Tried to buy some towels. Waited 11 days without getting a dispatch email, sent a message to customer services and then my order was cancelled and refunded.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Well words don’t rate this company enough. I ordered a robe, very please with the item very pleased good quality cotton Muslin. In addition when the item arrived it was packed in such a lovingly prof... もっと見る
Horrible customer service - I wanted to return a sheet and pillow case set I bought as the material was thin and a bit scratchy. I emailed and used the chat 4 separate times to initiate a 'free-return... もっと見る
My original order to your Company was received but it was not complete, so I sent a message to the Ocoza team. Today I received a missing mint fitted sheet free of charge. I am very pleasantly surpr... もっと見る
企業情報
当該企業による記述
100% Cotton Bedding & Bath
連絡先
Pappelalle 78/79, 10437, Berlin, ドイツ
- +49162738746
- hello@ocoza.com
- ocoza.com
3.0
まあまあ
100件のレビュー
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
5 stars
so impressed - great quality and value for money
I will definitely be ordering again and recommending to friends
2021年8月26日
I am very satisfied
Recently I bought bedding set, bathrobe and 2 towels, I am very 2satisfied with the products, material and the beautiful colors that it has at a reasonable price.
2021年8月26日
Excellent quality product
Excellent quality product the colour is perfect and is the one I wanted I was looking for sheet long time thank you Ocoza
2021年8月25日
Could not be happier with my order!!!
Could not be happier with my order!!!! It came super fast I was so surprised!
The embroidered face towel and the little evil eye are a lovely touch!
I’ve been recommending Ocoza to everyone around me since I’ve gotten my sheets, so so pleased.
2021年8月20日
Perfect color and great material i love…
Perfect color and great material i love it
Thank you
2021年8月19日
I made up my bed kwith the new bedding…
I made up my bed kwith the new bedding immediately it arrived and I’m now thoroughly enjoying it all
2021年8月6日
Lovely product.
2021年7月25日
My duvet set arrived in good time and…
My duvet set arrived in good time and was beautifully packed and included a towel with my initial on it. The colour was true to the advertisement and I would definitely buy from Ocoza again.
2021年7月23日
Very excellent
2021年7月22日
Nice colours and quality bedding
I am very happy with the bedding I purchased. Very nice colours and good quality. Speedy delivery too! Will be purchasing again. 😊
2021年7月9日
I bought cotton sateen bed sets
I bought cotton sateen bed sets. Beautiful colours and for a reasonable price EXCELLENT QUALITY
2021年7月4日
Amazing!
Amazing!
I placed a wrong order and they sorted it out so fast! Also, the quality of the bedsheets is incredible, and it came with a face towel with my name!
I would buy again for sure!!
2021年6月28日
自発的なレビュー
i never received my bedding not happy…
I didn’t receive my first set of bedding and I received great communication and when I finally got it, it was for free. I then bought another one as the quality was amazing. They are helping and on top of their game. Truly happy. Great bedding!!!
2021年6月17日
ocoza.com からの回答
Dear Latoya
Thank you for your feedback. We are truly sorry that you had a negative experience receiving your order.
This is highly unusual for us and it should not have happened. Therefore we have fully refunded you as soon as you informed us of the situation and proceeded with the delivery of your order with absolutely free of charge for you. As your order was finally delivered, we hope that you really love your new bedding and it was worth waiting for.
We partner with UPS in order to be able to offer the best express service possible and a majority of our orders are delivered within 2-3 business days across the UK.
Nevertheless we will make sure to follow up on this incident with our delivery partners in order to be able to improve our service further.
We really hope that you will be able to give us another chance so that next time you could experience the super fast service we are known for.
Best wishes
Ocoza Team
Probably my best purchase during the…
Probably my best purchase during the lockdown! These sheets are so comfortable and stylish, they completely changed my bedroom! Truly an amazing value for the quality. Thank you!!
2021年6月8日
Highly recommended!
I found out about this store through a very cool video on instagram, apparently they were new and they had a launch event sale with amazing prices. I bought a basic duvet cover to give them a try and I was very pleasantly surprised with the high quality beautiful duvet cover that arrived in a couple of days in really well designed packaging.
I already placed another order to complete the whole set. I highly recommend this site and their beautiful products and I'm looking forward to see more new stuff from them.
2021年5月28日
自発的なレビュー
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