sæder med mere benplads så familien kan sidde samlet og jeg med 3 rygoperationer bedre kan klare turen.
Da vi skal boarde flyet og kommer ind har Norwegian solgt vores sæder til en institution og vi bliver spredt over hele flyet langt fra hinanden. Jeg selv havner krøllet sammen bagerst i flyet ud mod vinduet med absolut ingen benplads, hvilket i sagens natur gjorde turen meget udfordret for en dårlig ryg med det resultat at flere af dagene på ferien er ødelagt heraf.
Havde Norwegian varslet eller meddelt os dette så vi havde kunnet reagere - NEJ. Eneste svar fra personalet på flyet var kontakt kundeservice.
En meget dårlig oplevelse på en tur som hele familien havde glædet sig til længe. Kan på ingen måde anbefale Norwegian.

Please beware when using norwegians car hire company cartrawler!! DO NOT USE, YOU WILL GET SCAMMED!!! Just see all other reviews they have.

Norwegian stole my money

Norwegian refused to give me a refund or a reasonable solution for my awarded cashpoints, then they expired the cashpoints before I could use them. These people are thieves, I suggest you use other airlines. Rosalia in customer services was the exact person who refused to honour our agreement. I have lost £450 with these thieves.