If you want excellent service read below. I had such a fantastic experience thanks to Helen. From start to finish, she truly went above and beyond to make sure everything was handled smoothly. She... もっと見る
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Recently purchased garden furniture for delivery to a remote area in Scotland and was a great experience. Pricing was very competitive and Helen on customer services answered all queries very quickly... もっと見る
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Furniture was fabulous. Quality better than expected. Delivery less than fabulous. We’re told that we would be advised of delivery time. This didn’t happen. We were out when pallet arrived (were calle... もっと見る
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No problems ordered furniture I wanted was notified re delivery date.The transport company phoned day before delivery to confirm time slot & arrived on time.Driver was very helpful friendly & pleasant... もっと見る
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企業情報
当該企業による記述
Thats Furniture was founded in 2021 with the simple aim of making stylish furniture affordable for everyone. We believe that good design doesn't have to cost a fortune, and our furniture is proof of that. We understand that everyone's style is different, which is why we offer a range of furniture to suit all tastes and our team is always on hand to help you choose the right piece for your home. Our collections include everything from sofas and armchairs to coffee tables and sideboards, all designed with style and comfort in mind. And because we work directly with the manufacturers, we're able to keep our prices low without compromising on quality. What's more, we offer fast and free shipping on all products directly from our centrally located warehouse in Birmingham, with next day delivery available on many products at checkout. And if you're not completely satisfied with your purchase, we offer a no quibble 30 day returns policy for your peace of mind. So whether you're looking for a new sofa for your living room or a bedroom set for your guest room, you're sure to find something you love at Thats Furniture.
連絡先
10 Dudley Road, Oldbury, B69 3DN, Birmingham, 英国
- 0121 667 2755
- customerservice@thatsfurniture.co.uk
- www.thatsfurniture.co.uk
4.6
優良
249件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent quality oak dining chairs
Excellent quality oak dining chairs. Speedy delivery. Helpful office when I telephoned about payment.
2026年3月3日
Thats Furniture からの回答
Hello Helen
Thank you for your 5* review.
We are very pleased to hear that you are happy with your purchase and the service provided, and it’s wonderful to know that your experience with us was such a positive one.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Thats Furniture からの回答
Thank you for taking the time to leave your review. We’re delighted to hear that you’re pleased with your table and that the delivery and communication met your expectations.
Kind regards,
Liz Smith
Customer Service Team
Recently purchased garden furniture for…
Recently purchased garden furniture for delivery to a remote area in Scotland and was a great experience. Pricing was very competitive and Helen on customer services answered all queries very quickly by phone and email. The items arrived on pallets quickly in pristine condition and very well packaged. A fantastic supplier.
2026年3月5日
Thats Furniture からの回答
Thank you for taking the time to leave your review. We are very pleased to hear that you had a great experience and that everything arrived quickly and in perfect condition.
Kind regards,
Liz
Customer Service Team
Thats Furniture からの回答
Hello Jim!
Thank you so much for the 5-star review, we’re so happy to hear you're pleased with your purchase!
We hope to have you shop with us again soon.
Kind Regarrdss
Helen
Customer Services
Thats Furniture からの回答
Thank you for your lovely feedback. We’re so pleased to hear you’re happy with your order.
Kind regards,
Liz
Customer Service Team
Excellent service
Ordering was very simple after finding exactly what I wanted. Quick delivery and package really well
2026年2月10日
Thats Furniture からの回答
Hi Jacqueline!
Thank you so much for your 5-star review!
We're delighted to hear that you're happy with both your purchase and the service you received.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
If you want excellent service read…
If you want excellent service read below.
I had such a fantastic experience thanks to Helen. From start to finish, she truly went above and beyond to make sure everything was handled smoothly. She was not only professional and knowledgeable, but also incredibly patient, attentive, and genuinely caring.
What really stood out was her willingness to go the extra mile — nothing felt like too much trouble. She followed up promptly, kept me informed every step of the way, and made what could have been a stressful situation feel easy and seamless.
Exceptional customer service like Helen’s is rare, and it made a lasting impression. She’s a true asset to the team, and I’m incredibly grateful for her support. Thank you, Helen!
2026年2月11日
自発的なレビュー
Thats Furniture からの回答
Thank you for your kind feedback. I will make sure this is passed on to Helen.
Kind regards
Liz Smith
Customer Service Team
Ordered on a Sunday evening and arrived…
Ordered on a Sunday evening and arrived well packaged on a pallet on Wednesday morning. Was very impressed with the price and how well I was kept informed of the delivery status. The dining set is also really good quality and can’t wait to have people round to show it off. Thank you That’s Furniture.
2026年2月2日
Thats Furniture からの回答
Hi Paul
Thank you for your 5* review.
We are very pleased to hear that you are happy with your purchase and the service provided, and it’s wonderful to know that your experience with us was such a positive one.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Pleased with the quality of product
Pleased with the quality of product, fast efficient service. Kept me informed by email of progress to delivery.
2026年1月29日
Thats Furniture からの回答
Hi Yvonne
Thank you so much for your 5* review and your kind words.
We are delighted to hear that you are happy with your purchase and found the whole ordering and delivery process so easy
If you have any questions or queries in the future we will be happy to help.
Kind Regards
Helen
Customer Services
Thats Furniture からの回答
Hi Ishrat!
Thank you so much for the 5-star review, we’re so happy to hear you're pleased with your purchase!
