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Iâve been using Reta for around 6 weeks now, and Iâve lost 17 pounds in total! Iâve seen a huge improvement in symptoms I get due to my PCOS, including inflammation and hormone balance. Iâm feeling th... ãã£ãšèŠã
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Absolutely perfect, from ordering to the time frame I received the product. Have ordered again since and will be putting my 3rd order in later on this week. Great communication. 100% happy
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Amazing products and fast delivery, can not fault what so ever. Will defo keep ordering from these guys.
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Quality of their product is awful. It fluctuates with each order. The order process is quick and easy, but is expensive, and for a bad quality product.
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NovaVitality supplies research-grade peptides to qualified researchers and institutions. Every batch is independently verified, and stored under strict temperature control. We enforce rigorous age and researcher verification to ensure compliant, ethical use. Our promise: UK-supplied RUO Peptides â Rigorously Verified, Responsibly Supplied. Learn more at https://novavitality.co.uk."
4.1
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Quality of their product is awful. It fluctuates with each order.
The order process is quick and easy, but is expensive, and for a bad quality product.
NovaVitality ããã®åç
Hi Amelia,
Thank you for your feedback. I'm sorry to hear you've experienced issues with all three of your orders.
Our records show we haven't received any prior contact from you regarding any of your orders so as you would imagine, as anyone would, we assumed that you were happy, especially seeing as you ordered another two times.
We'd love the opportunity to investigate and come to a solution.
Please reach out to us directly at info@novavitality.co.uk so we can look into this for you.
Best regards,
Team NovaVitality
They donât offer refund or exchanges although policy states you can. Very misleading. They need to update the wording!
Avoid Glow Stack! Causes stomach cramp and bad indigestion, maybe contaminated. Bad batch!
NovaVitality ããã®åç
Hi Liam,
Thank you for updating your review.
Weâre sorry to hear youâre unhappy with one experience in your three separate orders. As outlined in our policy, weâre unable to accept returns of opened products, particularly outside of the 7-day window, as we cannot verify how items have been stored or handled once received. This is in place strictly for safety reasons and is applied consistently.
Regarding your comments about product quality, we take these matters extremely seriously. All products undergo strict quality control and batch testing prior to release, and we have not received any similar reports relating to this batch.
We have asked for your order and batch details so that we can investigate your concerns thoroughly, but have not yet received this information. Without specific details, weâre unfortunately unable to verify or investigate the concerns raised.
We remain happy to review this properly if you are able to provide this information.
Our team has responded directly and remains available to assist further.
Best regards,
The NovaVitality Team
Overall great service and fast postage times
NovaVitality ããã®åç
Hi Joshua,
Thank you for your feedback â itâs much appreciated.
Weâre pleased to hear youâre happy with the service and delivery times. We work hard to keep orders moving quickly and consistently, so itâs great to see that reflected in your experience.
We look forward to supporting you again in the future.
Best regards,
The NovaVitality Team
Rapid delivery, great customer service when I contacted them with a question.
NovaVitality ããã®åç
Hi Matty,
Thank you for taking the time to leave a review â we really appreciate it.
Great to hear your order arrived quickly and that our team was able to help when you reached out. We always aim to keep both delivery and customer support as smooth as possible, so itâs good to know that came through.
If you ever need anything further, weâre always here to help.
Best regards,
The NovaVitality Team
NovaVitality ããã®åç
Hi Kerrie,
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that your experience with NovaVitality was quick and easy, and that you received your order promptly.
We appreciate your business and look forward to serving you again in the future.
Best regards,
The NovaVitality Team
NovaVitality ããã®åç
Hi Trevor,
Thank you for the great review! Weâre glad you enjoy our a firstâclass service.
We look forward to keeping this level of service with you in the future.
Best regards,
The NovaVitality Team
Many orders from Nova and very happy with products. Would highly recommend A****
NovaVitality ããã®åç
Hi Dom,
Thank you so much for taking the time to leave us a 5-star review! Weâre thrilled to hear that youâre happy with our products and truly appreciate your continued loyalty. It means the world to us that youâd recommend us to others.
We look forward to serving you again soon!
Best regards,
The Novavitality Team
Iâve been using Reta for around 6 weeks now, and Iâve lost 17 pounds in total! Iâve seen a huge improvement in symptoms I get due to my PCOS, including inflammation and hormone balance. Iâm feeling that I have more energy, and this has helped me hugely along upping my protein intake and exercise. Iâd recommend Reta to anyone, and Iâm now looking to buy GHK-CU!
NovaVitality ããã®åç
Hi Sophie,
Thank you so much for taking the time to share your experience! We're absolutely thrilled to hear about your fantastic progress over the past 6 weeks.
Losing 17 pounds and seeing improvements in your PCOS symptoms is incredible - we're so pleased that you're experiencing better hormone balance, reduced inflammation, and increased energy levels. It's wonderful to hear that you've been able to combine your routine with increased protein intake and exercise for even better results.
Your dedication and commitment are truly inspiring, and we're honored to be part of your wellness journey. We can't wait to hear about your continued progress!
Thank you for recommending us to others - it means the world to us.
Wishing you all the best on your journey!
Best regards,,
The NovaVitality Team
NovaVitality ããã®åç
Hi Anthony,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you found our service fast and helpful.
We really appreciate your business and look forward to serving you again soon!
Best regards,
The NovaVitality Team
Absolutely perfect, from ordering to the time frame I received the product. Have ordered again since and will be putting my 3rd order in later on this week.
Great communication.
100% happy
NovaVitality ããã®åç
Hi Dan,
Wow, thank you for the fantastic review and for being such a loyal customer! We're delighted to hear you're 100% happy with your experience.
