OfferUp レビュー 1,617

OfferUp からの回答

2024年12月31日

Hi there,

I'm sorry that you've experienced a lack of sales this month. I've sent you a request for more information and would be happy to look into this for you.

Take care,

Emma | OfferUp Support

OfferUp からの回答

2024年12月31日

Hi Summer,

Thank you for taking the time to share your thoughts. We're always looking for ways to improve, so any further details or examples you can provide would be helpful as we work on enhancing the car listings section. Our team is actively monitoring listings, and we encourage you to report any suspicious or inaccurate posts for them to review. I've also requested more information from you so I can follow up via email and investigate the specific listings you mentioned.

Take care,

Emma | OfferUp Support

OfferUp からの回答

2024年12月31日

Hi Eric, thanks for taking the time to share your feedback with us. I understand how frustrating it must be to experience no-shows and not see your items selling, and I'm sorry to hear you've had this experience. I'd like to touch on each of your concerns.

Meeting up with buyers and sellers is a key part of the OfferUp experience, and we want every interaction to be positive. Before meeting up, check a user's profile for ratings and reviews to get a sense of their reliability. For your safety, we always recommend meeting in a public place with good lighting, plenty of people, and ideally, camera surveillance. Avoid meeting at your home. If a buyer or seller doesn't show up at your agreed-upon time and place, please report them in the app.

I totally understand how ads can be frustrating. Ads allow us to keep the core OfferUp experience free and help us invest in new features to make the app even better. If you’d prefer an ad-free experience, we do offer a subscription option called Premium that includes other benefits, as well.

I am sorry to hear your items haven't moved yet. If these listings are under 20lbs, be sure to enable shipping if you haven't already. Your listing will be viewed not just locally but by shoppers nationwide. We're also constantly working to increase user engagement and connect buyers and sellers.

Thank you again for sharing your feedback — I'll be sure to pass your thoughts along to the right teams. We’re always working to improve the experience, and input like yours helps guide those changes.

Take care,
Emma | OfferUp Support

OfferUp からの回答

2024年12月18日

Hey there!

Thank you for sharing your thoughts with us. We really appreciate your feedback! We understand that some of the recent changes with ads and account management can be a bit frustrating, and we want to assure you that we’re committed to creating a safe and enjoyable marketplace for everyone.

If you have any specific concerns about your account or if you’ve noticed any suspicious activity, please don’t hesitate to get in touch with our customer support team. We're here to listen and help you out!

Thanks again for reaching out, and we hope to make your experience with OfferUp a positive one!

Warm regards,
Avery

OfferUp からの回答

2024年12月17日

Hi Javier,

Thanks for sharing your experience with unresponsive sellers. I'm really sorry that you didn't hear back about your offer, I understand how discouraging that can be.

To provide some insight, there are a few reasons this might happen — users may turn off notifications, stop using the app without removing their listings, or simply not reply to offers. While we can’t penalize users for not responding to offers, please know that inactive listings are eventually archived to help keep the marketplace current.

To save yourself the hassle, I recommend looking out for the Responsiveness tag on a seller’s profile. This indicates how quickly they typically reply and can help you connect with someone more likely to respond promptly. You can learn more about it here: https://help.offerup.com/hc/en-us/articles/360032336491-About-reputation

Thank you again for leaving a review and sharing your feedback. I’ve made sure to pass it along to the team.

Take care,

Emma
OfferUp Support

OfferUp からの回答

2024年12月17日 に更新

Hi there,

Thank you for your feedback and for being a part of the OfferUp community! We really appreciate you taking the time to share your thoughts with us.

I completely understand that ads can be distracting, but they help us keep the app free for most of our users. I’ve made sure to share your feedback with the team.

If you’d prefer an ad-free experience, our Premium plan includes that and other exclusive benefits. You can even try it free for 3 days to see if it’s the right fit for you. Learn more here: https://help.offerup.com/hc/en-us/articles/10542076242964-About-OfferUp-Premium

We’re always looking for ways to improve and value input like yours. Thank you again!

