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2026年2月11日

Hi Nicky, Thank you so much for your kind words! We are delighted to hear that you experienced the high level of service we strive for at NUMA. It’s wonderful to know your tree arrived promptly and helped create a beautiful atmosphere in your home.

We appreciate the recommendation and look forward to helping you create more beautiful spaces - perhaps in the garden next time!

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2026年2月10日

Thank you so much for your kind words and for choosing NUMA Cath.

We are delighted to hear that you are happy with your new furniture. We take great pride in our delivery and customer service standards, so it is wonderful to know the team made the process seamless for you.

Enjoy the furniture and enjoy the summer!

Your recommendation means a lot to us as we continue to grow. We hope you enjoy many relaxing moments in your new garden sanctuary!

Numa からの回答

2026年2月10日

That is fantastic to hear Hannah! It sounds like you've secured a brilliant "future gift" for yourself - there is no better feeling than knowing you've got a premium tree tucked away and ready to go for next December at a fraction of the price.

Since you were impressed with the packaging and the quality matching the website, you’ve clearly found that "Quiet Luxury" standard we aim for, even in our seasonal collections.

Thanks for your order and we hope to serve you again.

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2026年1月13日

Thank you so much for taking the time to share your experience Anne, we are so glad we could help.

While we always aim for a perfect delivery every time, we know that occasionally things can go wrong during transit. At NUMA, we believe the true test of a company is how they handle those unexpected issues. I’ve made sure to pass your kind words on to our team they will be absolutely delighted to hear that they were able to turn things around for you so quickly.

We are thrilled that you love your wreath, and we truly appreciate your recommendation. We look forward to welcoming you back to NUMA again in the future.

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2026年1月12日

Dear Customer, Thank you so much for your wonderful review! We are absolutely thrilled to hear that your Kepler seats and footstool have arrived safely and that you are pleased with the quality and style.

At NUMA, we take immense pride in our architectural designs, but we also know that the experience starts the moment the order is placed. It is great to hear that our team kept you well-informed and that you noticed the extra care we put into our packaging to ensure your furniture arrives in pristine condition.

The Kepler range is a particular favorite of ours for its "sink-in" comfort, and we can’t wait for the British spring and summer to arrive so you can finally enjoy them to the fullest!

Thank you for your kind recommendation and for choosing NUMA.

Warm regards,

The NUMA Team

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2025年12月17日

Thank you so much for sharing such a wonderful and honest review Naomi.

While we were so sorry to hear that your original tree was faulty, we are incredibly glad that we were in a position to jump in and help. We know how important the Christmas tree is to the home during December, and the thought of you being without one for the big day simply wouldn't do!

As a small team, being able to go that extra mile for our customers is exactly why we love what we do. We are so happy we could get that swap sorted for you the very same day.

Thank you for your kindness and for the 100% recommendation - it truly means the world to us. We wish you and your family a very Merry Christmas around your new tree!

Warmest regards. NUMA

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2025年12月17日

We are absolutely delighted to hear that you are happy with your new Christmas tree Mrs Murphy. We take great pride in ensuring our trees have the perfect shape and a generous amount of lights to create that extra bit of holiday magic, so it is lovely to know you are enjoying the glow!

It is also fantastic to hear that the assembly was quick and easy for you, and that you felt well-supported by our team. Providing great after-sales care is a huge priority for us as a small brand, and your recommendation truly means a lot.

Wishing you a very Merry Christmas and a wonderful festive season!

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2025年12月17日

What a wonderful review to receive Diane!

We are so incredibly pleased to hear that you found our pre-lit tree easy to assemble. We design our trees to be as stress-free as possible, but hearing that you were able to get it from the box to "gorgeous" in three easy steps truly makes our day.

There is nothing quite like a realistic, glowing tree to bring the magic of Christmas into the home, and we are honored that a NUMA tree is part of your holiday celebrations this year.

Thank you so much for your kind words and for choosing us. We wish you a very Merry Christmas!

Numa からの回答

2025年12月17日

Thank you so much for your feedback Mark. We are absolutely delighted to hear that the item was perfect and met your expectations.

We are, however, very sorry to hear there was a mix-up with the delivery address. We always strive for a seamless experience from checkout to your front door, so we’d love to look into what happened here to ensure it doesn't happen again.

If you haven't already spoken with us, please feel free to reach out to our team directly so we can make sure everything is fully resolved for you.

Thank you for choosing NUMA and Merry Christmas.

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2025年12月17日

Thank you so much for your honest and detailed review. We completely understand the hesitation when shopping with a newer brand, so we truly appreciate you putting your trust in us for such an important holiday purchase.

We are thrilled to hear that the 6ft Vail Pre-lit fits your space perfectly and that you are happy with the quality. We work incredibly hard to offer premium, luxury designs at a much more accessible price point than the high-street giants, so it’s wonderful to hear that reflected in your feedback!

Your support helps us grow and gives other customers the confidence to choose NUMA. We hope the Vail tree brings plenty of sparkle to your home this Christmas!

Warmest wishes Amy, Merry Christmas.

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2025年12月17日

We are thrilled to hear that your order arrived promptly and that the quality exceeded your expectations Mr and Mrs Ryan.

