I love my Notes Coffee but my Customer Experience has been poor. After being sent the wrong coffee due to a website, technical issue, I then emailed to sort. This was acknowledged within a couple o... もっと見る
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Love the signature espresso. Can’t recommend enough. Works well as pre ground espresso in a basic DeLonghi espresso machine. Delivery is prompt and packaging great. I have found some of the sp... もっと見る
St John’s Wood branch was poor, toilets were in bad condition, the yoghurt and figs looked unappetising and the service was so slow. No establishment should be charging 12.5 percent service charge for... もっと見る
企業が回答しました
As a coffee nob i am as picky as Austrailian cocaine addict. So i am thrilled to say how exquiste Notes roasters wholebeans are. Not too floral as that is over powering. Strong enough and tasty enough... もっと見る
企業が回答しました
企業情報
当該企業による記述
We have been sourcing, roasting and serving single origin speciality coffee since 2010. Building close ties with sustainable farmers, securing exceptional coffees year after year and small-batch roasting, allow the unique terroir and delicate flavours of origin to shine. Our beans are then lovingly roasted in East London, brewed by our talented baristas and finish their journey with you.
連絡先
London, 英国
- hello@notescoffee.shop
- notescoffee.shop
4.0
ほぼ満足
248件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 87％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and efficient service
Haven't tried the coffee yet but it arrived very promptly and well-packaged.
2025年11月3日
Poor value for money
St John’s Wood branch was poor, toilets were in bad condition, the yoghurt and figs looked unappetising and the service was so slow. No establishment should be charging 12.5 percent service charge for service that slow and lacklustre . £30 for toast Avacado figs and yoghurt? Value has dissipated in London and this is fine example of it. Coffee was also flavourless too.
2025年4月17日
自発的なレビュー
Notes Coffee Roasters からの回答
Hello Antonio,
Thank you for taking the time to write to us and letting us know about your experience at one of our stores.
While this account is specifically for our webshop we would like to take this moment to acknowledge your review.
Can we please request writing to us at bookings@notescoffee.com so that we can better deal with your experience?
The Notes Webshop Team
Very quick despatch and delivery
2025年9月29日
Great coffee but had over 20 minute…
Great coffee but had over 20 minute wait for 2 coffees at 230 pm Citypoint cafe. A lot of staff but only 2 making coffee, very slowly...
2025年9月25日
自発的なレビュー
Notes Coffee Roasters からの回答
Hi there Catherine. Thank you for taking the time to let us know of your experience. While our Trustpilot page is specifically for our online business we still want to take a moment to apologise to you for the service you received. Please would you mind getting in touch with us on bookings@notescoffee.com so that we can make this right for you.
Wonderful coffee and quality we drink…
Wonderful coffee and quality we drink in and buy for home Blackwall Beans !
2025年9月2日
Good prices and quick shipping
2025年3月20日
good quality
good quality with nice packing.
I would definitely come back and try other coffee beans next time.
2025年8月1日
Love the signature espresso
Love the signature espresso. Can’t recommend enough. Works well as pre ground espresso in a basic DeLonghi espresso machine.
Delivery is prompt and packaging great.
I have found some of the special editions pre-ground espresso don’t work well in my machine (slightly too much moisture/oils in the bean I suspect). Probably would only get these as whole bean.
2025年6月5日
No order confirmation
No order confirmation - seems to be a theme.
Then when the coffee rocks up it's roasted a month ago which given then price of the coffee is not acceptable especially at this price.
2025年4月25日
自発的なレビュー
Notes Coffee Roasters からの回答
Hi Mike, thank you for taking the time to get in touch with us. We're terribly sorry for such a negative experience. We can see that you have reached out to us directly. Please rest assured that one of our team will be in touch with you shortly so that we can rectify this for you.
Once again we apologise for the inconvenience caused. Allow us to make this right for you. Thank you.
Kilo of Colombian
I ordered a kilo of Colombian decaf. Very happy with the coffee, packaging and delivery. And the nice introductory discount too! Hope Notes comes to Ealing.
2025年3月18日
Setting the Standard for Espresso
Great tasting espresso either in store or when bought online. Perfect grind every time for my E61 machine. Notes is the standard to which I measure all other espresso brands.
2025年3月3日
Great coffee always on time
2025年1月27日
Rubbish ,overpriced tiny portions
Rubbish ,overpriced tiny portions , mushrooms dried up
Don’t waste your money
2025年1月20日
自発的なレビュー
Gift card …
Bought a gift card for 10 coffees which was delivered to me . Fast delivery . Good packaging . Good value for money
2025年1月7日
Ordered 2 x 1 kg bags but only received…
Ordered 2 x 1 kg bags but only received one of the two. Have notified Notes who claim to have re-despatched but it has been two weeks and still not received!
2024年11月29日
Notes Coffee Roasters からの回答
Hi C, thank you for reaching out to us on here. What you've experienced is not satisfactory at all. Please accept our apologies and bear with me while I look through your correspondence with our team.
Lovely coffee, consistent flavour and quality
Lovely coffee, consistent flavour and quality. Slight delay in delivery, but it is Christmas, so forgiven. Very pleased that it was half price in Black Friday deal, so had to order 2 bags, then got free delivery, very satisfied returning customer.
2024年11月27日
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