I recently purchased a dining table and chairs from Oak Furniture King and I’m very pleased with the service. Delivery was fast, and I was kept updated throughout, including clear communication... もっと見る
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fantastic garden furniture had a problem but was sorted next day,this company is well worth you buying from,first class service
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Oak Furniture King's customer service is second to none! I ordered a table with which there was unfortunately a problem. I returned it and OFK sent a replacement with a similar problem. These things... もっと見る
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Saw the tables of a couple different websites and Oak Furniture King was the cheapest and had the cheapest delivery cost. Wasn't in a rush so just took standard delivery and the speed at which the ord... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
At Oak Furniture King we offer an extensive range of high quality solid hardwood furniture in a variety of styles and finishes to suit any type of home. From solid oak dining sets to rustic oak bedroom furniture we offer the UKs most sought after and current ranges at unbeatable prices. Our large distribution centre located in Birmingham holds thousands of pieces of hardwood furniture in stock at any one time. This ensures that your furniture can be dispatched within days of ordering. Please submit your queries to: Sales: customerservices@oakfurnitureking.co.uk Telephone: 0121 667 2175 Lines are open Monday to Friday from 9.00am to 5.00pm (GMT) (Exc. Christmas Day and Boxing Day) Post: ALM Distribution 10 Dudley Road, Oldbury, West Midlands B69 3DN
連絡先
10 Dudley Road, B69 3DN, Oldbury, 英国
- 0121 552 0331
- customerservices@oakfurnitureking.co.uk
- oakfurnitureking.co.uk
4.7
優良
2251件のレビュー
ネガティブなレビューの 100％に回答しています
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I have purchased a coffee table
I have purchased a coffee table, which looks great and good quality.
2026年3月6日
Oak Furniture King からの回答
Thank you for your lovely feedback. We’re really pleased to hear you are happy with how it looks.
Kind regards,
Liz
Customer Service Team
Oak Furniture King
fantastic garden furniture had a…
fantastic garden furniture had a problem but was sorted next day,this company is well worth you buying from,first class service
2026年3月18日
自発的なレビュー
Oak Furniture King からの回答
Thank you for your kind review. We’re really pleased to hear that the issue was resolved quickly and that you’re happy with the service.
Kind regards,
Liz
Oak Furniture King
Oak Furniture King からの回答
Hello Alison
Thank you so much for your 5* review.
We are delighted to hear you are happy with your new table and appreciate you taking the time to share your feedback.
Kind regards
Helen
That’s Furniture
I’ve bought a TV unit the big one
I’ve bought a TV unit the big one. It is really good looking and robust product.
2026年2月16日
Oak Furniture King からの回答
Thank you for taking the time to leave your review. We’re happy to hear that you are pleased with your purchase.
Kind regards,
Liz
Customer Service Team
Nice quality furniture
Nice quality furniture, easy ordering, delivery contact kept well informed until it arrived ,polite and efficient delivery men.
2026年2月11日
Oak Furniture King からの回答
Thank you for your kind review.
We are so pleased you are happy with the quality of the furniture and that ordering was easy. It is great to hear you felt well informed and that the delivery team were polite and efficient.
Kind Regards
Liz
Customer Service Team
Beautiful Dining Set – Exactly as Advertise
I recently purchased a dining table and chairs from Oak Furniture King and I’m very pleased with the service. Delivery was fast, and I was kept updated throughout, including clear communication on the day of delivery.
The dining table and chairs were exactly as advertised and looked just like the pictures online. The measurements were accurate, which made everything fit perfectly in my space.
Overall, a smooth experience and great quality furniture. I would definitely recommend them.
Mrs Arshad
2026年2月5日
Oak Furniture King からの回答
Thank you for your lovely review. We’re so pleased to hear you’re happy with your dining set and that everything went smoothly with the delivery.
We really appreciate your recommendation and hope you enjoy your furniture for many years to come.
Kind regards
Liz
Customer Service Team
Oak Furniture King
Poor quality & poorer customer service
I ordered a premium oak dining table and chairs from Oak Furniture King around six months ago, and the experience has been nothing short of unacceptable. Two weeks ago, one of the table legs came loose and completely fell off. For a product sold as high‑quality, this is shocking. I’ve emailed the company several times this week, called repeatedly and left messages asking for someone to get back to me. I’ve had no response at all. The lack of customer service is unbelievable. Because the table is now damaged and I also sustained a leg injury when it collapsed, I’ve had no choice but to appoint a solicitor to pursue compensation. I expected far better from a company selling “premium” furniture. At this point, I cannot recommend them to anyone.
2026年2月20日
自発的なレビュー
Oak Furniture King からの回答
Hello Mr Evans
We are sorry to hear this
We always welcome the opportunity to resolve any concerns and would be more than happy to assist you further.
Having checked all of our email inboxes, we have been unable to locate any previous correspondence from you we also do not currently operate a voicemail service, so customers are unfortunately unable to leave messages.