It is also wonderful to hear that you found the assembly process easy. We believe that beautiful furniture should be stress-free from the moment it arrives at your door.

Have a fabulous Christmas!

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2025年12月17日

Hi Sean,

Thank you so much for taking the time to leave such a great review.

We are thrilled to hear that you are enjoying the quality of your new outdoor furniture. We pride ourselves on our after-sales support, so it is wonderful to know that our communication hit the mark for you.

We really appreciate you choosing NUMA and hope you enjoy many relaxing days outdoors with your new set.

Numa からの回答

2025年12月16日

Thank you so much for your kind words and the glowing recommendation! We are absolutely delighted to hear that the 6ft Vail is the perfect fit for your lounge there’s nothing quite like that pre-lit glow to make a home feel festive.

The Fernie wreath is one of our personal favorites too; it’s the perfect way to welcome guests during the holidays!

We are so pleased to hear we could help make your NUMA experience a great one. We truly appreciate you choosing to shop with a small brand.

Merry Christmas to you and your family!

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2025年11月21日

Thank you so much for your fantastic 5-star review Steven. We truly appreciate you taking the time to share your experience.

We are absolutely delighted to hear that you find the quality of your outdoor sofas exceptional, that they are very comfy, and that they look so amazing that everyone comments on them.

It's equally rewarding to hear that our customer service stood out to you. Providing outstanding service—with great communication, quick responses, and expert advice—is a huge focus for our team, and your feedback is the best compliment we could receive.

Thank you for strongly recommending NUMA - We look forward to you enjoying your stunning sofas for many seasons to come.

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2025年10月29日

Thank you so much for this truly outstanding review Jill.

We are absolutely thrilled to hear how delighted you are with the quality of your Christmas Tree, and that you feel the workmanship was second to none. Knowing that the pre-lit lights were placed so precisely is a wonderful compliment to our design team.

It’s especially rewarding to hear your comments on the exceptional service you received. Responding quickly, keeping you informed, and following up after delivery are core parts of the NUMA commitment, and we are so glad that this care stood out to you.

We appreciate your powerful recommendation to everyone. We hope your beautiful new tree brings tremendous joy and warmth to your home this festive season!

Numa からの回答

2025年10月21日

Thank you so much, Sarah, for taking the time to write such a wonderful and thorough review.

We are absolutely thrilled to hear that your experience was absolutely 5-star! Keeping our customers fully informed, being personable and friendly, and making the whole process effortless is exactly what we strive for, and your feedback is a perfect confirmation we're getting it right.

We love that even though you've decided to save the furniture for Spring 2026, you've already confirmed the quality is outstanding, solid, stylish, and clearly built to last. That is exactly why we put our name on every piece.

Thank you for planning to recommend NUMA to your friends and family. We can't wait to welcome you back when you're ready to complete your garden set in the future.

Numa からの回答

2025年10月16日

Thank you for sharing your feedback Taryn. We are absolutely thrilled to hear that you are so impressed.

Knowing that our delivery communication was great, that the delivery itself was fast, and that your large outdoor table is of really lovely quality makes us very happy.

We’re delighted that we could provide a smooth experience for such a significant piece of furniture. We hope you enjoy your new table for many wonderful seasons!

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2025年10月15日

Thank you so much, Catherine, for taking the time to share your fantastic experience with us.

We couldn't be happier to hear that you are completely satisfied with your Tribeca sofa set and firepit. It's wonderful to know that you find the quality exceptional and that the contemporary design complements your home and garden space so perfectly.

We especially love hearing about your personal visit to our warehouse and the positive interaction you had. Our goal is always to provide not just stand-out furniture, but stand-out service, and we’re so pleased that we were able to answer all your questions face-to-face.

Thank you for your strong recommendation—we truly believe that if you're looking for quality stand-out garden furniture, you won't be disappointed. We hope you enjoy your beautiful outdoor sanctuary for many seasons to come.

Numa からの回答

2025年10月10日

Thank you so much for sharing your wonderful experience Simon. This review truly means the world to us.

We completely understand your initial caution about ordering online, and we're so glad that using a test piece gave you the confidence to proceed with your full order. Your feedback confirms that taking that extra step was worth it!

We are delighted that you are now "delighted" with your complete set, and that you found the quality fantastic, the price reasonable, and our communication and deliveries great.

Your strong recommendation to "order with confidence" is the highest compliment we could receive. We hope you enjoy your contemporary outdoor sanctuary for many seasons to come.

Numa からの回答

2025年10月6日

Thank you for taking the time to share your fantastic experience with us Susan.

We are absolutely delighted to hear how pleased you were with your coffee table set and that our team provided excellent help, communication, and delivery service. It’s wonderful to know the set has been a great addition to your outdoor space and has received so many lovely comments.

We appreciate you letting us know about the cushion zip. While small issues can occasionally happen, we are committed to making the resolution process completely seamless, and we're so glad we could replace the entire cushion for you immediately and without fuss.

We strive to deliver both excellent product quality and service, and your feedback confirming this is the best compliment we could receive. We look forward to serving you again.