The staff at Oka Chelsea have gone above and beyond to help us throughout the purchase and delivery of our sofa From being flexible with how long they would need to hold the sofa in the warehouse f... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to... もっと見る
企業が回答しました
This store sells attractive designs for the home. I bought some lovely wine glasses to give as a gift to friends abroad, but then decided that it would be too problematic to transport them, and Maria... もっと見る
企業が回答しました
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... もっと見る
企業が回答しました
企業情報
当該企業による記述
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
連絡先
155-167 Fulham Road, SW3 6SN, London, 英国
- +44 20 7581 2574
4.5
優良
338件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The selection is good but could do with proactive customer service
The selection is good. It took some time to find a person to help us, but once we managed to find one it was very smooth. Wold be good to have someone attend to customers more proactively
2025年5月19日
OKA - Chelsea からの回答
Dear Kumar
We really appreciate your kind words and are glad you found a good selection of products when you visited our Chelsea store.
We're sorry it took a while to find assistance. We'll work on being more proactive in helping customers.
Thank you again for your feedback — it helps us improve, and we truly appreciate it.
Best regards
OKA
OKA Chelsea branch
Went to Chelsea branch. Kate, branch manager, was extremely helpful and knowledgeable so was a great shopping experience. Bought a number of items and happy with all of them, Great quality and the 2 mirrors are beautiful. Thanks also to Matteo ( hope correct spelling!) for arranging delivery. Megan.
2025年5月11日
OKA - Chelsea からの回答
Dear Megan,
Thank you so much for your lovely review. We’re delighted to hear that Kate made your visit to our Chelsea store such a great experience — and we’ll be sure to pass on your thanks to Matteo as well. We’re so pleased you’re happy with your purchases, especially the mirrors, and truly appreciate your kind words about the quality and service.
Warm regards,
OKA
Lovely shop in West London
Lovely shop in West London. Some very stylish and tasteful cushions. And received excellent customer service from Sophia, who could not have been more helpful or friendly.
2025年5月17日
自発的なレビュー
OKA - Chelsea からの回答
Dear A Cadman,
Thank you for your kind words. We're delighted to hear you enjoyed your visit to our store and found the perfect cushions. We're especially pleased that Sophia made such a positive impression — we’ll be sure to pass on your lovely feedback to her.
Warm regards,
OKA
I have bought a number of things for my…London apartment
I have bought a number of things for my home in the country over the years,always pleased with the helpfulness of the staff and of course the products.My recent trips to the Fulham Road shop,have been productive and fun.Salvo and Michael of particular help in choosing the various furniture etc needed.
2025年4月30日
OKA - Chelsea からの回答
Dear Clive
We truly appreciate your continued support and are delighted to hear about your positive experiences at our Chelsea showroom.
It's wonderful knowing the team's assistance has been both productive and enjoyable for you.
We value your feedback and look forward to welcoming you back again soon!
Kind regards
OKA
Appalling service
Appalling service - waited in all day for a garden sofa - delivery time slot 12-2pm - at 8:15pm they called to say couldn't deliver as driver over his time!
No communication all day -despite double checking and them emailing to say worry not it's on it's way. Terrible service and total lack of interest in customer service. Never again!
2025年5月6日
自発的なレビュー
OKA - Chelsea からの回答
Dear Geraldine,
We’re very sorry to hear about your recent delivery experience and the lack of communication throughout the day — this is far from the level of service we aim to provide. We completely understand how frustrating it must have been to wait in all day, only to be informed late in the evening that your delivery couldn't be completed.
We can see that your delivery has now been rebooked, and we want to assure you that we are actively addressing this with our delivery partner to improve our processes and prevent this from happening again.
Thank you for your feedback — it’s essential in helping us do better.
Kind regards,
OKA
Wonderful products
Wonderful products, as ever, but a delightful and enormously helpful assistant!
2025年5月5日
OKA - Chelsea からの回答
Dear Dr Govier
We're delighted to hear about your positive experience at our Chelsea showroom!
It's wonderful to know our team member provided you with excellent service and we will be sure to share your kind words with them.
Kind regards
OKA
A very helpful young man regarding my…
A very helpful young man regarding my carpet purchase. Then purchased some cushions and coffee mugs - every person I dealt with was pleasant and helpful - this was over a 3 day period. No problem with returning one cushion due to the colour which worked but was not as nice as the colour I eventually went with.
2025年4月25日
OKA - Chelsea からの回答
Dear Kathryn
We appreciate you taking the time to share your positive experience.
It's wonderful to hear that you had such a pleasant and helpful experience with our team over the course of your purchases. We strive to provide excellent customer service and it's rewarding to know that we met your expectations.
Thank you for your support and we hope to see you again soon.
Kind regards
OKA
Great personal service
I could speak to someone in the shop on more than one occasion . The item was ready for collection . Service aspect was first class !
2025年4月25日
OKA - Chelsea からの回答
Dear Bridget
Thank you for sharing your review.
