Oh Doggy ロゎ
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Oh Doggy レビュヌ 

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TrustScore 5段階評䟡の4

4.2

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5぀星のうち5の評䟡

Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually c... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

This is a superb site. We found the most wonderful pate for dogs and goats ears here - two of our dogs favourites - when we were struggling to find them elsewhere. Plus they are happy to post EVERYW... もっず芋る

5぀星のうち5の評䟡

We have ordered online from Oh Doggy a couple of times now and have been delighted with the prompt delivery and products - our boy Loki especially loved the treats :). Super news that the new shop has... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

A really robust product, far more durable than similar ones we've bought in the past. Simply fill it with raw food, pop it in the freezer... absolutely perfect for our Labradors' breakfasts - keeps th... もっず芋る

䌁業が回答したした

䌁業情報

  1. ペットショップ

さたざたな倖郚゜ヌスから提䟛された情報

Oh Doggy’s mission is to provide our customers with a great selection of high quality dog products and food at the best possible price. We provide a unique shopping experience for our customers with an online store that is well stocked with healthy and natural treats for healthy and happy dogs. We want to provide the education and loving support to our customers so that they will have the knowledge to care for and enjoy their dogs. We at Oh Doggy are dog enthusiasts who are inspired to make a difference to the lives of dogs and their people with healthy, eco-responsible and locally sourced products.

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4.2

ほが満足

TrustScore 5段階評䟡の4

301件のレビュヌ

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この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 20に回答しおいたす

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4.2

すべおのレビュヌ

(301)

過去12か月のレビュヌ数: 20件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Good delivery

Good delivery, sturdy what it says on the box

2024幎1月22日
Oh Doggy ロゎ

Oh Doggy からの回答

Thank you for taking the time to leave us a review, Sheila!

We're delighted to hear that you're happy with your new Sodapup Honey Pot and that delivery went well :)

We hope you have a lovely day, and thank you for choosing to shop with us at Oh Doggy.

5぀星のうち1の評䟡

Was sent the wrong order and then


Was sent the wrong order and then contacted customer service three times and never received a reply. Would never use again and advise anyone to avoid.

2024幎1月20日
自発的なレビュヌ
Oh Doggy ロゎ

Oh Doggy からの回答

Hi Graham,

I am sorry that you did not have a good experience with us this time round.

As my colleague explained in his emails with you, unfortunately, your communications were filtered into our junk folder, as shown in the screenshots sent (possibly due to the attached images); and as a result, we did not receive them.

We do take pride in our customer service, and unfortunately on this occasion we were unable to get back to you as we were unaware that you had reached out about your order.

We have taken steps to try and prevent this happening in the future.

I can only apologise again for the frustration that I am sure this caused - as a small business it is frustrating for us too when issues like this arise. While we were unable to rectify this for you due to your emails being filtered, I am glad that you were able to find a solution to the problem on your end, and we would be delighted to serve you again should you choose to shop with us again in the future.

5぀星のうち1の評䟡

If I could put 0 stars I would!!

If I could put 0 stars I would I as I have no order to review. I ordered from this company last year and never received my order. I contacted the company and they apologised and asked if I would still like my order which I said yes. Still received nothing and almost a year down the line I’m still waiting for the order. I hate doing negative reviews as I understand the impact it can have but I think I’ve have give them more than enough chances now. Please don’t waste your money by using this company.

2023幎1月31日
自発的なレビュヌ
Oh Doggy ロゎ

Oh Doggy からの回答

UPDATED RESPONSE:

Hi Jessica,

Just following up here for full visibility, as I believe you were speaking with my colleague and that this issue has now been resolved via a refund for the orders that did not arrive.

Our apologies again for the error, and thank you for your patience while we worked to resolve this for you.

I hope you have a lovely day.

Kind regards,

Kerry

----------------------------------------

THIRD RESPONSE:

Hi Jessica,

Thank you for providing the additional information as requested.

We have emailed you again regarding this order.

I will await your response via email and will do my best to assist you in this matter.

Kind regards,

Kerry

-----------------------------------------------

SECOND RESPONSE:

Hi Jessica,

I tried to reach out to you regarding this issue via email, however, the email has bounced back.

I would appreciate it if you could contact us at woof@ohdoggy.co.uk so that we can investigate this issue further for you.

Thank you

-------------------------------------------------------------------

ORIGINAL RESPONSE:

Hi Jessica,

I am incredibly sorry to hear that you have had a poor experience.

If you could please confirm the last time you were in contact with us, I will investigate this for you.

My apologies again, and I will look into this right away to see if I can find out what happened.

Please leave this with me, and I will be in touch with you once I have had a chance to investigate this and find out what has happened, as this is not the standard we expect here at Oh Doggy.

Thank you

5぀星のうち5の評䟡

I have to say the SodaPup Honey Pot is the dogs'...

A really robust product, far more durable than similar ones we've bought in the past. Simply fill it with raw food, pop it in the freezer... absolutely perfect for our Labradors' breakfasts - keeps them entertained for a good 10-15 minutes.

