I love my Notes Coffee but my Customer Experience has been poor. After being sent the wrong coffee due to a website, technical issue, I then emailed to sort. This was acknowledged within a couple o... もっと見る
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レビュアーのコメントを見てみましょう
Love the signature espresso. Can’t recommend enough. Works well as pre ground espresso in a basic DeLonghi espresso machine. Delivery is prompt and packaging great. I have found some of the sp... もっと見る
St John’s Wood branch was poor, toilets were in bad condition, the yoghurt and figs looked unappetising and the service was so slow. No establishment should be charging 12.5 percent service charge for... もっと見る
企業が回答しました
As a coffee nob i am as picky as Austrailian cocaine addict. So i am thrilled to say how exquiste Notes roasters wholebeans are. Not too floral as that is over powering. Strong enough and tasty enough... もっと見る
企業が回答しました
企業情報
当該企業による記述
We have been sourcing, roasting and serving single origin speciality coffee since 2010. Building close ties with sustainable farmers, securing exceptional coffees year after year and small-batch roasting, allow the unique terroir and delicate flavours of origin to shine. Our beans are then lovingly roasted in East London, brewed by our talented baristas and finish their journey with you.
連絡先
London, 英国
- hello@notescoffee.shop
- notescoffee.shop
4.0
ほぼ満足
248件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 87％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My Absolute Favourite
I enjoy it every time! Can definitely say that’s my favourite coffee. ❤️
2022年6月20日
Notes Coffee Roasters からの回答
Amazing! Thank you for taking the time to review us Alina!
Always really helpful
Always really helpful, quick responses and the coffee is always good too.
2022年6月17日
Notes Coffee Roasters からの回答
We're chuffed to get such a lovely review from you Chris. Thank you for taking the time!
Shocking service from staff at King's…
Shocking service from staff at King's Cross branch today. Rude and unhelpful ( apart from 1 member of staff) Yes it was at the end of the day but we didn't know what time it closed. We were just friends meeting for a catch up and having a chat. We were rudely turfed out. Will not recommend or return to this place.
2022年6月12日
自発的なレビュー
Notes Coffee Roasters からの回答
Hello Jean. Firstly we're very sorry to hear you've had such a terrible experience at one of our stores. While this profile is solely for our webshop, please email us at hello@notescoffee.com so that we can put you in touch with the right people and make this right for you. Thank you and apologies again.
Notes Coffee Roasters からの回答
Awesome to hear Francis. Thank you for leaving us review!
Great service as ever
Great service as ever - next day delivery of some of the highest quality beans available.
2022年5月7日
Notes Coffee Roasters からの回答
Yay! Thanks Andrew! Really appreciate you taking the time to review us!
No War: superb coffee and an excellent way to support this cause.
The Ethiopian natural beans, renamed “No War” in aid of Ukraine, is a superb coffee and an excellent, innovative way to help this cause. Huge thanks, Notes. This was my first order from you, but it certainly won’t be my last!
2022年4月19日
Notes Coffee Roasters からの回答
Hi JCL, thank you for leaving us such a lovely review! We're so pleased you enjoyed our coffee and donated to our fundraiser. We were able to raise just over £1500 to go to Disasters Emergency Committee! 🇺🇦
Great coffee great service.
2022年4月16日
Notes Coffee Roasters からの回答
Thank you so much for leaving us a review Ilketra! We really appreciate you taking the time. 🥰
As good as it was in Canary Wharf!
As good as it was in Canary Wharf only at home! How coffee should taste. Thank you Notes
2022年4月1日
Notes Coffee Roasters からの回答
Thank you for taking the time to leave us a review David. We're glad you enjoyed the same experience at home as you do instore.
Notes Coffee Roasters からの回答
What more could we ask for! Another happy customer. Thank you for taking the time to leave us a review Natalie. 🙌
Notes Coffee Roasters からの回答
Thank you Flavia, we're chuffed to bits to receive such a nice review. Thank you for taking the time. 😊
Notes Coffee Roasters からの回答
We're glad you approve Marika. Thank you for taking the time to leave us a review! ✌️
Notes Coffee Roasters からの回答
We're so happy to hear you enjoyed our coffee Bukola. Thank you for taking the time to leave us a review! 🥰
Notes Coffee Roasters からの回答
We're glad we keep getting it right for you Christopher! Thank you for leaving us a review.
Speedy delivery
2022年3月17日
Notes Coffee Roasters からの回答
Thanks for taking the time to leave us a review Susan!
Great Coffee and Delivery
Delivery was fast and exactly when I was told it would be and the coffee is amazing.
2022年3月13日
Notes Coffee Roasters からの回答
Thank you for leaving us a review Kay. It's much appreciated!
Order arrived very quickly
Order arrived very quickly! Not too keen on the Black label coffee, but looking forward to trying the others, especially the Blackwell Estate, which I think is what my local Flat Cap Coffee, serves
2022年3月1日
Notes Coffee Roasters からの回答
Hi Ki, thank you so much for leaving such a great review for us! Sorry to hear that Black Label didn't hit the mark but we're sure you'll enjoy Blackwall Estate! Have a good one!
Notes Coffee is superb
Notes Coffee is superb, prompt service, quality packaging and this coffee is incredible. Highly recommended!
2022年2月15日
Notes Coffee Roasters からの回答
You've made our day Tobias. Thank you for taking the time to leave us such a great review. ❤️
Notes Coffee Roasters からの回答
Thank you for taking the time to leave us a review Ethan! We're so happy to hear you are enjoying our coffee! ☺️
Maybe it was just me
Maybe it was just me. However, I could not find how many pods there were per box on the website
2022年1月27日
Notes Coffee Roasters からの回答
Hi DD, thank you so much for taking the time to leave us a review. And thank you again for bringing this to our attention. We do mention the contents in the 'Product Weight' section but we also realise that that's probably not enough. We will make the necessary changes and make it clearer. Have a lovely day!
Arrived quickly and well packaged but…
Arrived quickly and well packaged but found Basikian coffee rather weak.
2022年1月26日
Notes Coffee Roasters からの回答
Hi Alison, thank you for taking the time to leave us a review. We're sorry to hear you didn't enjoy your coffee. We're not sure which one of our coffees you're referring to (we think autocorrect is the culprit). Please get in touch with us at hello@notescoffee.shop to let us know more so that we can better understand what went wrong! Cheers!
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