Take care,

Emma
OfferUp Support

OfferUp からの回答

2024年12月18日 に更新

Hi Reno,

Thank you for sharing your experience, and I’m truly sorry for the challenges this situation has caused. I understand how important your account—and the trust you’ve built with your 743 5-star reviews—must be to you.

I wanted to follow up and let you know I’ve emailed you directly regarding your account under ticket #103388024. From our end, your account is active and not disabled. The email includes instructions to reset your password and regain access, which should resolve the issue. If you encounter any difficulties or still can’t access your account, please reply to my email.

I hope this helps clarify things, and I’d love for you to consider rejoining OfferUp.

Take care,

Emma
OfferUp Support

OfferUp からの回答

2024年12月9日

We understand your frustration with the recent experience you had with our platform. We strive to provide a safe and secure marketplace for our users, and we are disappointed to hear that your purchase did not meet your expectations.

We appreciate you bringing this to our attention and will review your case to ensure we are upholding our commitment to providing a positive experience for all our users.

OfferUp からの回答

2024年12月4日 に更新

Hi Claudia,

I'm sorry to hear about your experience with our platform. I can understand how frustrating it must feel to navigate the buying and selling process when scammers make it more challenging. Keeping our community safe is our top priority; we actively ban accounts that violate our guidelines and continuously update our procedures to address evolving challenges.

Here are a few tips to help you stay safe on OfferUp:
- Check a seller’s or buyer’s verifications, such as phone, email, and TruYou, as well as their ratings and reviews.
- Trust your instincts and back out of the sale or purchase if something doesn't feel right.
- Report any concerning behavior so we can take steps to improve the experience for everyone.

I truly hope your next experience with OfferUp is more positive. We’re here to support you along the way!

Take care,

Emma
OfferUp Support

OfferUp からの回答

2024年12月4日 に更新

Hi Patrick,

Thank you for sharing your experience with us. I’m sorry to hear about the frustration you’ve encountered with the Promote Plus trial.

After reviewing your account and chat history, it looks like you signed up for the 3-day free trial on Nov 23rd. To activate the trial, a card on file with the App Store is required, and it’s important to cancel before the trial ends to avoid being charged. Since the subscription wasn’t canceled by Nov 26th, your card was charged. Please know that we don’t have access to your card information, as that’s managed through the App Store.

If you haven’t already, you’ll need to cancel your subscription directly through the App Store, as we’re not able to do that on your behalf. Our support agent shared the steps for managing your subscription with you via email this past Thursday, Nov 28th. After you’ve successfully canceled, your Promote Plus subscription and the associated benefits will remain active until they expire on Dec 23rd.

We truly aim to provide the best support and a positive experience for all our users, and we kindly ask that all communication stays respectful. Our team works hard to assist everyone, and we want to ensure a pleasant environment for everyone involved.

I hope this helps clear up any confusion. Please follow up with us on your support ticket if you have any lingering questions.

Take care,

Emma
OfferUp Support

OfferUp からの回答

2024年12月5日

Hi Candace,

Thank you for taking the time to speak with me directly about your experience. I appreciate your receptiveness and the opportunity to address your concerns.

I want to sincerely apologize for the wrongful removal of your listing and the confusion caused during this process. After reviewing the situation with our team, we confirmed that your pronghorn antelope listing complies with our guidelines and have restored it.

Thank you again for bringing this to our attention. We truly value your feedback and are glad we could resolve this for you.

Take care,

Emma
OfferUp Support

OfferUp からの回答

2024年12月4日 に更新

Hi Emma,

Thanks for sharing your experience. I understand how confusing and frustrating it must feel to lose access to your account without clarity on the specific reason.

While I can’t go into the details of individual account reviews publicly, accounts are sometimes removed due to inconsistencies in profile details and/or listings. OfferUp’s guidelines are in place to help create a safe and trustworthy community for all users, and we appreciate your understanding in this matter.

If you have additional questions, please follow up with our support team directly.

Warmly,

Emma
OfferUp Support

OfferUp からの回答

2024年12月4日 に更新

Hi Phunmi,

Thanks for sharing your contact info so I could look into this for you. I see you recently chatted with one of our support agents, and the good news is your payment successfully went through on November 25th!