2023幎11月22日
Oh Doggy ロゎ

Oh Doggy からの回答

Thank you for taking the time to leave us a review :) We're glad you're happy with the SodaPup Honey Pot! It is one of our best sellers for good reason :D

5぀星のうち5の評䟡

Sassy1

I found some lovely toys for my Border Terriers
Quick delivery very 😀 with my purchases.

2023幎11月1日
Oh Doggy ロゎ

Oh Doggy からの回答

Aww thank you! We're glad you're happy with the new toys :)

5぀星のうち3の評䟡

Terrible delivery time

Terrible delivery time, it took over a week to arrive. Previous supplier would have delivered in 2 days.

2023幎10月31日
Oh Doggy ロゎ

Oh Doggy からの回答

Hi Jane,

Thank you for choosing to shop with us at Oh Doggy.

I'm sorry to hear that you weren't happy with the delivery time of your order.

Your order was placed with us on the 30th of October and dispatched the following morning.

Unfortunately, once we have dispatched an item we have no control over the shipping speed or any delays that your parcel may encounter.

We have taken your feedback onboard and will look into anything that we can do on our end to try and prevent this from happening in the future.

My apologies that the service you received was not what you were expecting, and for any inconvenience caused by the delivery delay.

Kind regards,

Kerry

5぀星のうち5の評䟡

Worked out in the end

I ordered the no rinse dog shampoo spray but it arrived with a broken top. I contacted Oh Doggy by email, as they have no telephone contact number, and within a few hours had a response from them. After sending photos of the damaged item they have agreed to send me a replacement one, for which many thanks.

2023幎10月28日
自発的なレビュヌ
Oh Doggy ロゎ

Oh Doggy からの回答

UPDATED REPLY:

Hi Sophia,

Thank you for letting us put this issue right for you, and the updated review.

You should receive your replacement item within the next few days.

If you have any other issues please do not hesitate to reach out to us.

I hope you have a lovely day, and thank you again for choosing to shop with us at Oh Doggy!

Kind regards,

Kerry

ORIGINAL REPLY:

Hi Sophia,

Thank you for taking the time to leave us a review, and I am sorry that you had a poor experience.

From my understanding, this item was not damaged at the time of packaging (we agree that there is no sense in packaging and sending a damaged item. We take every precaution to prevent damage to items as they progress through the shipping network, however, sometimes damages can happen despite our best efforts, in which case we work to put this right for our customers.

We believe that this has happened in transit as we do not ship damaged products; if a product is ordered and found to be damaged as we are packing it we make contact with the customer to offer a refund, or we reorder the product from our supplier where possible so that we can send one out in good condition if the customer is happy to wait a little longer for their item).

I have contacted you via email regarding this item and we can either ship you out a replacement for the item that arrived damaged or process a refund for this item.

We are open on Saturdays, and aim to respond to any emails received as promptly as possible. We appreciate that it can be frustrating to wait for a response when you have an issue, however as a small business with a small team we do our best to respond to any queries within 24 hours, although it is often much sooner than this.

I can see from checking your order that you paid £2.99 for the delivery of your items. I would have to respectfully contest that this is not "hefty", and is reasonably in line with shipping charges from a lot of other online retailers.

I hope this helps, and I will keep an eye out for your email reply so that we can put this right for you either through replacing the product for you or refunding you for the item in question.

5぀星のうち1の評䟡

FAULTY GOODS

One of the Ovo egg toys was faulty on receipt of the goods. Company refused to replace and have not responded to my further email.
Bad customer service. I would not recommend this company

2023幎9月26日
Oh Doggy ロゎ

Oh Doggy からの回答

Hi Jane,

I'm sorry to hear that you would not recommend us.

I am a little confused as to which further email you are referring to, as I am unable to find one on our email system when I search your name. The last email I can find from you has been responded to - my apologies if you have missed this.

As mentioned in our last email to you, we are unable to split a set of the Ovo eggs to replace the one that was damaged during play as per our policy, however, we did offer that you could return the items to us for a refund.

You are still very welcome to return this item to us for a refund less our original shipping costs, as mentioned in our email to you and in line with our refunds and returns policy.

Please feel free to reach out to us again via email and we will get this process started for you.

5぀星のうち1の評䟡

Waste of time

Decent prices but waited 5 days for my order, no sign of it. Contacted them to ask where my order is and they then said they don’t ship over weekends but have realised they don’t have the stock anyway and so just cancelled my order!! Total waste of time, avoid.

2023幎9月6日
自発的なレビュヌ
5぀星のうち2の評䟡

I placed my order 7 days ago


I placed my order 7 days ago and it arrived today, which isn't what is stated on the website. I didn't receive any delivery updates and didn't know it was coming today. No response to my email requesting expected delivery date. 2x12kg bags of Tribal arrived. No best before dates on either. So I can only hope all is okay. Will write to Tribal to advise. Sadly I don't think I would use Oh Doggy again.

2023幎9月4日
自発的なレビュヌ

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