Ive ordered the paint by numbers multiple times they're always good quality and very fun! They even have one of my favorite novel/show which I never see anywhere. They're customer service is also very... もっと見る
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I got the gengar framed picture for my grandson. I game enjoyed the colors and vibrancy of the diamonds. I normally like circle ones but this one is squared and I'm half way through and I am living it... もっと見る
企業が回答しました
Revived 4 paint by number kits but 1 out of 4 was not the one I selected but have gotten in contact with oenart and they have responded back to me
So much fun! Clean lines and easily identifiable painting sections, complete with a separate reference map and colour card in case any mistakes are made. The paints were great and vibrant, however... もっと見る
企業が回答しました
企業情報
当該企業による記述
Unleash your creativity with Oenart’s premium paint-by-numbers and diamond painting kits. Perfect for all ages. Shop now and bring art to life!
連絡先
The L. Plaza, 367 - 375 Queen's Road Central, HK, Sheung Wan, 香港
- 0653887757
- support@oenart.com
- oenart.com
4.4
優良
224件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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I have had nothing but problems for…
I have had nothing but problems for over a month. That is right, a month of going back and forth with customer service because they only communicate via email once a day. First they forgot to ship my package for 9 days. Then an ink was dry so they mailed me a replacement and delivered it to the WRONG address. Then the forgotten transaction finally arrived and they claimed that was the ink (it wasn't). Then my pack is missing an ink entirely so I need them to ship it. No one ever follows up on the issues. You have to beg them to reply. They get confused easy. They REFUSE to answer questions about compensation for this (I spent close to 300 with them so far in 2 separate transactions but cannot work on projects with missing ink!). At this point I just want the ink and compensation for all the frustration and turmoil.
I have 2 orders. Order 18954 and order 32146. I need 2 ink. THAT IS IT! Ink 9999 from order 18954 and ink 2377 from order 32146. How hard is this? Ink 9999 was dried out and ink 2377 was missing from my kit.
2026年2月1日
自発的なレビュー
Oenart からの回答
We truly apologize for the frustration and the repeated issues you’ve faced with your orders. We have noted the specific needs for orders #18954 (Paint 9999) and #32146 (Paint 2377). Our reactive support team is prioritizing your case at support@oenart.com right now to ensure these items are sent correctly and to discuss a fair resolution for the trouble you've experienced! 🎨
Oenart からの回答
That is exactly what we like to hear! 🎨 We’re so glad you’re having a great time creating your masterpiece. If you ever need a hand with your next project, our reactive support team is always here at support@oenart.com! ✨
I love these
I love these. Im on my 2nd one. The given paintbrushes are better than the upgraded ones lol ;) Also, Oenart is super helpful and accommodating
2026年2月26日
自発的なレビュー
Oenart からの回答
We’re so glad you’re already on your second masterpiece! 🎨 That’s a great tip about the brushes—sometimes the classics just hit different. 😉 We’re thrilled our reactive support team has been helpful and accommodating for you. If you ever need a hand with your next project, we're always here at support@oenart.com! ✨
Great variety of art to choose from and…
Great variety of art to choose from and good quality canvases and paints! Much better than other paint-by-number kits I have gotten elsewhere.
2026年3月2日
自発的なレビュー
Oenart からの回答
We’re so thrilled you noticed the difference in quality and variety! 🎨 Providing the best canvases and paints to help you capture that authentic energy is what we’re all about. If you ever need help picking your next project, our reactive support team is always here at support@oenart.com! ✨
Misleading images dont match finished result
Painting did not turn out like the image. When i complained i received messages "this kit only includes 24 colors, while the designer recommends 36 or 48 colors for higher detail". The painting did not indicate that the image shown requires extra paint selections, nor do they provide an option to purchase a higher colour count to achieve the level of detail.