We are delighted to hear that you had a positive experience with our Chelsea store. We appreciate your kind words about our team and their dedication to providing excellent customer service.
We hope to welcome you back again soon!
Best wishes
OKA
I was helped by one of your charming…
I was helped by one of your charming sales assistants and found exactly what I needed.,
2025年4月30日
OKA - Chelsea からの回答
Dear Lesley
We're so glad to hear that you had a positive experience in our Chelsea store and found exactly what you were looking for! We're proud of our team and their commitment to providing excellent customer service.
We hope you enjoy your purchase!
Kind regards
OKA
Always a great experience
Always a great experience, fabulous merchandise and wonderful helpful staff
2025年4月17日
OKA - Chelsea からの回答
Dear Ginty
Thank you for your wonderful review! We're thrilled to hear that you had another great experience with us.
We're delighted that you enjoyed our merchandise and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We look forward to welcoming you back again soon!
Kind regards
OKA
Very helpful & polite staff
Staff were particularly helpful in the Chelsea shop. Found an extra set of mugs and new cushion covers
2025年4月17日
OKA - Chelsea からの回答
Dear Gill
We're delighted to hear that you enjoyed your visit to our Chelsea showroom. Our team are dedicated to providing excellent customer service, and we're thrilled that they were able to help you find what you were looking for.
We hope you enjoy your new mugs and cushion covers!
Kind regards
OKA
Helpful staff
Bought a very large, very heavy vase. The staff were very helpful and took time in packaging it safely for me.
2025年4月20日
OKA - Chelsea からの回答
Dear Juliet
We appreciate your kind words about our team.
We're glad they were able to help you with your purchase and ensure your vase was packaged safely.
We hope that you love your purchases.
Best regards
OKA
OKA - Chelsea からの回答
Dear Aisha
Thank you for your kind words!
We're delighted that you found our team in our Chelsea store helpful and responsive. We strive to provide excellent customer service and appreciate your feedback.
Best regards
OKA
OKA - Chelsea からの回答
Dear Emanuele
We are so happy to hear that you find our products inspiring and of high quality. It is our goal to provide customers with the best possible experience.
Thank you for your kind words and continued support.
Best regards
OKA
Friendly helpful assistant.
2025年3月24日
OKA - Chelsea からの回答
Dear Carole
We're thrilled to hear you had a positive experience in our Chelsea store! It's wonderful to know the team was able to provide helpful assistance.
We appreciate your kind words and hope to see you again soon.
Best regards
OKA
Redbrick, Batley
Good experience. Helpful staff. Well prepared displays.
Later, however, on opening the pair of puma book ends, I found a design fault - books rest against the rather delicate ears of the cats - a built in accident problem. I shall return them to the shop.
The onyx bowl is fine.
2025年3月22日
OKA - Chelsea からの回答
Dear Robin
We appreciate your kind words about our new Redbrick store and displays.
We're sorry to hear about the issue with your bookends. We strive to provide high-quality products, and it's disappointing to hear about this design flaw. We'll certainly take your feedback into consideration.
We're glad you're happy with the onyx bowl.
Best regards
OKA
Lovely helpful staff!
2025年3月17日
OKA - Chelsea からの回答
Dear Mrs Hoban
Thank you for taking the time to share your feedback.
We will ensure that your comments are passed to our Chelsea Team, who will be delighted to hear of your positive experience and hope that you will return soon.
Kind regards
OKA
That it is both the product and the people that make OKA an enduring brand.
The PEOPLE who work at OKA could not be more helpful and knowledgeable. We take for granted that the product will be excellent, but should never take for granted who makes it happen on the shop floor for customers. My gratitude to all who have helped me over the years. Please, if possible, pass this on to them. Thank you.
2025年3月8日
OKA - Chelsea からの回答
Dear Collette
We are so happy to hear that you have had such positive experiences with our team.
We will certainly share your kind words with our Chelsea Showroom as we strive to provide exceptional customer service and it is truly rewarding to know that their efforts have made a difference to you.
Thank you for continued support and we look forward to welcoming you back soon!
Best wishes
OKA
Helpful knowledgeable pleasant staff
2025年3月13日
OKA - Chelsea からの回答
Dear Mo
Thank you for sharing your feedback.
We will be sure to pass your comments on to our team in our Chelsea Showroom, who will be thrilled you had such a positive experience when you visited their store.
We hope that you love your Table Lamp and Shade and we appreciate your support!
Kind regards
OKA
shopping at Oka
"I regularly shop at Oka, and during my last visit, I was delighted by the wide variety of beautiful furniture and home furnishings. The staff were highly knowledgeable and incredibly helpful. I look forward to returning soon."
2025年3月1日
OKA - Chelsea からの回答
Dear Barbara
Thank you for your feedback. The team in our Chelsea Showroom will be thrilled you had such a positive experience, and we thank you for your continued support.
We really do look forward to welcoming you back!
Kind regards
OKA
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。