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Kept well informed of date and time of…
Kept well informed of date and time of delivery then got a phone call to say they would be with me in 15 mins . I bought a glass coffee table that was very well packed and just what I wanted
2026年1月2日
Thats Furniture からの回答
Thank you very much for taking the time to leave us such a lovely review. We’re delighted to hear that you were kept well informed throughout the delivery process and that your coffee table arrived safely, well packaged, and exactly as you wanted.
We really appreciate your feedback and hope you enjoy your new table.
Kind regards
Liz
That’s Furniture
Thats Furniture からの回答
Thank you for your lovely feedback. We’re so pleased to hear you’re happy with your order.
Kind regards,
Liz
Customer Service Team
Smiles all roundAll good- very pleased with process and…
All good- very pleased with process and product
2025年12月17日
Thats Furniture からの回答
Hi Ian
Thank you for the 5* review - we are delighted to hear you are happy with the whole process of shopping with Thats Furniture
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Service at That’s Furniture is the best
The Customer Service at That’s Furniture is the best I have recently experienced. Helen, the person who dealt with all my enquiries, responded speedily and sorted out what I needed to do. She was polite and obviously knows this business really well. I was really pleased with this level of service!
2025年11月14日
自発的なレビュー
Thats Furniture からの回答
Hi Linda
Thank you so much for your 5* review and your lovely feedback!
I’m genuinely delighted to hear that you were happy with the service you received, and it’s wonderful to know that your experience with us was such a positive one.
We truly appreciate you taking the time to share your experience, and we hope to have you shop with us again soon.
Many thanks,
Helen
Customer Services
Excellent value for money
Quality glass nest 3 side tables. Averaged £50 less than other websites and included quick delivery in the price. Very pleased.
2025年10月27日
Thats Furniture からの回答
Thank you so much for your lovely feedback! We’re delighted to hear you’re pleased with your glass nest tables. We really appreciate your support and hope to assist you again in the future.
Kind regards,
Liz
Customer Service Team
That’s Furniture
Faulty table construction
I purchased a table and four chairs from this company in 2023.
The table became unstable and unsafe to use.
On checking we found that only one screw had been used to secure the rectangular piece of wood that holds the table leg in place.
I sent photographs to That's Furniture. Their responses was that the tables are constructed at their factory and they do not have any spare parts.
I had numerous emails from the customer service department reiterating that no spare parts were available however I have now received the part and the table is stable.
The table and chairs I am happy with but the customer service at this company is not good.
I have all the emails from Thats Furniture that confirm the information I have provided. If the table had not been dismantled we would not have identified the missing screw. The photos sent to That's Furniturec confirmed this. With only one screw in the leg support structure over time the table become unstable.
The table and chairs I am happy with and my review is factual.
2025年10月1日
自発的なレビュー
Thats Furniture からの回答
Thank you for your feedback. While we welcome genuine and accurate reviews, this review does not fairly or truthfully reflect the facts of your case.
The item was supplied in 2023. At no point during 2023 or 2024 did you report any concerns regarding defects, instability, or safety.
Your first contact regarding any issue was made in October 2025, over two years after delivery and well outside the 12 month manufacturing warranty. Despite having no obligation to do so, we still agreed to assist you purely as a goodwill gesture.
The part you required is an internal structural component that is not designed to be accessed or dismantled by customers. It is not a stocked spare part and cannot be taken from other items.
We therefore had to obtain confirmation and availability from our supplier before a replacement could be arranged. Under these circumstances, the lead time of just over four weeks was entirely reasonable and was clearly communicated to you throughout.
It must also be placed on record that the table had been dismantled by yourself, including internal components that should never be removed. This level of disassembly was unnecessary to identify any issue and may have contributed to the condition shown in your photographs.
Furthermore, had a fixing genuinely been missing from manufacture, instability would have been present from the point of first assembly. It would have been expected that this was reported at the time of purchase, not more than two years later.
Throughout this process, our team remained professional, responsive, and committed to reaching a resolution, despite being repeatedly met with threats of third party action and the posting of negative Trustpilot reviews while the matter was actively being handled.
For clarity, the replacement part was dispatched on 13 November 2025 and delivered on 14 November 2025.
We are committed to helping our customers wherever possible, even outside warranty periods, but we also believe it is important that the situation is represented accurately, particularly when our team made every effort to resolve an issue reported more than two years after delivery.
Thats Furniture
Customer Service Team
I was able to discuss the item with…
I was able to discuss the item with someone in person beforehand to check details.
It arrived as planned and is as described
2025年10月23日
Thats Furniture からの回答
We’re really pleased to hear you were able to speak with someone beforehand and that your item arrived as expected and is just as described.
If you need anything else, please feel free to get in touch.
Kind regards,
Liz
Customer Service Team
That’s Furniture
Thats Furniture からの回答
Thank you for your review.
We are very pleased to hear that you are happy with your item. The feedback is greatly appreciated.
We hope to have you shop with us again soon.
Kind Regards
Liz
Customer Services
Exceptional service and product
From the time I ordered my beautiful table and chairs to the time it was delivered … exceptional communication, professional service and wonderful quality product.
2025年10月17日
Thats Furniture からの回答
Hi There!
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase and with the service provided.
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Thats Furniture からの回答
Hi Teresa,
Thank you for your kind review! We’re so pleased you’re happy with the quality and delivery of your furniture.
Kind regards,
Liz
That’s Furniture
Customer Service Team
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