NYVA ロゴ
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NYVA レビュー 17

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TrustScore 5段階評価の4

3.8

婦人服店
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  1. 婦人服店

当該企業による記述

Innovative hijab solutions for the modern Muslimah — Helping you achieve a flowy and effortless hijab style in seconds

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3.8

ほぼ満足

TrustScore 5段階評価の4

17件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100％に回答しています

通常24時間以内に回答

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5つ星のうち5の評価

The best hijabs

I bought a couple of the instant chiffon hijabs to try motivate me me to try wearing hijab ❤️I was skeptical at first as I’ve never worn chiffon before and wasn’t a fan of the material not staying on, but ma’sha’Allah these hijabs are so good !!! So comfortable and easy to wear and I felt truly beautiful in them, I’m going to wear them for taraweeh and Eid and in’sha’Allah will continue to on my hijab journey , thank you so much team Nyva 🙏🏽 May Allah reward you infinite hasanat ❤️

2026年3月5日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Thank you so much for your beautiful words, Esraa 🤍 It truly means the world to our team to hear that our hijabs made you feel confident and comfortable. We’re so grateful you chose NYVA and are honoured to be part of your journey. ✨

5つ星のうち5の評価

Love! Love! Love!

Love! Love! Love! I got these scarves for my birthday and I couldn't believe how comfortable and easy they were to wear. I haven't worn any of my other scarves since getting these. I will be buying more!

2026年2月23日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Thank you for your wonderful feedback 🤍 We’re so happy to hear how much you’re enjoying your scarves and that they’ve become your favourites. Your support means so much to us! 🥹

5つ星のうち5の評価

The team was nothing but helpful

The team was nothing but helpful! I usually get anxious with online orders, but the people working in customer support were with me every step of the way. With every query I had, they were more than happy to help. The hijabs are also STUNNING! I will continue to support businesses that make the customer the number one priority. HIGHLY RECOMMEND!

2026年2月24日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Thank you for your lovely feedback 🤍 We’re so pleased to hear that our team was able to support you and that you love your hijabs. Your support means so much to us, and we truly appreciate you choosing NYVA! 🥰

5つ星のうち1の評価

Absolutely horrible people

Absolutely horrible people. Their delivery company failed to contact me or deliver my order, they then refused to cancel and refund my money. Absolute thieves!!! I don't want your stupid store credit, give me my money back!!!

2026年2月20日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Salaam Aktar 🤍

We’re truly sorry to hear that you’re disappointed with your experience.

According to the courier’s tracking, your parcel was transferred to your local postal service for final delivery and was later returned to us due to insufficient delivery details. As outlined in our shipping policy, once an order has been shipped and returned by the carrier, it is not eligible for cancellation or refund.

We did reach out to offer alternative solutions, including re-dispatch or store credit, and we remain happy to assist should you change your mind in the future.

Our intention is always to ensure every customer receives their order safely, and we sincerely regret that this was not the outcome in this case.

If you would like further assistance, please contact us at info@nyvascarves.com and our team will gladly help 🤍

5つ星のうち5の評価

I just starting to wear hijab recently

I just starting to wear hijab recently, and I bought different hijab styles from several retailers. I work in an office and I wanted something to look nice with formal clothing that is also comfortable. The normal undercap gives me bad headaches specially with long work hours and putting my hair up and I have long hair. I found the Nyva instant ninja and ordered a couple to try. Absolutely amazing. Very light ninja undercap. No pressure on my ears. The quality is very good and the size of the hijab itself is large so you can style it. The magnet is very strong and stays in place. I’m very happy with the purchase and going to order more but I hope they provide more colours of the instant ninja hijabs.

2026年2月8日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Thank you so much for your beautiful review 🤍 We’re truly honoured to be part of your hijab journey.

It means so much to hear that the Instant Ninja has been comfortable for long workdays. We designed it to feel light, effortless, and supportive, so this makes us incredibly happy 🥹

Thank you again for your support, and Ramadan Mubarak 🌙

5つ星のうち5の評価

Im extremely happy with my order

Im extremely happy with my order. I love the colours and the quality is absolutely perfect. Great customer service!!

2026年2月12日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Thank you so much for your kind words 🤍 We’re absolutely delighted to hear how happy you are with your order.

Thank you for your support, and we hope you enjoy your pieces 🥰

5つ星のうち1の評価

Completely Unacceptable Experience

Completely Unacceptable Experience

I paid an additional fee for 7-day express delivery and ended up waiting more than a full month without receiving anything. There was no clear communication, no proper updates, and no accountability for the delay.

After all that time, I was shocked to be asked to pay even more money just to receive my order — despite already paying extra for fast delivery. This was extremely frustrating and very disappointing.

When you run a scarf business, honesty and transparency with customers should be a basic standard. Customers trust you with their money and expect you to respect your promises.

Unfortunately, my experience was very unprofessional, and I would not recommend ordering from this company.

2026年1月12日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

We’re truly sorry to hear that you felt disappointed with your experience 🤍

Your order included several items that were on backorder, which required additional time before dispatch. This timeframe was indicated on the product pages at the time of purchase, and our team remained responsive and in contact throughout the process to provide updates and support. Once the stock arrived, your parcel was dispatched promptly using the DHL Express service selected at checkout.