Could you please confirm which telephone number you have been calling so that we may investigate this matter further?
Please contact us directly on 01215520331 or at customerservice@thatsfurniture.co.uk with your order details and any relevant information and we will look into this directly
Kind regards,
Helen
Customer Service Team
Edited 27th February 2026
- This is an unprompted review, which we have requested more information on however the original poster has not responded.
- We also originally responded with the above in an attempt to get them to reach out to us which has not happened.
- We have searched our emails and have not received any correspondence regarding anything of this nature.
- We have searched through all our customers orders under the name “Evans” and there are no orders for any form of dining table or rattan table from December 2024 onwards
- We have a working telephone line manned daily between 9am – 5pm Monday to Saturday and 10am – 4pm Sunday with no option to leave a voicemail
- We have received no correspondence or contact from any solicitors
- Our dining tables are made of Solid Oak, the frame of the tables will have a brace which allows for the legs to be securely attached to the table top with 2 bolts to each leg this is uniform throughout all the ranges, the table top with the exception of the Kuba weighs down on to the legs which would stop a leg from just falling off. With the Kuba dowels are used to ensure for extra support. In any instance movement would be the first thing which would become noticeable and should be investigated further.
- The rattan tables have a frame which is connected to the table top, each panel is secured at two separate places and a leg falling off without being tampered with would be highly unlikely.
Unfortunately without further context including the customer’s name, what they ordered, pictures etc we cannot verify this review is genuine, if it is and more information is provided we would be happy to assist however at present we have exhausted all means of trying to reach out to this customer with the limited information we have in order to assist any further.
Kind regards,
Helen
Customer Service Team
Worst Treatment by any Company EVER!
I have genuinely never been treated this badly by any company. Oak Furniture King blamed me for their delivery drivers failing to deliver my order because it was raining and they did not want to get wet. I emailed them clear proof that I received no calls on my intercom, but they still decided to cancel my order without my agreement.
After cancelling the order, they then took three whole weeks to refund me. The entire experience felt dismissive and unprofessional from beginning to end. Their customer service team seemed more interested in deflecting blame than resolving anything, and the glowing reviews online feel completely out of step with the reality I experienced. I am fairly sure their customer service team is employed solely to write fake reviews.
Do not buy from these cowboys. I would never use this company again.
Edited 27th February 2026
The situation speaks for itself - Oak Furniture King staff consistently deflect blame rather than acknowledge their own failures in customer service.
2026年2月2日
自発的なレビュー
Oak Furniture King からの回答
Hello Peter
We are sorry to hear this
We always welcome the opportunity to resolve any concerns and would be more than happy to assist you further.
Please contact us directly on 01215520331 or at customerservice@thatsfurniture.co.uk with your order details and any relevant information and we will look into this directly
Kind regards,
Helen
Customer Service Team
Edited 27th February 2026
- This is an unprompted review, which upon requesting more information was provided with the customer’s name and email address
- An sent an email to the customer reaching out to request further information to allow us to look into this further but to date have received no reply
- The above response was left initially in an attempt to get the original poster to reach out to us which has not happened.
- A search has been completed of our emails and we have not received any correspondence regarding anything of this nature.
- A search has been conducted on our Order Management System searching all our customers orders and we cannot find any orders under the name and email provided following the request for further information
At OFK we are a relatively small team and can often recall any issues of this nature, in this instance as we cannot recall or match the details provided with any orders and without further context or communication we are unable to verify if this is a genuine review.
Only in extreme cases do we execute the right to cancel customers orders should they become abusive towards the customer service agents which does not happen very often; generally through the resilience shown by the team they are able to communicate effectively in resolving a wide range of customer service issues in a professional manner demonstrating empathy and understanding at all times.
However with this being said our staff have the right to work without being shouted at, belittled, sworn at or abused in any way whilst trying to assist customers.
We are happy to look into this issue further if the original poster is able to reach out to us, until then we are unable to provide any further insight on the issues highlighted due to lack of customer order information
Kind regards,
Julie Oakes
Customer Service Manager
Customer service second to none
Oak Furniture King's customer service is second to none! I ordered a table with which there was unfortunately a problem. I returned it and OFK sent a replacement with a similar problem. These things sometimes occur. Telephone and email contacts with Liz, Helen and Julie who answered the phone when Liz and Helen weren't around and arranged the exchange, were brilliant. All three of these ladies were helpful, professional and friendly and could not have been more accommodating. My refund for the table arrived promptly after it was returned to OFK who expertly arranged all the table transports.
The delivery people were great too, great contact and great help with dismantling and assembling the very heavy table, arranged by OFK ladies.
2026年2月13日
自発的なレビュー
Oak Furniture King からの回答
Hello Louise
Thank you so much for taking the time to share your experience with us. I truly appreciate your kind words and recommendation it means a great deal to the whole team.
While I’m very sorry that you experienced issues with the table , we’re pleased we were able to resolve everything for you as smoothly as possible.
