OfferUp レビュー 1,617

OfferUp からの回答

2025年2月12日

Hi Mark,

Thank you for taking the time to share your thoughts with us! We’re really sorry to hear about the trouble you’ve experienced with your account. It’s understandable how frustrating this must be.

We want to assure you that we’re committed to creating a safe and trustworthy marketplace for everyone, and sometimes that means making tough decisions. If you think there’s been a mistake regarding your account deactivation, please reach out to our support team. They’d be more than happy to take a closer look and help you out.

Thanks again for your understanding. We’re here to help, and we hope to resolve this for you soon!

Warm regards,
Avery
OfferUp Support Team

OfferUp からの回答

2025年2月12日

Hi,

We're really sorry to hear that you had a bad experience with the app! Your feedback means a lot to us, and we’d love to learn more about what happened so we can make things better. If you're willing, please share more details. Thank you for reaching out!

Avery N.
OfferUp Support Team

OfferUp からの回答

2025年2月12日

Thanks for sharing your feedback, Teresa. I understand how frustrating it can be when buyers express interest but then don't follow through.

While we can't require buyers to follow through with every inquiry, we're always working to improve the OfferUp experience and encourage respectful communication between users.

Here are a few things you can do to help manage these situations:
- Communicate clearly: Be upfront about your expectations and any deadlines.
- Set a response time: Let potential buyers know when you expect a response.
- Use the report or block feature: If a buyer is repeatedly wasting your time, you can block them to prevent further interaction.

I appreciate you bringing this to our attention, and we'll continue to work on ways to make OfferUp a positive experience for all users.

Warmly,

Emma | OfferUp Support

OfferUp からの回答

2025年2月18日 に更新

Hi Jane,

Thank you for responding to our request for more information so that I could look into this for you. I'm sorry to hear that your email was used to create an account without your permission. I've followed up with you in support ticket #104094769.

Once again, we apologize for any trouble caused and appreciate your patience throughout this process.

Thank you for bringing this matter to our attention. If you have any further questions, please follow up in the support ticket.

Warmly,

Emma | OfferUp Support

OfferUp からの回答

2025年2月5日

Hi Kathy,

Thank you for sharing your experience. I understand your concern about the fraudulent charge on your card. I've sent you a request for more information so that we may look into this further. There should be a separate email in your inbox with this request.

To provide some information about the payment process, we partner with Stripe, a highly trusted and secure payment processor. They safeguard both your payment methods and deposit methods. Your financial information is never shared with other users or third-parties.

For more information, please visit the Privacy section of this Help Center article: https://help.offerup.com/hc/en-us/articles/360032308971-Setting-up-a-payment-method

If you believe you have entered your banking information on a fraudulent site (perhaps after clicking a link in an ad or email), please contact your bank immediately. We're committed to the safety of our community and are constantly working to combat scams.

We take the security of our users' information very seriously and are constantly working to protect our community from scams. We appreciate you bringing this to our attention.

Take care,

Emma | OfferUp Support

OfferUp からの回答

2025年1月30日

Hi George,

Thank you for sharing your feedback with us. We sincerely apologize for the delay in responding to your concerns regarding fraud.

We are continuously working to improve our response times and overall service. Please know that we take such matters seriously and are committed to enhancing our platform's safety and reliability.

If you would like to discuss this further or if there's anything we can do to assist you, please reach out to our support team directly.

OfferUp からの回答

2025年1月30日

Hi there,

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustrations you encountered during your time on our platform. We strive to provide a seamless experience, and it’s clear we fell short in your case.

Your concerns about our verification process and customer service are important to us. We understand how crucial timely and effective support is, especially when you’re eager to sell your items. Please know that we are continually working to improve our systems and the support we offer.

If you decide to give us another chance, we would love to help you through the verification process or assist you with any other questions you may have. You can reach out through our support chat, and we’ll do our best to provide the assistance you need.

Thank you for your feedback, and we hope to see you back on OfferUp!

Avery | OfferUp Support

OfferUp からの回答

2025年1月29日

Hi Carmela,

Thanks for your feedback — I'm sorry you're having trouble with your listings. To investigate what happened, including any issues with paid promotions, please reply to the email from Trustpilot requesting more information. This will allow me to access your account details and look into your listings.

Regarding promotions, featured spots are shared between sellers, so items rotate. However, we'll be sure to check if your listing was removed while a paid promotion was active.

I look forward to resolving this for you!

Warmly,

Emma | OfferUp Support

OfferUp からの回答

2025年1月29日 に更新

Hi David,

Thank you for reaching out and for taking the time to warn others about scams. We understand your concern regarding the suspicious message.