During this period, we also offered the option to change the shipping method to Standard International and refund the difference in cost due to the backorder. The order proceeded with DHL Express and was sent using that selected method once all items became available.

The additional amount requested upon delivery is a customs/import fee applied by authorities in the destination country. These charges are not collected by us, are separate from the shipping fee paid at checkout, and are determined by government regulations and the carrier. Information regarding potential customs duties and import fees for international orders is outlined in our shipping policy.

We always aim to respond promptly, communicate transparently, and support our customers at every stage of their order journey, and we’re sorry to hear that this experience did not meet your expectations.

We genuinely care about our customers’ experience and appreciate the opportunity to address your concerns.

5つ星のうち1の評価

It is not good quality

It is not good quality, some of the scarves I ordered have minor holes. The price you pay for it is definitely not worth it.

2025年11月24日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Salaam Jamilah,

We are so sorry to hear that you may have received a faulty item, this is absolutely not reflective of the standard we strive to provide at NYVA. We’ve checked our customer care inbox and cannot find any email or message from you regarding an issue with your order.

Please rest assured that we always accommodate situations like this, as customer satisfaction is extremely important to us. As per our store policy, on the rare occasion that a product arrives defective, we always provide a free replacement or refund once visual proof is provided.

We are very confident in the quality of our products, all our pieces are made from scratch using high-quality materials, and they undergo strict quality control before dispatch. That being said, faults can occasionally happen, and we take them very seriously.

We’ll be reaching out to you directly to resolve any concerns and ensure you’re fully taken care of. Thank you for bringing this to our attention.

5つ星のうち5の評価

Best Hijabs …

Really comfortable easy to wear and quality material.
Nyva makes the best hijab’s ever.

2025年9月7日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Salaam lovely! Thank you so much for your amazing feedback 🥹 💕

5つ星のうち5の評価

I recently start wearing hijabs

I recently start wearing hijabs, it was not easy for me to carry undercap and scarf at the same time, but once I tried from NYVA I loved to wear hijabs. It’s very easy and comfy and best part it doesn’t need any pins. I think i bought all the colors. I’m so excited to wear on my job 🥰 Thank you NYVA 😍

2025年8月26日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Salaam Iqra! Thank you so much for your amazing feedback! 🥹 This made our entire day 💕

5つ星のうち5の評価

I’m obsessed with these hijabs

I’m obsessed with these hijabs! Perfect for any occasion, especially when I’m in a hurry :) I purchased several colours and my absolute favourite is the Praline. The fabric drapes beautifully and the quality is amazing. Really well made, I’m impressed. I’ll definitely be buying more in other colours! Thank you so much :)

2025年7月20日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Salaam Chrissy! Thank you so much for this amazing review! 🥹 💕

5つ星のうち5の評価

Amazing, game changing!

Amazing! The instant hijabs are a total game changer. The quality this company sends you is out of this world and the customer service is fast, attentive, and polite.
Will be buying hijabs exclusively here from now on

2025年8月11日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Salaam Mariam! Thank you soooo much for this amazing feedback 🥹 Your review made our day! 💕

5つ星のうち5の評価

Amazing hijabs

breathable and comfortable hijabs
a bit expensive but soooo worth it
if you are a new hijabi or have been for a long time plsss get these scarves theyre truly amazing
great quality material and not irritating at all

2025年6月29日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Salaam Afrah! Thank you sooo much for sharing your amazing feedback 🥹 It truly means the world to us 💕

5つ星のうち5の評価

Best hijab in the world Ma sha Allah…

Best hijab in the world Ma sha Allah love it so much may Allah give barakah in your work you guys are doing great job 100/100 best hijab ever no words to explain overall outstanding ❤️🥹

2025年5月14日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Salaam Farzana! Thank you sooo much for your amazing feedback 💖 May Allah reward you for your kind words! 🥹

5つ星のうち5の評価

Great quality and service

Great quality and service. I ordered in several colours to suit my wardrobe and I absolutely love them. They are so versatile and practical.

2025年3月22日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Your feedback made our day! So glad you're loving them 🥰

5つ星のうち1の評価

terrible service

terrible service. terrible company: Ive placed an order and waited 6 month and then they exhausted my patience but still nothing arrived

2024年12月3日
自発的なレビュー
NYVA ロゴ

NYVA からの回答

Salaam Sarah, I’m so sorry to hear about your experience - that’s definitely not reflective of the service we strive to provide 🥺

After reviewing your order, I can see this was a pre-order item, which meant it wasn't ready to ship immediately. By the time it was ready, your address had changed, and although we attempted to resend it, there was another issue with delivery - which is very rare and not something we usually encounter.

We issued a full refund at the time and have since grown our team to better manage our increasing volume and ensure situations like this aren’t repeated. We’re still a small business, but we’re learning and improving with every step, inshaAllah.

We sincerely apologise once again, and thank you for your patience. I truly wish you a beautiful day ahead 🤍

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