2026年3月1日
自発的なレビュー
Oenart からの回答
We are truly sorry for the confusion regarding the color counts and the final result! 🛡️ We aim for complete transparency, and it sounds like we fell short of providing the clarity you deserved on this kit. We want you to love your art, so please contact our reactive support team at support@oenart.com so we can look into this and make it right for you immediately! 🎨
The order was not delivered, no refund
The order was not delivered, I have a proof of non-delivery from the logistic company, and Oenart refused to issue a refund. It's a big disappointment because it was for my daughter's birthday - so 2 times more disappointing. I have to start a dispute at my bank and do not recommend to order here.
2026年2月20日
自発的なレビュー
Oenart からの回答
We are truly sorry for the disappointment and for missing such a special birthday gift. This is certainly not the experience we want for our customers. Since you have proof of non-delivery, we want to review your case immediately to find a solution. Please reach out to our reactive support team at support@oenart.com so we can prioritize this and make things right for you! 🎨
Ordered this for my daughter’s…
Ordered this for my daughter’s birthday. Showed up without detailed instructions. This company made it right in a a very timely manner. Things happen but they made it right. Can’t ask for anything more.
2026年2月22日
自発的なレビュー
Oenart からの回答
We’re so glad we could help make things right in time for her special day! 🎂 We appreciate your understanding—sometimes things go missing, but we’re always happy to jump in and fix them. If she needs any help while finishing her masterpiece, our reactive support team is always here at support@oenart.com! 🎨
Love the service
Love the service, the options of whether I want a frame or not and the quality of the paint and paint brushes. Only thing I wish was better was the shipping time, but besides that, greatly recommend.
2026年1月20日
自発的なレビュー
Oenart からの回答
We’re thrilled you loved the quality and our variety of framing options! 🎨 Thank you for the honest feedback on shipping—we’re always looking for ways to get our kits to you even faster. 📦 If you need anything at all for your next project, our reactive support team is here for you at support@oenart.com! ✨
Overall good quality and happy
Website is easy to navigate albeit if you’re searching specifically, then the website gets a little picky.
Quality of product is great and paints are great quality.
The only reason for a 4 star instead of 5 is that the box it came in arrived damaged and I felt they could have larger size options too.
2026年2月13日
自発的なレビュー
Oenart からの回答
We’re so glad you enjoyed the quality of our paints and found the site easy to navigate! 🌟 We sincerely apologize for the damaged box and really appreciate your feedback regarding the search and size options—we're always looking to improve. 📦 If the contents were affected in any way, our reactive support team is here to help at support@oenart.com! 🎨
Like a real artist
Great paintings with bright colors, even better than expected! I'm totally happy with it, makes you feel like a real artist!
2026年1月10日
自発的なレビュー
Oenart からの回答
We’re so glad the bright colors helped you feel like a real artist! 🎨 It’s wonderful to know our kits exceeded your expectations. If you ever need anything for your next project, our reactive support team is always here at support@oenart.com! ✨
Oenart からの回答
We’re so thrilled your kit exceeded expectations! 🎨 It’s wonderful to know you’re happy with your new masterpiece. If you ever need anything for your next project, our reactive support team is always here at support@oenart.com! ✨
The pictures are super fun
The pictures are super fun. The end is truly a masterpiece. It makes you feel like a real artist!
2026年2月16日
自発的なレビュー
Oenart からの回答
We’re so thrilled you enjoyed creating your masterpiece! 🎨 Helping you feel like a real artist is exactly why we do this. If you ever need anything for your next project, our reactive support team is always here at support@oenart.com! ✨
I thought I ordered paint by numbers…
I thought I ordered paint by numbers but instead received diamond paintings. So frustrating!
