OfficeChairs USA レビュー 

1,465
•
TrustScore 5段階評価の4

4.1

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5つ星のうち2の評価

I ordered a Eurotech Chair from OfficeChairsUSA in late August 2023. The chair was delivered a few days later than the promised 2 day delivery on their web site, but they responded quickly to my phon... もっと見る

5つ星のうち5の評価

Patrick Jamison is excellent at sales, customer service & support. He is knowledgeable about products. He listens to questions and responds with detailed & helpful answers. Thank you for his long-term... もっと見る

5つ星のうち4の評価

Somehow we bought the wrong sized table; Office Chairs recommended replacing the top rather than pay high return fees and delaying our office from having use of this top in the meantime. It was a gre... もっと見る

5つ星のうち5の評価

Working from home I found myself in need of an office chair that would hold up to daily use and my weight. If you find yourself in my shoes you have no doubt found there isn't a lot to choose from. At... もっと見る

企業情報

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さまざまな外部ソースから提供された情報

OfficeChairs USA is the e-commerce arm of Sheehan's Office Interiors. Our company was founded in 1978 and continues to be the leading retailer of quality contract furnishing in Southeastern New England. We are the exclusive Knoll and Kimball dealer for the state of Rhode Island and continue to service on a daily basis some of the largest Fortune 500 companies in the region. Our scope of capabilities are not limited by region for we design, ship and install to all corners of the contiguous 48 states on a regular basis. OfficeChairs USA is a specialty web provider of mid-range value driven office furniture and seating. You will not find products on our site that carry weak warranties or have sub-par build qualities. You can always find a lower priced 'like' product somewhere, but you might not be able to find a better mix of quality office seating and furniture backed up by a truly easy 45 day return policy being sold by people that know what they are doing! Our new Dynamic Pricing metrics assure you that the price you see might be the best price out there. OfficeChairs USA has the good fortune to draw upon the expertise of our contract division in terms of their design talent, product sourcing and expert product knowledge across our mutually shared design and customer service staff. Like our parent company, OfficeChairs USA has the resources to react swiftly to your inquiry and will ship any product within the time frames specified (on each product page) directly to you without any fuss or hassle. From the most simplistic chair to a complex project our team stands ready to assist you. Need a sample of a textile? Need a floor plan looked at? Need a quote? Need to submit a PO? This is what we do every day.


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4.1

ほぼ満足

TrustScore 5段階評価の4

1465件のレビュー

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4.1

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5つ星のうち5の評価
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Penelope glad you are loving your new HAG Creed chair! Thank you for sharing that with us.

Kind regards,

David Spets
Managing Director of E-commerce

5つ星のうち5の評価

Fast, reliable, and proactive service

This review is for Tyler Hookanson. His partnership has been superb, always quick to respond, and great at problem solving with fast solutions. Very proactive, especially with the return to office demands. Appreciate your continued partnership!

2022年4月19日
自発的なレビュー
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Thank you Adrienne for the kind words. We appreciate your partnership as well!

Best,

David Spets
Managing Director of E-commerce

5つ星のうち5の評価

Oustanding: fast, friendly, informative, kind

I worked with a customer service representative named Tyler. Tyler was extremely helpful and supportive to my case. My chair was delivered with some damage.

Tyler quickly let me know what to do, and how the issue would be resolved. He made the entire process painless and simple to execute: Order #, Photos of damage, where on the chair, and an email address to send it to - from there we hear back in a day or so from the manufacturer for a replacement.

This sort of customer service is outstanding, and makes me feel great - I will but from Office Chairs USA in the future because of this customer support.

2022年4月15日
自発的なレビュー
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Hey Tom, so sorry about your dinged HAG Sofi chair. Happy to hear that Tyler quickly rounded up a solution and set things right. Apparently some rough handling compliments of FedEx Ground. Once again the subject of a super stressed transportation sector. Too much freight, too few drivers and dock workers.

Good luck with this fine Norwegian chair and if there is anything else that we can do for you please give us a shout.

Kind regards,

David Spets
Managing Director of E-commerce

5つ星のうち4の評価

Updated my review -- Nice job David, your response was spot on. The chair is awesoe

Received chair and it is high quality, Butt the support during the 6 week wait was frankly unacceptable for a $1,900 office chair. Had it not been for David Spets with OC I would have cancelled..

2022年4月14日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Good morning Rob and apologies for the speed bumps from Nightingale chairs. This partner is not known at times for its communication during the build cycle and that did prevail early on. Luckily, with some phone calls and a 'push' we got your chair shipped as quickly as we were able.

Your CXO is perhaps the most comfortable and well built high end ergonomic chair that we feature. Truly hope that the wait time will be offset with its outstanding comfort and performance.

Thanks again Rob for hanging in there with us!

Best,

David Spets
Managing Director of E-commerce

5つ星のうち2の評価

Poor Customer Service and Pieces Missing

The website ensures free shipping, but I was charged shipping fees. My order did not ship when it was supposed to. I received it over a week later than promised. When I did receive my order, I was missing pieces to the desk. I was missing the top countertop piece and the drawers. I contacted OfficeChairsUSA and they assured me I would hear from the shipping company within 24 hours to receive the pieces that were missing. A week passed and I had to reach out again. I finally received the remaining pieces 5 days later. The quality of the product is good and sturdy, however the experience of the purchase was very poor as I did not receive my item in a timely manner and I had to reach out to the company multiple times to receive it in full.

2022年4月14日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Good morning Erin and thank you for sharing your experience with us. After reviewing your order fulfillment cycle with the customer support team here at OfficeChairs USA I was able to put together some facts. While I certainly have no excuse for not yielding better communication throughout the cycle, once again it boiled down to a freight carrier, Southeastern Freight Lines for the stumbles getting the ball across the goal line. As we all know, the transportation sector is super stressed from a shortage of drivers and staff. The country has come back to life and so many industries have been caught off guard. I wish we had been able to watch over this closely but this one did get away from us and I apologize. We too are human and despite our intent to provide world class support it sometimes gets beyond our grasp.