We appreciate you choosing Nova Vitality and look forward to serving you again soon!
Best regards,
The NovaVitality Team
Extremely quick delivery and good communication
NovaVitality ããã®åç
Hi Stacey,
Thank you so much for your 5-star review! We're thrilled to hear that you were happy with our quick delivery and communication. Providing excellent service is our priority, and feedback like yours makes it all worthwhile.
We look forward to serving you again soon!
Best regards,
The NovaVitality Team
Amazing products and fast delivery, can not fault what so ever. Will defo keep ordering from these guys.
NovaVitality ããã®åç
Hi Aaron,
Thank you so much for your fantastic review! We're thrilled to hear you're happy with both our products and delivery service. It means the world to us that you can't fault us â that's exactly what we strive for!
We truly appreciate your continued support and look forward to serving you again soon.
Best regards,
The NovaVitality Team
NovaVitality ããã®åç
Hi Mrs Wood,
Thank you so much for your wonderful 4-star review! We're thrilled to hear that you're happy with your product, our service, and the quick delivery. Your feedback means the world to us and motivates our team to keep doing what we do best.
We truly appreciate your business and look forward to serving you again soon!
Best regards,
The NovaVitality Team
NovaVitality ããã®åç
Hi Sophie,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're happy with our products and that we could get your order to you quickly.
At NovaVitality, we work hard to provide high-quality products and efficient service, so feedback like yours truly makes our day!
We appreciate your business and look forward to serving you again soon. If you ever need anything, please don't hesitate to reach out.
Best regards,
The NovaVitality Team
Disappointed with the customer service.
My first order I had an issue with the quality of the product. When I reported it Initially felt like the problem was being attributed to my mixing method rather than a potential fault with the product itself. The product was cloudy when it was meant to be clear, this was on both vials of the same product. This was eventually resolved, and a replacement was sent along with a 15% discount code for a future order. The replacement product was completely fine and crystal clear.
However, after purchasing again, I went to open one of the vials and the head completely snapped off. Glass fell into the product, which obviously rendered it unusable. This was clearly faulty â Iâve never seen anything like this happen before.
I reached out to report the issue along with picture evidence but received a very underwhelming response. There was no apology or offer to replace the product. Instead, I was told that my finger placement when opening the vial must have been incorrect. Unless Iâve somehow turned into the Hulk overnight, the vial was clearly defective. Iâve opened many vials before and never experienced anything like this.
Unfortunately, this experience has left a sour taste in my mouth and hole in my pocket. As a result, I wonât be returning as a customer.
I do have photos of both the first cloudy product issue and the broken vial, which I will upload.
NovaVitality ããã®åç
Dear Jon,
Thank you for sharing your feedback.
I want to address the points youâve raised transparently:
⢠Regarding your first order: Weâre glad the cloudy product issue was resolved promptly. As you noted, we sent a replacement free of charge, covered all postage costs, and provided a 15% discount code as a gesture of goodwill. We stand by that resolution and remain committed to ensuring product quality and you were happy with the outcome of this.
⢠Regarding the broken vial: Weâre sorry to hear the vial glass snapped during the removal of a plastic flip top lid from the soft aluminium cap during opening. While we have sold over 1,000 vials without similar reports, we understand this was frustrating and concerning for you. Glass integrity is critical, and we take any report like this seriously.
We would like to review the photos you mentioned to better understand what occurred. If youâre willing, please email them directly to info@novavitality.co.uk with your order number. Weâll assess the evidence and, if appropriate, discuss a fair resolution.
We appreciate you giving us a second chance with your follow-up order, and we regret that this recent experience has left you disappointed. If youâd like to discuss this further, Iâm happy to speak with you personally.
Thank you again for your feedbackâit helps us continue improving.
Best regards,
The NovaVitality Team
Extremely helpful with any questions or queries I have! The team provide lots of knowledge around the products
NovaVitality ããã®åç
Hi Chelsea,
Thank you for the fantastic review! We're so glad our team could provide the support and product expertise you needed. We truly appreciate your kind words and look forward to continuing to help you in the future!
Best regards,
The NovaVitality Team
Great service,
Great product easy to deal with.
Amazing amount of knowledge.
Will only use Nova moving forward
NovaVitality ããã®åç
Hi Josh,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our service and product. Our team takes pride in their knowledge and making things easy for our customers, so your kind words mean a lot to us.
We're honoured that you've chosen NovaVitality as your go-to provider, and we look forward to continuing to serve you. Thanks for trusting us!
Best regards,
The NovaVitality Team
NovaVitality ããã®åç
Hi Dean,
Thank you for taking the time to leave us a 5-star review! We're so glad to hear that you experienced great customer service with us. Our team works hard to ensure every customer has a positive experience, and feedback like yours makes it all worthwhile.
We appreciate your business and look forward to serving you again soon!
Kind regards,
The NovaVitality Team
Really happy with my products and my results will carry on buying from you guys
NovaVitality ããã®åç
Hi Stevie,
Thank you so much for your fantastic review! We're thrilled to hear that you're happy with both your products and results. It's customers like you who make what we do so rewarding.
We truly appreciate your continued support and look forward to serving you again soon!
Best regards,
The NovaVitality Team
Amazing company with nothing but professionalism canât speak about these highly enough fast delivery with great presentation fantastic results 10/10ð¥
NovaVitality ããã®åç
Hi Chris,
Amazing reviewâthank you! ð We're so glad you're happy with the fast delivery, presentation, and results.
Your support means everything to us, and we're here whenever you need us again!
Cheers,
The NovaVitality Team
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