2026年2月16日
自発的なレビュー
Oenart からの回答
We are sincerely sorry you received the wrong type of kit! 🛡️ We want to make sure you get the masterpiece you were looking forward to. Please email our reactive support team at support@oenart.com so we can exchange your diamond painting for the correct paint-by-numbers kit immediately! 🎨
Been looking for anime paint by numbers…
Been looking for anime paint by numbers and these are great! I love that each piece came with their own set of brushes. The paint wasn't dried out. This also makes a great gift for craft friends who just want to paint without thinking
2026年2月13日
自発的なレビュー
Oenart からの回答
We’re so happy you found the perfect anime kits! 🎨 It’s great to hear that our fresh paints and brushes made your creative time so easy and fun for you and your friends. 🖌️ Our reactive support team is always here at support@oenart.com if you ever need a hand with your next gift! ✨
Delivery time
The only reason I give it a 4, instead of a 5, it’s because when you order it, you don’t realize that it’s coming from outside the country so it takes nearly 2 weeks to get it. I think telling somebody upfront that it’s gonna take a while for delivery is probably much better than sitting here, just expecting it to be delivered and the tracking system needs to be better. The tracking system even said that it was out for delivery and it still took it a day and a half to get there. If I knew it was coming from another country I would’ve ordered way earlier.
2026年2月10日
自発的なレビュー
Oenart からの回答
We truly appreciate your honest feedback on shipping transparency and tracking—it helps us improve! 🌟 We’re sorry for the confusion regarding the delivery origin and the tracking updates. 🛡️ Our reactive support team is always here at support@oenart.com to help with any questions on your next order! 🎨
Amazing Quality
of all the paint by numbers companies and kits I have looked at or purchased Oenart has the best quality. the canvas's are thicker and easier to work with, they come rolled up so no creases. The paint pots are pre labeled and individual paint pots with screw top lids and store better. I will definitely purchase more from this company in the future.
2026年2月6日
自発的なレビュー
Oenart からの回答
Thank you so much for the amazing feedback! 🎨 We're thrilled our premium canvases and screw-top pots help you stay in that perfect flow state while you create. We can't wait to see your future masterpieces—our reactive support team is always here at support@oenart.com if you ever need a hand!
Truly amazing and addicting!
2026年1月5日
Oenart からの回答
We’re so glad you’re finding our kits as addicting as we do! 🎨 It’s the best feeling to lose yourself in the art while bringing your favorite characters to life. If you ever need anything for your next masterpiece, our reactive support team is always ready to help at support@oenart.com!
Responsive customer service/Quality art pieces
I had some issues with my delivery, but it was due to the local carrier service and not Oenart themselves. Oenart customer service was very responsive to my delivery issues when I contacted them about the third party carrier they used in the US. While it was out of their control, they were very responsive to my emails unlike the carrier when I tried to reach out them directly with delivery instructions. They tried their best to relay the issues onto the carrier. So that I did appreciate. Outside of the delivery issues, I thought shipping time was reasonable. I just started on the first painting I purchased and so far I like the quality of paint - it's not dry like most others and the quantity is relatively decent from what I can see so far.
2026年2月2日
自発的なレビュー
Oenart からの回答
We truly appreciate your kind words! 🎨 We're so glad our reactive support team could help with those carrier issues and that you’re enjoying the quality of our paints. 🛡️ We’re always here at support@oenart.com to ensure your experience is nothing short of a masterpiece!
Speedy delivery,quality product
2026年1月5日
Oenart からの回答
We’re thrilled you're happy with the speed and quality of your kit! 🚀 Getting you started on your masterpiece quickly is our top priority. If you ever need a hand, our reactive support team is always here at support@oenart.com to help! 🎨
Blatant false advertising, image quality poor
The image of the paint by numbers advertised on the website is much higher resolution and quality than the final paint by numbers canvas. Major detail is missing compared to what is advertised online. This is fundamental false advertising and consumers must be made aware. This borders on grounds for shutting down Oenart
2026年1月28日
自発的なレビュー
Oenart からの回答
We are sincerely sorry that the level of detail on your canvas didn't meet your expectations! 🛡️ Our goal is to capture authentic energy in every kit, and we take your feedback on image resolution very seriously. Please contact our reactive support team at support@oenart.com so we can look into this and find a solution that makes it right for you immediately! 🎨
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