I am thrilled to know that your Global-OTG desk arrived in excellent condition and that it has worked out for you. I hope this helps heal some of those wounds while you waited for the unit to arrive.

Thank you again for your time and we look forward to serving you again in the future.

Best,

David Spets
Managing Director of E-commerce

5つ星のうち5の評価

I ordered 19 custom chairs for my…

I ordered 19 custom chairs for my clinic that was opening. I told them the date I needed them and they shipped them to me on time.

2022年4月6日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Hi Austin. we really enjoyed working with you on your waiting area 'do-over'. Certainly hope that your Lesro Mystic seating treats you and your guests well for many years!

Thank you for sharing your experience.

Best,

David Spets
Managing Director of E-commerce

5つ星のうち5の評価

Chairs for big dogs.

I needed a new computer chair for my home office. After visiting several physical stores, nothing worked for my needs; they only had those uncomfortable "gaming" chairs.

A friend recommended OfficeChairsUSA so I gave it a look. I was pleasantly surprised to find several chairs that were designed for big and tall people, and I ended up buying a  Magnum Heavy Duty Ergonomic Tilter on an Open Box special.

For an Open Box special, the chair arrived in virtually new condition, with very little wear and no defects. Assembly was a snap (or several due to the nature of assembling chairs), and i am quite happy with the product recieved.

So far, I believe I have gotten my money's worth and that is quite a bit. You pay for quality.

2022年4月3日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Thank you for the review Sheep Dog! Your insights are helpful! We try to go over each Open Box product with great care. Most are usually custom boxed and the person doing the boxing is highly meticulous. We will be sure to let him know that yours survived the UPS handling system and arrived in fine working order.

Gald you enjoy your chair.

David Spets
Managing Director of E-commerce

5つ星のうち5の評価

Tip top

Great customer service. The chair was easy to put together. Im happy.

2022年3月31日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Amy thank you for sharing. Your new Hon Convergence Mid-back should serve you well for many years. Please stay in touch and do let us know if there is anything esle that we can do for you.

Kind regards,

David Spets
Managing Director of E-commerce

5つ星のうち4の評価

Long wait to ship items

Online states items ship in 15 business days, 3 weeks later still no shipping date, I contacted them and they were quick to reply that the ship date was still 2 weeks our. I ended up canceling the order but customer service was quick to process the refund.

2022年3月30日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Good afternoon Voke. Lots of hurdles in the ordering landscape these days! Sorry that this one fell short of expectations.

Hoping to hear from you soon so we can reprove ourselves! Meanwhile we wish you the best.

Our thanks,

David Spets
Managing Director of E-commerce

5つ星のうち5の評価

Tyler was easy you work with and…

Tyler was easy you work with and provided the information I needed.

Thanks to all.

2022年3月28日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Hello Frank. Happy to hear that Tyler was a big help. Glad he was able to piece together that custom Focus 2.0 chair by SitOnIt.

Thank you for letting us know how pleased you were with the process.

All the best,

David Spets
Managing Director of E-commerce

5つ星のうち5の評価

thankfully NOT amazon and a great experience!

I searched for a website that wasn't amazon that sold a highly-rated Hon office chair we were looking for and came across OfficeChairs USA. They are a local, accountable US-based company and were extremely attentive. Their price was slightly higher than the behemoth websites, but they happily matched it and we were sold. Delivery of the chair was slightly delayed through no fault of OfficeChairs USA but it arrived in perfect condition. I highly recommend OfficeChairs USA if you're looking for office furniture.

2022年3月26日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Thank you for the kind words Torr and it was also a pleasure working with you. Rest assured if you ever need us or have any issues with your Ignition chair we are but a phone call away!

Best,

David Spets
Managing Director of E-commerce

5つ星のうち5の評価

Easy to configure

Easy to configure; and great product and price!

2022年3月25日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Walter most happy to hear that your Office Master PT72 ergonomic chair was such a hit and that the process ran smoothly for you.

Thanks for sharing.

Regards,

David Spets
Managing Director of E-commerce

5つ星のうち5の評価

The Hag Capisco chair ROCKS!

I had a great experience with OfficeChairs USA. I purchased the Hag Capisco chair in an absolutely beautiful Sapphire blue color with a black base and a foot ring. This is my second Capisco chair and it is THE BEST CHAIR EVER. I had the last one for over a decade and it was still functionally sound, but I ripped the fabric on the chair (user error). I can sit on it this chair forward, backward, high (with my legs curled back), low (with my legs forward). I put my feet up on the foot-ring, down on the floor, or on my foot rest (not included). The chair is so customizable, sturdy, and helps me to sit in many different ways so that my back never aches from being in the same position all day, which is a major problem with other chairs. I know the seat looks tiny. I'm a large/curvy gal, and it's super comfortable. Plenty of seat for your booty, but it allows your legs some range of motion without the full seat under your legs. Hard to explain, but it really does work. I even sit with one leg curled up under my butt sometimes... plenty of seat space. With respect to OfficeChairs USA, my chair arrived quickly and perfectly boxed. It was easy to set up (10 minutes tops). Great customer service. I would buy from this vendor again for sure.

2022年3月20日
5つ星のうち5の評価

Tyler was wonderful to work with

Tyler was wonderful to work with. we had some shipping delays and confusion on the fed ex delivery (fed ex's fault) and Tyler was right on it ready to help with tracking things down for us. ordering process was easy and Tyler was very knowledgeable on products.

2022年3月17日
自発的なレビュー

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