Nzhomeware レビュー 

Nzhomeware からの回答

2026年8月6日

Thank you for your review. To clarify: our system sends a shipping confirmation email automatically once an order is dispatched, so if you received that email, the order has physically left our warehouse – in which case, any delay would be with the courier.

If, however, it has been over a week since you placed the order and you have not received a dispatch email, that would indicate an issue on our side, and we would want to investigate it immediately.

Customer experience is very important to us, and we take all delivery issues seriously. To help us check what happened in your case, could you please reply with your order number? Once we have that, we will review the matter thoroughly and get back to you.

Nzhomeware からの回答

2025年10月31日

Hi there,

Thank you for sharing your feedback. We completely understand your concern regarding the pricing display and greatly value your input. We will work on improving our pricing to make it clearer and more transparent for our customers.
We’re always looking to enhance the shopping experience, and your feedback helps us do that.
If you’d like to discuss this further or need assistance, our customer service team would be happy to help directly.

Cheers

Nzhomeware からの回答

2025年7月8日

Hi Kim,we truly value all feedback from our customers. However, after carefully reviewing our records, we were unable to locate any order or customer details corresponding to your name. If you believe this is a misunderstanding, we kindly invite you to contact us at service@nzhomeware.co.nz so we can look into this matter further. Thank you for your understanding and cooperation.

Nzhomeware からの回答

2025年7月8日

Hi there,we're sorry to hear about your experience and truly understand your frustration.
As per our warranty policy, our tapware includes:
5 years warranty for general use
3 years for replacement cartridges
1 year for surface issues such as fading or peeling
1 year for replacement parts (e.g. pull-down hoses, spray heads, sensors)

Your order was placed in 2023 and is now outside the surface warranty period. However, we have already offered a free replacement cartridge and a 20% refund to help resolve the issue.

While we’re unable to offer a full refund or cover plumbing costs beyond the warranty period, we remain happy to assist further if you wish to proceed with the offered solution.

Thank you again for your feedback — we are constantly working to improve both our product quality and after-sales service.

Nzhomeware からの回答

2025年7月8日

Hi Eland,we’re very sorry to hear that your overall experience didn’t meet your expectations. We truly value all customer feedback, and we’re committed to improving our service based on it.

That said, we’re glad to hear that Megan was able to assist you effectively — we’ll be sure to pass on your kind words to her.

If there’s anything further we can do to help, please don’t hesitate to contact us directly. Thank you again for your honest feedback.

Nzhomeware からの回答

2025年7月8日

We're very sorry to hear about your experience. We take these concerns seriously, but unfortunately, we are unable to locate any order or communication from you based on the information provided.

NZ Homeware is a genuine New Zealand-based business, and we are committed to ensuring every customer receives their order and proper support.

Please reach out to us directly at service@nzhomeware.co.nz with your full name and order number, so we can look into this urgently. We’d like the opportunity to assist you and resolve this matter.

Nzhomeware からの回答

2025年7月8日

Hi there,we're sorry to hear that your experience fell short of expectations, and we truly appreciate your patience throughout the process.

We always aim to respond to emails within 24 hours and do our best to answer phone calls unless our team is assisting in-store customers at the time. When an item is out of stock, we normally contact customers within 24 hours to provide an update.

We're not sure what caused the delay in this particular case, but we're glad to hear you eventually received your order. We'll certainly take your feedback on board and continue to improve our service and communication.

Thank you again for your honest review.

Nzhomeware からの回答

2025年7月8日

Hi Jo,we're very sorry to hear about your experience and understand how upsetting it must have been.

We aim to respond to all customer emails within 24 hours, and our team does its best to answer phone calls unless we're assisting other customers in-store at the time. If you reach our voicemail, we encourage you to leave your name and order number so we can follow up promptly.

We can confirm that we do not block customer calls under any circumstances, and we're sorry if this gave the wrong impression.

If you could please email us again at [your support email] with your order details, we’d be more than happy to look into this further and assist you as soon as possible.

Thank you again for your feedback — we are always working to improve our service.

Nzhomeware からの回答

2025年7月8日

We really appreciate your feedback! It's great to know our service and product quality met your expectations — we hope to see you again soon.

Nzhomeware からの回答

2025年7月8日

Hi Juri,we're sorry to hear about your experience and appreciate you taking the time to share your feedback.

We aim to respond to all emails within 24 hours, and our phone system may go to voicemail if our team is assisting in-store customers — in which case we encourage customers to leave their contact and order details so we can return the call.

We'd like to clarify that we do not advertise or promise overnight shipping through any of our channels. Standard delivery times can vary based on the courier and location.

Additionally, we offer a 15-day change-of-mind return policy and always aim to resolve refund or return requests fairly and promptly.

We’re sorry if your experience didn’t reflect this and would be happy to look into the situation further. Please feel free to contact us at [your support email] with your order number.

Thank you again for your feedback — we are continuously working to improve our service.

Nzhomeware からの回答

2025年7月8日

Hi Elisabeth,thank you for your feedback. We're sorry to hear about the inconvenience caused and appreciate you taking the time to share your experience.

For larger items, we charge delivery based on actual courier rates. If a customer initially selects pickup but later requests delivery, a delivery fee is still applicable. We understand this may have come as a surprise, and we’ll look into how we can communicate this more clearly in the future.

We value all feedback — it helps us improve both our service and communication. Please feel free to reach out to us directly if you’d like to discuss this further.

Nzhomeware からの回答

2025年7月8日

We really appreciate your feedback! It's great to know our service and product quality met your expectations — we hope to see you again soon.

Nzhomeware からの回答

2025年7月8日

Hi Maryam,we're sorry to hear your delivery didn’t arrive as expected and can understand your frustration.

For most Auckland addresses, our website states a standard delivery timeframe of 2–3 working days. Some items require processing or restocking before dispatch, and we always encourage customers with urgent orders to contact us directly so we can provide the most accurate delivery estimate for their address.

While we do our best to dispatch orders on time, delivery delays can sometimes occur due to courier operations — especially during peak periods.In your case, the item was picked up from our warehouse on time, and the delay appears to be on the courier’s end.

We genuinely appreciate your feedback and will continue working closely with our courier partners to improve delivery reliability. If you’d like to discuss your order further, please feel free to reach out to us at service@nzhomeware.co.nz.