nurecover.com レビュー 

Ordered a sauna 3/21/26 and was supposed to be delivered on 3/28/26. Still hasn't even shipped as of 4/6/26. I guess I've been scammed. Going to try to get my money back. Support is just a Bot with a bullshit non-answer to everything. Do not buy from them!!!!!!!!!!!!!!!! They are totally non-responsive and have no reliable answer as to why they continue to take orders they can't fill. Would give 0 stars if I could.

Ordered by mistake. Emailed company immediately (within 15 minutes.) no phone number. Only contact by email. 4:47am I get a text it shipped. Still no way to cancel. I have to pay for return shipping.

I have written a review previously and they said they would make it right and promised a $20 credit since I had multiple failures with the red light and I bought the warranty.
It has been such a challenge to get a response and after having to request for a second time the red light to be replaced because it failed after 5 uses and the second one didn’t even work. Then this time around they sent me a BLUE LIGHT! I am so upset with them and the warranty is worthless because they take forever to respond. I have had the sauna since Jan and bought it for the red light therapy but have used it 5 times. It has not worked since Fed 2nd.

Horrible experience with this company.
First, I was trying to check the final price of an item by entering a coupon code, but when entering the coupon code and clicking "Apply" it purchased the item without me clicking "Pay Now" This is how I ended up in this mess in the first place.
Secondly, I requested a refund which they said they would process after 10-15 business days and I never received a refund after 24 business days. Instead I have to dispute the charge with my credit card company.
Worst company that spams you email with ads but can't respond to my support requests and process a refund.

It is a nice clean set up. I love how the heater functions. That’s one of the reasons I purchased. The material on the covering is very nice and clean. I have been using it for the past week and I’m enjoying it very much. I do use it in my house, which has become part of my routine and wellness.

Ordered sauna around March 10, 2026. April 1, 2026 and still no sauna. Three weeks and no sauna??? This could be a scam…

BEWARE!!!!
Wish I had read these reviews before I purchased.

3-5 shipping turned into 30 days. When I did receive my shipment it was the wrong product (the basic version) not the Sauna Pro.

I have reached to “support” every day for last 7 days. Crickets!

My item was order March 8 and today is April 1 and can not get any updated information with tracking for delivery and no response from multiple emails to Customer Service-very disappointing

My sauna is over a month late, if the war was causing delays u should of mentioned it before u took my cash

C'est une entreprise à définitivement oublier... Tous leurs produits partent de chine et malgré l'indication mensongère du site qui annonce une livraison en quelques jours, il faut compter plus de 2 mois, entre douane, avion, livreurs...
Ma 1ere commande est arrivée incomplète et je n'ai pas reçu la 2eme...
Évidemment je demande le remboursement, et là il n'y a plus personne...
Bref, passez votre chemin !

Another Review about this Crappy Company and it's BS Promises.
This shady company does nothing but blank your emails and your messages on there site, absolute disgrace should be ashamed yourselves but obviously you aren't cuz you don't care. Still waiting for return label at this rate, I'll be asking the bank to step in now and I'll also see if trading standards or somewhere else like that can do something about yous, your an absolute joke and you don't care how much your affecting people's wellbeing with the Crap you spout to us.

Received sauna. Unfortunately, after stocking issues, the product arrived without the thermometer.

Overall, we are pleased with our Nurecover sauna. It eventually gets hot enough but it takes a good 30 minutes to do so. It would heat up faster if it were not so tall. The poles and connectors that support the tent are reasonably sturdy but half of them fit together poorly.

Have not received sauna yet, only Matt,getting very fustrating!!!!

If I could give no stars I would. STAY AWAY FROM THIS COMPANY. DO NOT BUY. DO NOT SCROLL THE WEBSITE. SAVE YOUR MONEY!! There is NO and I mean NO customer support. your email will be ignored. you won’t be able to return if there is an issue and you will for use not be refunded. TERRIBLE COMPANY!!!

STAY FAR AWAY From this company. Absolutely the worst customer service. I waited over a month for my sauna. When it arrived it was not what I ordered. No way other than by email to contact the company. The few email replies I have gotten usually come in the middle of the night. I was advised that at some point after I placed my order they re-did their product line so the sauna I ordered was not available but now they refuse to accept a rerun even though they shipped the wrong product.

Only bot responses to emails. Emails claiming it was shipped 3 weeks ago but tracking shows it hasn't even been picked up by fedex yet. Dishonest website.

My order shipped March 10, today is March 31st I haven't received my package

DO NOT EVER BUY ANYTHING FROM THIS COMPANY. Behind the pretty marketing is much longer shipping times than advertised, and to boot, they sent me defective parts. Due to not receiving a response from their customer service team, I have had to deal with the defective sauna and abhorrent customer service through filing a charge back on my credit card.

Listen to the bad reviews- they’re probably deleting negative comments from their social media but I plan to warn others there as well - and take your business elsewhere. They are a mess. Not to mention, the sauna parts that did arrive are very cheaply constructed and not worth the hugely marked up price.

No updates on tracking for over a month says 5 to 10 day shipping has already been 4 weeks and can barely get a response. Requesting. Refund and cancel of order get no response. Horrible customer service and prob will file unrecieved product with my credit card.