NRG Panel  レビュー 

507
TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Waited for more than a month after which the call was cancelled and said it would be through phone and not teams call. Never heard back after that. We have got the assessment completed a year back wit... もっと見る

企業が回答しました

5つ星のうち5の評価

Flawless! All the options were clearly explained to us. There was no hard sell, we were sold exactly what we wanted. The installation was completed in under four hours and we were shown how everything... もっと見る

企業が回答しました

5つ星のうち5の評価

NRG installed both Air to Heat pumps and Solar PV panels to our house. They were a professional company, came when they told us, seamless tidy installation to our house, the layout was well planned in... もっと見る

企業が回答しました

5つ星のうち5の評価

From the site survey through installation and necessary paperwork everything was explained clearly and executed A1. The job was quick and tidy, even asked for my hoover and shortly we had free hot wat... もっと見る

企業が回答しました

企業情報

  1. 太陽エネルギー会社
  2. 暖房設備施工請負業者

NRG Panel について

当該企業による記述

At NRG Panel, we're at the forefront of Ireland's renewable energy revolution. We specialise in installing solar panels, air-to-water heat pumps, and one stop shop solutions.

Our cutting-edge products are meticulously designed to thrive in the unique Irish climate, ensuring optimal performance and energy savings for our clients.

Based in the heart of Castleblayney, Co. Monaghan, and part of the Ohk Energy group we are proud to have over 15,000 installations groupwide. Our unwavering commitment to our clients sets us apart.

Each project is personally overseen by one of our experienced managers, supported by a dedicated team.

This collaborative approach ensures seamless communication and interaction throughout our supply chain and project teams, guaranteeing top-notch service from start to finish.

Our accomplished Management Team boasts years of experience in the energy, roofing, and sales sectors. With their expertise and unwavering dedication, we are well-equipped to provide tailored solutions that perfectly match your energy needs.

At NRG Panel, we're not just delivering energy solutions; we're delivering the right energy solutions for you.


連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

507件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 80%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(507)

過去12か月のレビュー数: 7

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

NRG solar install.

Very fast and efficient installatin of equipment. Good neat job. Some issues with the app not always loading on phone. Overall very satisfied with install and operation of equipment.

2024年4月29日
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review Sean :)

5つ星のうち4の評価

i showed your guys on another…

i showed your guys on another neighbours property where i wanted the earth to be put at the kitchen so mostly hidden but they went ahead and put it at the living room window looks terrible

2024年6月17日
NRG Panel  ロゴ

NRG Panel からの回答

Thank you for your feedback, Steve. We're sorry to hear about your experience. We did make a courtesy call after the installation, as we do with all our customers, and at that time you mentioned you were satisfied with everything. Since this issue wasn't highlighted then, I've now forwarded your concern to our aftersales team.

5つ星のうち5の評価

NRG Panels

Great bunch of lads installed our panels and put our minds rest by answering our questions. We highly recommend, thank you to all the staff we dealt with, very professional.

2024年6月19日
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review Lucy :)

5つ星のうち5の評価

Well organised competent company

From the site survey through installation and necessary paperwork everything was explained clearly and executed A1. The job was quick and tidy, even asked for my hoover and shortly we had free hot water and power to spare. NRG discount the SEAI grant upfront and the admin team take care of the grant application and notifying the ESB. The original quote included everything + a free BER. Very happy and highly recommend!

2024年6月20日
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review Tom :)

5つ星のうち5の評価

Definitely experienced the “wow factor”

Thank you all in NRG from sales to the install team and customer service team for their continuous communications through out the process. My experience received was very much customer focus and high quality delivery being the “customers best service provider” comes to mind.

Thanks Greg & Stephanie

2024年6月6日
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review Greg :)

5つ星のうち5の評価

NRG Panel - An excellent company to deal with

NRG are an excellent company to deal with. From initial contact to scheduled Zoom call to visit by engineer - all carried out in a friendly, professional manner. No hard sell involved. Date of installation given and subsequently brought forward by one week by agreement. Panel installers and electricians arrived at agreed time (8.00am) and had job completed by lunchtime. Very efficient, tidy and friendly crew. Everything was explained, all questions answered. NRG organised the SEAI grant application and grant received on 29th May 2024. BER was organised by NRG and was carried out prior to installation. All in all a very good experience with this company. Would have no hesitation in recommending them.

2024年4月15日
自発的なレビュー
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review Noel :)

5つ星のうち1の評価

I had one very specific question for…

I had one very specific question for the sales team around the number of panels that could be installed. I was assured of a certain number. I asked a very explicit question as to whether this could be guaranteed and if a site survey was needed. I was assured I woukd get the number as per the sales team and there was no need for the full survey at that point. I signed the contract on that basis. When it came to it the site survey revealed that a reduced number of panels could be installed. Shortcuts in the sales process...and will say anything yo get you to sign.