Occasionally, payouts can hit a snag due to banking info needing an update or other factors. If you ever notice a delay, we’re always happy to take a closer look and help get the wheels turning (and money flowing!) smoothly again.

You mentioned a having tough experience with our customer support, but I couldn’t find any other messages within the last few months associated with your email. If there's an instance I'm not seeing, we would like to know about it. Please follow up with us via email.

Thanks for your patience, and I hope this clears things up.

Take care,

Emma
OfferUp Support

OfferUp からの回答

2024年11月20日

Thank you for bringing this to our attention. I’m sorry to hear about your experience with receiving an empty package and for the frustration caused by the lack of support during your initial contact with us. I appreciate you providing your account information so I could investigate and resolve the issue. I’ve also sent you an email directly to share more details about the resolution.

We’re grateful to have you as part of the OfferUp community and value that you took the time to share your thoughts with us. If you have any further concerns, please don’t hesitate to reach out — we’re here to help!

Warm regards,

Emma
OfferUp Support

OfferUp からの回答

2024年11月16日

Hi Terry,

At OfferUp, we strive to create a reliable and friendly marketplace for everyone. When signing up for a promotion subscription, you are granted a 3-day free trial. If not canceled within the 3-day period, your card is charged for a monthly subscription. If you have any concerns about charges or questions about our services, we’d love to help!

Please contact our customer support team through the app or our website anytime, and we’ll do our best to assist you.

OfferUp からの回答

2024年11月16日

Hey Shawn,

Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be to receive notifications that don't align with your selling goals. Our aim is to provide a platform that effectively connects buyers and sellers.

We'll consider your concerns as we improve our service and notifications. If you have any other suggestions or need assistance, please contact our support team. Your input is invaluable to us, and we appreciate your patience.

OfferUp からの回答

2024年11月14日

Hi Adrian,

Thank you for sharing your experience with us, and I’m so sorry to hear that some sellers haven’t followed through on items you wanted. I understand how frustrating it must be to pay for an item, only to be met with no response.

Since sellers are responsible for updating their listings, please keep in mind that they may forget to update an item's availability, or may not be actively checking their notifications. To help, I recommend messaging the seller beforehand to confirm availability, especially when using the Buy It Now feature.

Thank you again for your feedback. We’re committed to improving the experience and appreciate your patience as we work toward a better marketplace for users like you!

Emma
OfferUp Support

OfferUp からの回答

2024年11月14日

Hey Tim,

Thank you for sharing your experience with us. I’m sorry to hear that you’ve been disappointed and that selling hasn’t been as successful as it was for you on Letgo. Since merging with Letgo, we’ve been working to make improvements that better connect sellers and buyers while also supporting our marketplace’s sustainability.

We genuinely appreciate sellers like you and are committed to making OfferUp a place where users can find fair, reliable transactions. I’d be happy to share tips or help troubleshoot any issues to make sure you’re set up for success - Trustpilot will send you an information request form and I'd be happy to reach out to you directly, if you like. Thank you again for your feedback, and we hope to be able to better meet your expectations moving forward.

--

Emma
OfferUp Support

OfferUp からの回答

2024年11月16日

Subject: Request for More Information

Hi Chris,

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this can be. We’d like to gather more information from you so we can investigate your issue further.

We look forward to hearing back from you!

OfferUp からの回答

2024年11月6日

Hi Craig,

Thank you so much for reaching out and sharing your experience with us. We’re really sorry to hear about the trouble you had with your recent purchase of the Dyson Airwrap. We completely understand how disappointing it can be to receive something that doesn’t meet your expectations, especially when it’s a gift.

Our buyer protection policies are in place to help create a safe marketplace, and we do our best to communicate these guidelines clearly. We’re sorry for any confusion regarding the 48-hour timeframe for refund requests. We know that can be tight, especially when it comes to verifying an item’s authenticity, and we appreciate your understanding.

I'm making an exception and will open a claim for this sale. Can you provide pictures and documentation supporting your claim of the counterfeit item? Please do so in our communication on BBB.

Looking forward to hearing back from you.
Kind Regards,
Avery N.
Sr. Escalation Specialist II | OfferUp Customer Support