The message this user sent you containing a fraudulent link did not come from OfferUp. Our official website is OfferUp.com. Be cautious of messages with links that appear similar, like 'OfferUp.id###.com'. While OfferUp may sometimes request information to ensure secure transactions, these requests will always happen within the app and the sender would be from 'OfferUp Support', not another user.

If you believe you have entered your banking information on a fraudulent site, please contact your bank immediately.

We appreciate you reporting this incident, as it helps us raise awareness and protect other users. We're committed to the safety of our community and are constantly working to combat scams.

Safety is our top priority, and we know these situations can discourage you from transacting online. Be on the lookout for profile badges like TruYou (verified identities), responsiveness tags, and star ratings to help you connect with reliable users.

We're also happy to provide you with some resources to help you identify scams on OfferUp. You can find more information on our Help Center page: https://help.offerup.com/hc/en-us/articles/360035054931-Identify-common-buying-and-selling-scams

Our team is always here to help — feel free to reach out to our support team through the Help Center at help.offerup.com or by emailing support@offerup.com if you have any questions.

Take care,

Emma | OfferUp Support

OfferUp からの回答

2025年1月29日

Hi Michael,

Thank you for sharing your feedback — I'm sorry you've encountered concerning activity on our platform. I sent you a request for more information so that I may follow up with you about your buying experience.

Keeping our community safe is a top priority for us. We're constantly working on ways to improve our systems for detecting and removing fraudulent listings. We also encourage users to report any suspicious activity so our team can investigate. This helps us continuously improve our protection efforts.

Thank you again for taking the time to share your feedback with us. If there's anything you need help with, please feel free to email our team at support@offerup.com.

Take care,

Emma | OfferUp Support

OfferUp からの回答

2025年1月29日

Hi Jose,

I'm sorry about the trouble you've faced regarding your account. I've passed your information along to our escalations team who will investigate and be in touch with you via email. If you have any questions in the meantime, please reach out to us at support@offerup.com

Take care,
Emma | OfferUp Support

OfferUp からの回答

2025年1月29日

Hi Mary,

Thank you for taking the time to share feedback about our rating system. I'm sorry to hear your ratings aren't displaying accurately. Without your account info, I'm unable to investigate further. Please reach out to us at support@offerup.com and our team will be happy to look into this for you!

Take care,
Emma | OfferUp Support

OfferUp からの回答

2025年1月20日

Hi Troy,

Thank you for taking the time to share your experience selling on OfferUp. I'm so sorry to hear how frustrating it was for you, between the iPhone sale and the difficulties you've encountered with our support team.

We're committed to providing a trusted and fair marketplace for both buyers and sellers, and we're always working to improve our processes and ensure our users have a positive experience on OfferUp.

To look into your specific situation, I've sent you an email (ticket #103771509) requesting some additional information. In the meantime, please know that we value your feedback and are taking steps to address the concerns you've raised.

Thanks for your patience and understanding.

Looking forward to your reply,

Emma | OfferUp Support

OfferUp からの回答

2025年1月20日 に更新

Hi Bill,

Thank you for taking the time to share your experience. I understand your frustration with lowball offers. We take the matter of stolen goods very seriously and have measures in place to prevent it. If you notice anything suspicious, please report it within the app.

Also, we have a variety of resources available to help you sell successfully on OfferUp. You can find them here:
- Posting an item: https://help.offerup.com/hc/en-us/articles/360031987592-Posting-an-item
- Cover photo tips: https://help.offerup.com/hc/en-us/articles/360031995352-Cover-photo-tips
- Selling tips: https://help.offerup.com/hc/en-us/articles/360032334651-Selling-tips

We appreciate you being part of the OfferUp community and value your feedback. If you have any further concerns, please don’t hesitate to reach out.

Take care,

Emma | OfferUp Support

OfferUp からの回答

2025年1月20日

Thanks for sharing your feedback, Chris. I'm sorry to hear about your account ban and that you feel it wasn't explained clearly.

Through Trustpilot, I sent you a request for more information but did not hear back. Without your account details, I can't review your account directly.

Our Community Guidelines and Posting Rules provide a comprehensive overview of prohibited activities. The reason for the account restriction will be covered within these articles:
- Community Guidelines: https://help.offerup.com/hc/en-us/articles/360031988352-Community-Guidelines
- Posting Rules: https://help.offerup.com/hc/en-us/articles/360031988292-Posting-Rules

Please follow up with support@offerup.com if you have additional questions.

