Such an amazing Team. Always positive and responsive. The team are so helpful and respond quickly to any and all enquiries. I judge this to be superb customer service. Sadly I have had occasion to ame... ãã£ãšèŠã
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Amy delivered outstanding customer service â a wellâdeserved 5 stars. After I left a voicemail, she emailed me quickly and contacted the theatre directly to help upgrade our tickets for The Lion King... ãã£ãšèŠã
I booked tickets for a show my daughter was desperate to see, but she then broke her leg and we thought we might not be able to go due to accessibility issues. However, Amy could not have been more... ãã£ãšèŠã
Had booked tickets to see Totoro on Kids Week offer but the date proved to be impossible due to an unforeseen health issue. Amy could not have been more helpful in sorting the date change and... ãã£ãšèŠã
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Official London Theatre is the number one site to get tickets, news and exclusive interviews for top London shows. Run by not-for-profit organisation Society of London Theatre, we work directly with theatre owners and producers to give you access to information, events and promotions that you won't find anywhere else.
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Leicester Square, WC2H 7NA, London, è±åœ
- ticketing@officiallondontheatre.com
- officiallondontheatre.com
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Amy was amazing!
Amy was amazing, she managed to help us move our tickets so we could watch the performance with our favourite actor in it!
Amazing Customer Service by Amy
My work schedule changed last minute and I could no longer make it to a booked show. Amy very kindly stepped in to help and managed to refund me so I could book on another available day. Forever grateful for your help!
Really helpful and responsive customerâŠ
Really helpful and responsive customer service!
Really brilliant customer serviceâŠ
Really brilliant customer service rearranging our tickets when ill. Responded straight away and were really helpful!
Excellent
Excellent, quick customer service. I had an issue with my tickets and it was resolved within an hour. Great service.
Excellent service
I would like to express my sincere thanks to Amy for her quick and helpful response.
The composition of our group attending Wicked had changed, and we were concerned about whether we would still be able to attend the performance. Amyâs prompt and clear reply answered all our questions and put our minds at ease.
Thank you for the excellent service.
I made a silly mistake with my bookingâŠ
I made a silly mistake with my booking and only realised last minute. Amy was super helpful, responsive and really kind in helping me get my mistake sorted. I can t thank her enough for her helping me sort this out so late in the day! An absolute superstar!
Easy process to book and arrange
Easy process to book and arrange. Amy at the desk who has helped manage my bookings to alternatives has been very helpful and responsive.
Positive experience all round
Super quick response time and veryâŠ
Super quick response time and very helpful!!
Exellent customer service ð
I had to rebook my tickets and got so good help from a woman who worked there. And she responded really fast on email.
Outstanding
Amy was outstanding. My query was dealt with super swiftly from beginning to end. I can't thank her enough
Date change
Booked some tickets and needed to change the date. The advisors were really helpful and handled it quickly. Very glad we could change the dates!
Excellent service recieved when wantingâŠ
Excellent service recieved when wanting to exchange tickets. Very quick service, good explanation via email and tickets exchanged within 2 days.
What an experience with exceptionalâŠ
What an experience with exceptional customer service and hospitality. We had a clash of events on our chosen date for the theatre to see Comedy of Spies. Amy was absolutely prompt and kind in accommodating this and I was able to change the date. Thank you!
I wasn't sure if I emailed the rightâŠ
I wasn't sure if I emailed the right address but the response I got was very polite & helpful. My query was resolved very swiftly and the offer of further help was given. Thank you..
Excellent service when trying to changeâŠ
Excellent service when trying to change tickets for a show. Really prompt and helpful communication and I was able to switch my tickets for a different date and get a refund on the original tickets.
Excellent customer service
I booked tickets for the hunger games and then realised I needed extra - the team Amy / Danielle were so helpful in enabling me to cancel the ones I had and still get the discount for Kids Week. The children really enjoyed it and our extra ticket was able to be purchased at the same price. Itâs these small things that make life less stressful. A pleasant and can do attitude was much appreciated. The show was great too!
Great customer service
Great customer service, originally booked wrong date which was easy to correct. Then I couldnât find tickets the day before, customer services located them and sent them out straight away.
Excellent customer service.
Had made a mistake on the date of my booking. Emailed in and got a quick response from Amy and the issues was solved very quickly. Thank you excellent service!
I needed to change some tickets afterâŠ
I needed to change some tickets after plans changed and this company were very helpful in facilitating this. Thank you!
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