2024年6月10日
NRG Panel  ロゴ

NRG Panel からの回答

We sincerely apologise for the inconvenience and frustration you experienced during your recent interaction with our sales team. We understand your disappointment, especially given the specific assurances you were given regarding the number of panels that could be installed.
Our sales representatives are trained to provide initial guidance, but they are not engineers. Only a detailed site survey from our engineers can accurately determine the feasible number of panels and the roof. To ensure complete customer satisfaction, we conduct a post-sale survey either virtually or on-site, depending on the complexity of the installation.
We regret that our sales team assured you of a specific number of panels without identifying that it would be subject to survey at that point. This miscommunication is not reflective of our usual process and we are taking steps to prevent such occurrences in the future.
We always offer a full refund if the post-survey results lead to any changes that no longer appeal to our customers. But as you were happy to proceed we did give you a discount on your installation. Once again, we apologise for any inconvenience caused.

5つ星のうち5の評価

NRG Panel did all the paperwork

NRG Panel did all the paperwork. We did not have to apply for the grant, as they did it. They were extremely efficient and answered all queries satisfactorily. Also, their price was the best value.

2024年6月6日
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review :)

5つ星のうち5の評価

Great company to deal with!

We had a very pleasant experience dealing with NRG when installing a heat pump and upgrading our solar panels. The sales advisor provided us with ample information and answered all the questions. NRG did a full assessment and designed the system to our needs and specification. The installation teams were very professional and efficient. Everything was done on time with minimum disruption. We would highly recommend NRG to anyone who is looking for a reliable and professional supplier of such systems.

2023年2月21日
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review Stan :)

5つ星のうち4の評価

Very helpful in answering all questions…Professional and trustworthy

Very helpful in answering all questions to assist in making a decision to proceed. everything explained about benefits and siting of equipment. very efficient in keeping me informed at each stage of the project. Installation was carried out ahead of schedule and was completed very efficiently and professionally. minimum disruption on the the day, very tidy workers and only took 1 day.

2024年4月25日
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review Gerry :)

5つ星のうち5の評価

NRG Solar PV Installation

I had a 6KV Solar PV system installed by NRG on May 7th 2024.
After my initial contact with the company they were very prompt and professional in responding to me. I got great assistance and guidance from them as I explored what would best suit our current and potential future needs without any hard selling.
I would say the experience of dealing with them was top class, from the office staff, engineer who did my site survey to the five person team that did my installation which was completed in an afternoon. The quality of the people I met I found exceptional and I can highly recommend NRG as a quality company in every way you would want to see.

2024年5月7日
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review Paul

5つ星のうち5の評価

Highly recommended. 100%

I had researched 6 SolarPV installing companies before contracting NRG.
I’ve now had 2 installations carried out by them.
They are top class.
From start to finish. From back-office, accounting, site inspection, scheduling, punctuality, cleanliness, efficiency. Then when the job were completed, a follow up call the very next day to double check I was satisfied. Immediately following which the invoice for the balance was issued, immediately following which I paid the remaining balance. ✅✅✅✅✅

Important to remember regarding NRG:
1. They do the SEAI grant application paperwork and online work. They receive the grant, charging the customer the balance remaining. Other companies charge the full retail amount of the installation, leaving the customer to retrieve the SEAI allowance themselves.
2. They give a loyalty discount for 2nd and subsequent properties.
3. They give a referral discount too if applicable. Ask them.
4. They only charge 10% deposit. One other company quoted 60% payment 4 weeks in advance of the installation with the remainder 40% to be paid before the installation day. Thats 100% in advance….!!! That is why I was happy to pay the balance of my owings to NRG immediately - the day after - the installation.

I’d like to congratulate the NRG management for their set-up, and the various teams working together within NRG - office, admin, survey, installation. They deserve to be a successful business.

2024年5月16日
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review Brendan

5つ星のうち4の評価

Good Experience

Good assistance and courtesy from CS and Tech staff. Instalation was carried out efficiently and in a timely manner. While I had no difficulty getting the Myenergi App up and running ( key window for system performance ) more assistance here maybe needed. Overall good experience.

2024年4月24日
NRG Panel  ロゴ

NRG Panel からの回答

Hi Malcolm, many thanks for your review. If you need further assistance please reach out to us, we will be happy to assist no matter how big or small the issue or question may be, your satisfaction is our priority.

5つ星のうち5の評価

Top quality service from first enquiry…

Top quality service from first enquiry to complete grant application.
Comprehensive consultation process before any works carried out. On day of installation 4 carpenters arrived at 8:00am and four electricians arrived at 9:00am - all were gone with job complete at 13:30. One of the electricians even had a dust pan and brush to clean up after them.
Panels sit pretty on roof now absolutely no intrusion from any piece of the generation kit.
App allows you to monitor the generation of kW.
Highy recommend.

2024年4月8日
自発的なレビュー
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review Tom :)

5つ星のうち5の評価

Super smooth process

Super smooth process, from contract signing to installation. Seamless communication through email and phone, highly recommened.

2024年2月7日
自発的なレビュー
NRG Panel  ロゴ

NRG Panel からの回答

Thanks for the review :)

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