Julie, Liz and I are especially grateful for your lovely comments. We always aim to provide helpful, professional and friendly service, so it’s wonderful to know you felt well supported throughout.
Kind regards,
Helen
Customer Service Team
Oak Furniture King
Emailed with concerns about dent but no…
Emailed with concerns about dent but no reply. Table very orange and not colour shown.
2026年1月24日
Oak Furniture King からの回答
Hello Hayley
We’re very sorry to hear that you’re not 100% satisfied with your order, and we sincerely apologise for any disappointment caused.
However, we were not made aware of any issues with your order prior to this review. We always welcome the opportunity to resolve any concerns and would be more than happy to assist you further.
If you would like us to look into this matter, please don’t hesitate to contact us directly on 01215520331 with your order details and any relevant information.
Kind regards,
Helen
Customer Service Team
Great table and chairs
Great table and chairs. Stylish, modern and of very high quality.
Quick and careful delivery too.
2026年1月22日
Oak Furniture King からの回答
Thank you so much for your wonderful feedback.
We really appreciate your support and hope you enjoy your furniture for many years to come.
Kind regards,
Liz
Customer Service Team
Round Oak Table
The table & chairs are lovely, the ordering and delivery went very smoothly. I would definitely buy from them again.
2026年1月28日
Oak Furniture King からの回答
Thank you very much for your kind feedback.
We’re really pleased to hear that you’re happy with the table and chairs, and that the ordering and delivery process went smoothly. Your support is greatly appreciated, and we’d be delighted to help again in the future.
Kind regards,
Liz
Customer Service Team
Fantastic service
Fantastic service. Ordered a dining chair unfortunately wrong colour arrived. Contacted the company resolved the matter straight away. Correct coloured chair delivered and other taken away. Chair is so comfortable and stylish will be ordering another one. Would recommend this company without hesitation.
2026年2月5日
自発的なレビュー
Oak Furniture King からの回答
Hi Christine
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you’re pleased with your new chair and we appreciate your kind words and recommendation.
Customer satisfaction is extremely important to us, and we are always grateful for the opportunity to put things right when something hasn’t gone as expected.
Please don’t hesitate to get in touch if there’s anything else we can help with in the future.
Kind regards,
Helen
Customer Service Team
Oak Furniture King
Oak Furniture King からの回答
Hello Mellissa!
Thanks so much for the 5* review.
We are delighted to hear you are happy with your purchase, we're really glad to hear such kind words.
If you need anything in future please don't hesitate to reach out
Kind Regards
Helen
Customer Services
6 dining room chairs
Pleased with items ordered. All delivered on time. However, although I tried to apply an in date 30% discount code the website kept refusing to apply code. I emailed oak furniture king explaining the situation and ask them to amend order but nothing came of this and I was charged full price with no discount. Needless to say I was disappointed with this.
2026年1月13日
Oak Furniture King からの回答
Hello Sue
Thank you for taking the time to leave your feedback.
We’re glad to hear that you’re happy with the furniture and that everything was delivered on time.
We’re sorry, however, to hear about the disappointment surrounding the discount code.
At the time of your order, we did not have a 30% discount code active on our website.
A quick Google search has made us aware, however, that a similarly named competitor has run a promotion of this nature, so it’s possible there may have been some confusion.
Unfortunately, this specific point was not raised during our direct telephone contact with you, where we would have been happy to clarify this at the time also.
If you have any further questions or would like to discuss this in more detail, please don’t hesitate to reach out to our customer service team, we’re always happy to help.
Kind regards,
Helen
Oak Furniture King
Oak Furniture King からの回答
Thank you for your lovely feedback. We’re really pleased to hear your order arrived on time and that you’re happy with how it looks.
Kind regards,
Liz
Customer Service Team
Oak Furniture King
Excellent chunky oak lamp table
Excellent chunky oak lamp table, perfect for what we wanted. Arrived in good order, well packaged and in perfect condition - really pleased!
2025年12月24日
Oak Furniture King からの回答
Thank you very much for your kind review. We are delighted to hear that the oak lamp table was exactly what you were looking for and that it arrived in perfect condition. We really appreciate you taking the time to share your feedback.
Kind regards
Liz
Oak Furniture King
Oak Furniture King からの回答
Thank you for your kind feedback. We’re so pleased to hear that you’re happy with your product and that delivery was smooth and hassle-free. Your satisfaction means a lot to us, and we hope you enjoy your purchase for many years to come.
Kind Regards,
Liz
Oak Furniture King
Customer Service Team
Service and delivery on time and easy.
2025年12月1日
Oak Furniture King からの回答
Thank you for your feedback. We are pleased to hear that you found the service easy and the delivery on time.
Kind regards,
Liz
Customer Service Team
Oak Furniture King
Oak Furniture King からの回答
Thank you for your feedback. We are delighted to hear that you found the ordering process easy, the delivery prompt, and that you are happy with the quality of your purchase.
We really appreciate you taking the time to share your experience.
Kind regards,
Liz
Customer Service Team
Oak Furniture King
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