First delivery late, second delivery went to the wrong address. Emailed and said they couldn't do anything. Replied and asked if there was anything they could do and said it would be a regular order.... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually c... もっと見る
企業が回答しました
This is a superb site. We found the most wonderful pate for dogs and goats ears here - two of our dogs favourites - when we were struggling to find them elsewhere. Plus they are happy to post EVERYW... もっと見る
We have ordered online from Oh Doggy a couple of times now and have been delighted with the prompt delivery and products - our boy Loki especially loved the treats :). Super news that the new shop has... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Oh Doggy’s mission is to provide our customers with a great selection of high quality dog products and food at the best possible price. We provide a unique shopping experience for our customers with an online store that is well stocked with healthy and natural treats for healthy and happy dogs. We want to provide the education and loving support to our customers so that they will have the knowledge to care for and enjoy their dogs. We at Oh Doggy are dog enthusiasts who are inspired to make a difference to the lives of dogs and their people with healthy, eco-responsible and locally sourced products.
連絡先
3.9
ほぼ満足
293件のレビュー
ネガティブなレビューの 20％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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First delivery late
First delivery late, second delivery went to the wrong address. Emailed and said they couldn't do anything. Replied and asked if there was anything they could do and said it would be a regular order. Emailed ignored. Rubbish customer service, never use them again and will tell people of the terrible service
2026年3月30日
自発的なレビュー
Oh Doggy からの回答
Hi Sara, unfortunately as we mentioned in our email, we cannot do anything if you send an order to a previous address and contact us after it has been delivered, unless the new tenants return the order to us. While we understand it is a simple error on your behalf, unfortunately we cannot arrange a return collection without contact from the tenants of the address you sent your order too.
Delicious dog food, next day delivery
I ordered new dry dog food as a topper for my dog. Usually he tries to leave it, but with this food he wolfed it down. Delicious dog food, next day delivery. Thanks Oh Doggy!
2026年2月6日
Great Daycare for Dogs
Great place for my dog to go while I’m at work. Staff are all lovely and look after the dogs very well. Great that you can pay extra for dogs to be walked.
2026年1月7日
Delivery on time and price competitive…
Delivery on time and price competitive so will use again
2025年12月22日
Bad communication
My order was delayed by at least 10 days. I emailed oh doggy on numerous occasions with no response and there is no telephone number for them.
2025年11月7日
Item never arrived
Item never arrived , still stuck at there post office and I had a ticket from Royal Mail through the post asking me to pay £10 postage .. will never use again! No response to any emails!!! Terrible service
UPDATE Paul from ohdoggy has been in touch and resolved the issue
UPDATE AGAIN , item hasn’t arrived again!!!! And is now refusing to give me the tracking details and now not responding again .. DEFINITELY AVOID THIS WEBSITE!!!!!!!!!!!!!
2025年8月29日
Great Kong dog toys
Quick delivery, excellent communication and lovely Kong Christmas dog toys. Thank you very much.
2024年11月25日
The item showed in stock so
The item showed in stock so
Purchased .. 48 hour tracked week went by no communication from company . When I emailed I got told no stock but have one with a pink heart . I said I bought blue as my dog is a boy I got. Refund and no further communication terrible and would not use this company again
2025年8月18日
I would have given 5 stars but the two…
I would have given 5 stars but the two packets ordered one came in a week but second arrived after two weeks I did not expect that. Maybe next time I will give 5 stars
2025年5月9日
Really good quality products & well…
Really good quality products & well priced.
If not in stock, Staff go the extra mile to get products in quickly. Would highly recommend oh doggy👏
2025年4月23日
Excellent food for my dog
Excellent food for my dog, gives her an amazing shiny coat. Love buying from Oh Doggy as you get rewards for buying with them, delivery is always quick and the food is well packaged on arrival.
2025年3月24日
Overall disappointed with customer service
Very competitive pricing. Had a loads of issues changing address and receiving new bags of food when sent to wrong address.
I find it unacceptable that they will not allow you to call them to discuss issues everything has to be done through email.
2025年2月5日
Excellent service fast delivery
2025年1月27日
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