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4.1
17件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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After spending time researching, and taking into consideration who this product will be for.
This one came out on top for my 93 year-old Mom . The assurance of having this product available and close to me when it is breakfast lunch and dinner for my mom.. just will take a huge load off. If you’re looking for a product, I suggest this exact one..
I can’t say enough good things about the Novacare group. I received my device, tested it and watched the video on how to use the tube if the person is unconscious. Hopefully I will not need to use it, but I know it’s there if needed. My spouse choked in a restaurant years ago and the gentleman at the table next to us performed the Heimlich maneuver to dislodge the food piece. It was pretty scary and not sure I could have accomplished it. Hence this anti choking device.
It’s guaranteed for life but when I couldn’t find the QR code to activate the warranty on line, I emailed them. Sam promptly replied and completed it for me and sent a nice email back with tips on testing the device etc.
I’m really very impressed with the company and the device. Thank you, Sam!
Test the product & extremely approved. I ordered one on Amazon & return it as it was like using a bathroom plunger. Many years ago I had my own child at his age of 7 chocking on a taco shell & he was panicking, I as a mom I was panicking too.Thank goodness for husband quick response but it took a lot.
Now that I’m a grandmother I ordered NovaCare choking device to have in my home for grandchildren. I never want to be in that situation again but feel relieved to have in this device around. Thank you for making a device that is quick & easy.
It arrived in good shape. Looks like I could use it on myself. But until I have to use it I can't say.
Ordered 8/3. Received 8/16. Here are a few things to consider. Tracking hid everything from country of origin until it was delivered to JFK. The packaging was not professionally sealed. The box it came in had no country of origin. Examining the packaging, the box and even the item itself it appears cheap. I venture to say this was manufactured and shipped from China. Prove me wrong.
Novacareus からの回答
Hi Don,
Thank you for the detailed feedback — I appreciate you taking the time, and I take it seriously.
On the packaging: that's actually intentional. NovaCare is an emergency rescue device, so we keep it easy to open on purpose — in a real choking emergency, every second counts, and you shouldn't be fighting with a sealed package while someone can't breathe. It's designed to come out and be ready instantly.
And here's what I'd genuinely encourage: let the device itself prove it to you. The look is deliberately simple, but what actually matters is how it performs when it counts — and we're confident it will. Try it, test the suction, feel how it works. We hand-inspect every single unit before it ships, and we're proud of the quality that thousands of families now trust in their homes.
That's exactly why every order is backed by our 90-day guarantee — so you can put it through its paces with zero risk. If it doesn't earn your confidence, reach out at support@novacareus.com and I'll personally make it right, replacement or full refund, your choice.
I'd really like the chance to change your mind — I'm here and happy to help.
— Sam, NovaCare Customer Care
Excellent and I do mean EXCELLENT Customer Service!!) A*** all the way!!!!!
Awesome company, talented people and amazing crew.
Highly recommended. Pleasure to deal with.
Ordered on 8/23.. kept getting very sketchy tracking info form this company. Several times stating waiting for customs clearance with no actual tracking to show when the order would arrive. I requested a full refund from the company and they could only offer 50% and maybe wait until the order arrived! I contacted my bank and put in a complaint about not receiving my order and was issued a full refund!
Novacareus からの回答
Hi Jean,
Thank you for your feedback, and I'm truly sorry your experience fell short of what we aim for. A delayed order with unclear tracking is frustrating, and that's not the standard we hold ourselves to.
I want to make sure you're fully taken care of: we've ensured you received a full refund, as any customer whose order is delayed absolutely should. Your satisfaction matters to us, and I'm sorry it took longer than it should have to reach the right outcome.
The tracking experience you mentioned is something we're actively improving, because clear and honest updates are exactly what every customer deserves. We've also reviewed this internally so we can keep raising the bar.
If you'd ever be open to giving us another chance, we'd genuinely love to show you the experience we're known for. Thank you for helping us improve.
— Sam, NovaCare Customer Care
I had an issue with it. Being delivered at first when I emailed them, they were right on it took care of it right away. And I got it as soon as possible. Honestly, i was so impressed with how efficient and caring their customer service was.
It has made me feel safer at home because I have a problem with choking I'm very happy with my novacare,the customer service is ten stars they are polite and so helpful
Sam in customer service went beyond to help me out!!! Am all the way in Hawaii and I got the Aloha Spirit treatment that we are known for 🤗 Please be sure that he is recognized for his GREAT customer service and showing the Aloha Spirit to a customer who had a question all the way in the 808. Mahalo Sam🌺
Exceptionally quick, exceptionally gracious and exceptionally caring response from staff after I contacted them about a mistake I made when ordering. The email was so thoughtful and well written, I was mightily impressed by the CARING customer CARE - and it was not a form letter either. In these days of short pat answers, this staff member took the time for stellar customer service.
My $108.00 order was delivered, left unattended at some random place at the wrong building, proof of delivery picture does not depict the correct building. After sending NovaCare pictures of the correct building with signs on door clearly stating that ALL packages must be delivered to the receiving area and NO packages are to be left unattended, NovaCare still refused to issue me a refund or replacement. I filed a claim with Shop to which NovaCare submitted the false pictures, no signature as proof of delivery, which was good enough for Shop because they do not investigate in any way shape or form. BTW, NovaCare only advised me of the false pictures and proof of delivery AFTER I filed they claim with Shop and not giving me the opportunity to provide my pictures showing the real building. In any event, this company is a SCAM! Offers NO CUSTOMER SUPPORT and will TAKE YOUR MONEY WITHOUT HESITATION and leave you with NOTHING. STAY CLEAR OF THESE THIEVES!!!
Novacareus からの回答
Hi Hael,
We're genuinely sorry your order didn't reach your hands, and we understand how frustrating a delivery issue is.
To be transparent for anyone reading: this order was confirmed delivered by the carrier, with delivery photos and tracking showing it reached the delivery address. The order did not include Express Shipping Protection, which is the coverage that provides free replacements for delivery issues after carrier confirmation — this is stated in our policy at checkout.
When the claim was reviewed by Shop's independent resolution team, they examined the same evidence and reached their decision. That review was carried out by a third party, not by us.
We never want any customer to feel let down, and we did offer a goodwill discount toward a replacement. That offer still stands if you'd like to reach us at support@novacareus.com.
Wishing you the very best,
The NovaCare Team
I reached out to customer care recently after I had some questions about the anti-choker device I bought. The guy I spoke with was a breath of fresh air when it comes to customer support service. He went above and beyond to address the issue and was also timely with his responses. The mechanics of the device itself are very sound. Hopefully it will never need to be used, but I feel confident that it would do the job if the situation came up. Thanks for great service!
I purchased this anti choking device for my 87-year-old father that lives alone in another state. He had a couple choking scares within the last few years. He had a couple questions about how to operate it. I sent an e-mail and received a prompt thorough response to my questions. Thank you for creating such a thoughtful product and for responding so quickly. Knowing he now has this device — and feels confident using it — gives all of us peace of mind. It means a great deal to our family!
I purchased Nova Care because the cheaper one I ordered first was trash. The Nova care has some meat to it. It just feels solid. Definitely has some suction to it. Wouldn't be surprised if it could suck a golf ball thru a garden hose. I hope I never have to depend on it but if the time comes, I'm sure it will do fine. IF there is a problem with it, you can bet customer service will be all over it. I had to deal with Sam during the transit and all I can say is that Nova Care should also be teaching customer service to other companies. On a scale of 1 to 10.....I give them an 11.
I think this is a great company. They answer questions if you email them the product is great. I have nothing but good things to say this is definitely a purchase. I am very happy to recommend.
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