Officialhello レビュー 24

Got reeled into a Facebook ad and bought from this company because it's been insanely hot outside and these were supposed to be all about coolness. I finally received a product but was the wrong color, didn't fit according to size, and is really uncomfortable due to poor manufacturing. I tried to contact the company multiple times in multiple ways but have never received any response. They give an address on their website but when you look it up there is a Sherman Williams paint store at that location. Basically they lie about their business, send you some garbage made in a Chinese slave labor shop, and provide no way to return it. I should have done my research first, they looked legit but definitely are not. Lesson learned on my part, hope others won't lose their money to them.

Took forever to arrive from China (not obvious based on website info) and teeny tiny. Cheap material. They only allow you to exchange at your expense, returns not allowed. Total rip off.

I looked at their website BEFORE ordering and the only address on their website is US. So I figured great, it'll be delivered fast.

My order shipped on the 9th and we're the 20th and its still not here. Tracking clearly shows it shipped from somewhere far away (China?) but no mention on their website. I asked what carrier they used and where it shipped from.

Their support simply replied with my tracking number without answering any of my questions. Convenient right? I replied again and now they stopped getting back to me.

So here we are, 11 days after my order shipped and still nothing. Next step will be a chargeback.

Paid for jocks never shipped they offered a refund but never received. Customer service "sincerely apologize for the delay in receiving your refund. Again, we can't check from our end but rest assured you will receive it sometime soon"