Nuur Cosmetics レビュー 35

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review Monica. We sincerely hope that you continue to use and love our products and see the results you deserve. Please keep us posted, we look forward to seeing your lashes in full bloom
Kind regards
Enxhi | Founder

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Denise.

We're so happy to hear the ordering and delivery process was smooth for you, and even happier that you're enjoying the product. It really means a lot to our team.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Humaira.

We’re so happy to hear you’re already noticing growth after just a couple of weeks. Consistency really is key, so it’s wonderful to hear it’s becoming part of your routine.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, H Al.

We’re so happy to hear you noticed a difference so quickly. It means a lot to us that you’d happily recommend Nuur Lash, and we truly appreciate your support.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Rafia.

We’re really happy to hear everything arrived quickly and that you had a great experience with our service. Your recommendation truly means a lot to our team.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2025年10月21日

Hi Magali,

Thank you so much for updating your review. We’re really happy to hear your daughter is satisfied so far! 💖

With consistent use every night, full results are usually seen between 6 and 12 weeks. We always recommend taking photos or videos every few weeks to track progress, it’s such a nice way to see the transformation build over time.

Thank you again for your trust and support. We can’t wait to hear how her results continue to develop!

With love,
Nuur Cosmetics Team

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Meera.

We’re so happy to hear you’ve noticed your lashes becoming longer and thicker. Slow and steady progress is exactly what we aim for, so it’s wonderful to hear the serum has been gentle and easy to use as well.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Stacey.

We’re so happy to hear you’re seeing fantastic results and enjoying the quality of the serum. It truly means a lot to us that you’re planning to purchase again.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Rachel.

We’re so happy to hear you’re really happy with the results and enjoying the serum. It means a lot to us that you’re loving the product.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2025年8月24日

Hi Mah,

The black Lash Serum (LashMD) you purchased is a prostaglandin lash serum, which means it is the most potent type available and results are scientifically proven. To see the full effect, it must be used every night and consistently for 3 months – one month is too early to notice results.

We also always recommend taking before-and-after photos, because when we look in the mirror every day it’s very hard to notice gradual changes until you compare side by side.

Nuur Cosmetics Team

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Neil.

We’re so happy to hear your partner is already noticing a difference after a few weeks. Longer, natural-looking lashes are exactly what we hope for, so it means a lot that you’d recommend Nuur Lash.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Miss Haley.

We’re so happy to hear you’re already seeing incredible lash growth by week three and that the serum has been gentle with no irritation. It means a lot to us that you’re loving the results.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2025年8月22日

Hi Sofia, thank you for your feedback. I’m really sorry to hear about your concern with delivery. We always provide tracking details with every order so customers can see the estimated delivery date. For your order, the delivery estimate is 27/08/2025.

As we are based in the UK, shipping to Malaysia naturally takes a little longer than to other countries. However, because we’ve had so many requests from happy customers in Malaysia, we’re committed to continuing deliveries there.

We’re a small team who put an enormous amount of effort into offering both the highest quality products and a caring service. Reviews really do have a big impact on us, so we’d be very grateful if you could reconsider the one-star rating once your order arrives safely.

Thank you again for choosing us.

Warm regards,
Nuur Cosmetics
Customer Support Team

Nuur Cosmetics からの回答

2025年8月18日

Dear Rahaf,

We’re very sorry to hear about your experience. As per our policy, we are not responsible for orders placed with incorrect addresses. That said, we still issued you a full refund, and you are welcome to keep the parcel should it arrive.

We take pride in dispatching all orders on time and doing our very best for our customers. If you feel this has now been resolved fairly, we would greatly appreciate it if you could consider updating your review.

Esa Badr

Co-founder and Clinical Lead

Nuur Cosmetics Team

Nuur Cosmetics からの回答

2025年8月18日

Hi Mariam, I’m really sorry to hear this, I know how disappointing it feels when you’ve been excited to try something and don’t see the change you hoped for.
Our serum is designed to work gently and gradually, with most customers noticing the real difference closer to 8–12 weeks. Sometimes there’s even a short shedding phase in the early weeks, which is part of the natural lash cycle.
We’d love to take a closer look at your order, routine, and batch to make sure everything’s on track. Please get in touch with us at info@nuurcosmetic.com and we’ll work with you directly to put this right.
Thank you for giving us a try — we really do want you to love your results.

Esa Badr

Co-founder and Clinical Lead

Nuur Cosmetics Team

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Chlo.

We’re so happy to hear you’re already noticing a difference after a few weeks. It’s wonderful to hear your natural lashes are looking longer and that they’re growing back after lash extensions.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review.

We’re so happy to hear your mum is loving the lash serum and seeing such great results. It truly means a lot to us that you’d recommend Nuur Lash so highly.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Patricia.

We’re so happy to hear you’re already noticing longer, healthier lashes and that everything arrived nicely packaged. It truly means a lot to us that you had a great experience with both the product and our service.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Kat.

We’re so happy to hear you decided to give Nuur Lash a try after seeing us for so long and that you noticed growth within just a few weeks. It means a lot to us that the serum has been gentle for you after previous reactions.

Kind regards,
Enxhi | Founder

Nuur Cosmetics からの回答

2026年3月12日

Thank you so much for your lovely review, Fatima.

We’re really happy to hear the serum has been easy to use and gentle with no irritation. It’s wonderful to hear your lashes are already feeling stronger, and we’re excited for you to see how they continue to develop with consistent use.

Kind regards,
Enxhi | Founder