Take care,

Emma | OfferUp Support

OfferUp からの回答

2025年1月20日

Hi Elena,

I'm so sorry to hear about the issues you're experiencing with payouts and ads! I appreciate you taking the time to share your thoughts.

Our team would be happy to troubleshoot your payout issue. Typically this happens when Stripe, our payment processor, requires further account information. If you're still having trouble receiving a payout, you can reply to our Trustpilot email requesting more info and I'll follow up directly, or reach out to us at support@offerup.com.

I understand ads can be disruptive at times. Ads help keep the core OfferUp experience free and help us invest in new features to make the app even better. I'll be sure to relay your feedback to the team.

As for the virus, mobile apps go through a rigorous security vetting process, and it's very unlikely that the OfferUp app itself was the source. I recommend running a scan with your preferred antivirus software.

Thank you again for sharing your feedback with us.

Take care,

Emma | OfferUp Support

OfferUp からの回答

2025年1月15日

Hi there,

I sincerely apologize for the negative experience you had while trying to cancel your OfferUp account. I understand your frustration, hopefully I can help clarify the situation.

Since we haven't received a reply with more details here on Trustpilot, we can't access your account information. The most common reason for unexpected charges is a subscription. Cancelling these happens directly through your App Store or Google Play account, not the OfferUp app itself. Please note that we are unable to cancel subscriptions on your behalf.

There's a helpful guide at the bottom of this article to assist you: https://help.offerup.com/hc/en-us/articles/16354037338900-Buying-a-monthly-listing-subscription

We value your feedback and want to ensure a positive experience. If you have further questions, please reach out to our support team through the methods listed on our Help Center: https://offerup.com/support/contact-us?article_id=360061946731

Take care,

Emma | OfferUp Support

OfferUp からの回答

2025年1月7日

Hi Lui,

Thank you for your honest feedback. We're sorry to hear you feel OfferUp has declined in quality. It's disappointing to know we've fallen short of your expectations, and we're committed to regaining your trust and improving the platform.

I've sent you a request for more information. I'd like to follow up with you directly and learn more about the specific issues you've experienced on the platform. This will help us better understand where we've fallen short and how we can improve.

We value your past contributions to the OfferUp community and hope you'll give us another chance as we work to make things better.

Take care,

Emma | OfferUp Support

OfferUp からの回答

2025年1月7日

Hi Hector,

Thank you for sharing your feedback with us. I'm sorry you've had a tough experience on our platform.

I sent you a request for more information so that I may follow up with you about your posting experience. My hope is to either provide direct assistance or gain a better understanding so we can pass your feedback along to our product team to address the issue. I'm also hoping to hear your thoughts regarding examples of where our posting guidelines could be clearer, which will help us make them more useful for you and the community.

Keeping our community safe is a top priority for us. We're constantly working on ways to improve our systems for detecting and removing fraudulent listings. We also encourage users to report any suspicious activity so our team can investigate. This helps us continuously improve our protection efforts.

Thank you again for taking the time to share your feedback with us. If there's anything you need help with, please feel free to email our team at support@offerup.com.

Take care,

Emma | OfferUp Support

OfferUp からの回答

2024年12月31日

Hi Richard,

Thanks so much for sharing your honest feedback. I really appreciate you taking the time to write such a thoughtful review, especially given you've been a long-time user. It means a lot to us that you've been part of the OfferUp community for so long, and it definitely hurts to hear that you feel we've lost our way.

I understand your frustration about the ads and how they can make it harder to find what you're looking for. It’s definitely a balancing act for us — we want to keep OfferUp accessible to everyone, and ads are part of how we do that. They help us keep the core experience free and allow us to invest in things like safety features, new tools, and app improvements. I also hear you on the Premium subscription — I know it can feel like we're pushing it, and that's not our intention. We created it as an option for folks who prefer an ad-free experience and want some extra perks, but we absolutely want the core OfferUp experience to be valuable for everyone, regardless of whether they subscribe.

I also want to acknowledge your concern about scams. Keeping our community safe is a top priority for us, and we're constantly working on ways to improve our systems for detecting and removing fraudulent listings. We also encourage users to report any suspicious activity so that our team can look into it; scammers are always evolving, and this helps us stay one step ahead.

We value your perspective, and I’ll be sure to share your feedback with our product and engineering teams. We’re always trying to find ways to improve our platform, and input like yours helps us prioritize what matters most to our users.

It's tough to hear that you feel we've lost our integrity, and I want to assure you that’s not something we take lightly. We genuinely appreciate you being part of the OfferUp community, and we hope you'll stick with us as we continue to work on making the platform better.

Take care,

Emma | OfferUp Support