Poor customer service, nobody offered to help upstairs while looking at pillows they were having their own conversation very loud while doing a stock take. When I did ask for help they helped but it w... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I love shopping at OKA when I visit family in the UK from America. The designs are beautiful and the quality is exceptional. While we have other home stores the unique designs at OKA are special and... もっと見る
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The OKA Chelsea store on Fulham Road is less of a shop and more of a total interior design experience. I spent hours browsing the three floors, and every corner is filled with gorgeous textures, laye... もっと見る
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Great service The home designer Rider helped us out a lot with great ideas. Looking forward to buying my next lot of furniture in the near future
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企業情報
当該企業による記述
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
連絡先
155-167 Fulham Road, SW3 6SN, London, 英国
- +44 20 7581 2574
4.5
優良
372件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The expertise of the staff member in…
The expertise of the staff member in assisting with my purchase.
2025年11月5日
OKA - Chelsea からの回答
Dear Customer,
Thank you for your kind review. We’re delighted to hear that you received knowledgeable and helpful assistance during your visit to our Chelsea store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Karen,
Thank you for your lovely review. We’re so pleased to hear that you’re happy with your purchase and that you received great service during your visit to our Chelsea store. Your kind feedback means a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
I was served by Rachael
I was served by Rachael. She give super service. She was interested in what I was buying and helped me to decide.
2025年11月3日
OKA - Chelsea からの回答
Dear M Brown,
Thank you for your kind review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and thoughtful service. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Shocked today to be charged £20 for…
Shocked today to be charged £20 for click and collect .
You’re out of touch with your customers
2025年11月2日
自発的なレビュー
OKA - Chelsea からの回答
Dear Annabel
We are sorry to hear of your disappointment regarding the recent changes to our Click & Collect charges.
Our Click & Collect fees are outlined on our website. We’ve introduced a small tiered fee to reflect the cost of picking, packing, and transporting Click & Collect orders to your chosen store. These costs have risen in line with increases in wages, employment costs, and fuel. Even with this charge, we still cover some of the cost ourselves, and our rates are consistent with other premium homeware and furniture brands.
Thank you for taking the time to share your feedback.
Kind regards
OKA
OKA - Chelsea からの回答
Dear Marylu,
Thank you for your kind review. We’re delighted to hear that our team in Chelsea were able to provide the information and guidance you needed. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Helpful knowledgeable staff
Helpful staff, v good product, efficient notification re availability & pick-up info
2025年10月21日
OKA - Chelsea からの回答
Dear Annie,
Thank you for taking the time to share your feedback. We are delighted to hear that you were pleased with both the service and communication you received, as well as your chosen product. Providing a smooth and helpful experience is something we strive for, and it’s wonderful to know this was reflected during your visit.
Kind regards,
OKA
Very bad welcome and service
Very bad welcome and service. I am a regular customer living in Switzerland. When I picked up my order at the shop in Chelsea, they hardly took care of me and refused to call a taxi because « it was their closing time ». I was kicked out of the shop, left with a large heavy box under the rain. Very rude and certainly not at the level of the expectations of an OKA client and prices
2025年9月26日
OKA - Chelsea からの回答
Dear Ms Demarquette,
We’re very sorry to hear about your recent experience at our Chelsea store and that you felt unwelcome during your visit. Your feedback will be reviewed with the store team to ensure we continue to deliver the high level of service expected from OKA. We do hope you’ll visit us again soon so we can provide the warm and attentive experience our customers value.
Kind regards,
OKA
I had an extremely helpful and charming…
I had an extremely helpful and charming shop assistant! Thank you
2025年9月23日
OKA - Chelsea からの回答
Dear Leyla,
Thank you for your lovely review. We’re so pleased to hear you received such helpful and charming service from our Chelsea team. Your kind words are greatly appreciated and will be shared with the store.
Kind regards,
OKA
OKA - Chelsea からの回答
Thank you for your lovely review. We’re so pleased to hear you received such friendly and helpful service from our Chelsea team. Your feedback means a lot to us.
Kind regards,
OKA
Quick and helpful service and plenty of…
Quick and helpful service and plenty of choice .
I love the OKA style 11September
XxxX
2025年9月11日
OKA - Chelsea からの回答
Dear Mr Granier-Deferre,
Thank you for your lovely review. We’re delighted to hear you enjoyed the quick and helpful service and found plenty of choice in our Chelsea store. It’s wonderful to know you love the OKA style — your kind feedback is much appreciated.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Ratika,
Thank you for your lovely review. We’re so pleased to hear you enjoyed our Chelsea store’s collection and received such fabulous service. Your kind words about the warmth of our team mean a great deal to us.
Kind regards,
OKA
Lovely shop, always something new
Always something new to see …hard to leave without purchasing a little something…staff alway pleasant and Allow you to browse but always on hand if needed
2025年9月15日
OKA - Chelsea からの回答
Dear Ms Freeman,
Thank you for your lovely review. We’re so pleased to hear you enjoy visiting our Chelsea store and always find something new to discover. It’s great to know our team strike the right balance between being attentive and allowing you to browse at your leisure.
Kind regards,
OKA
Sophia, Fulham road
Sophia, Fulham road, was super efficient dealing with my order over the phone! Goldstar quality!!
2025年9月15日
OKA - Chelsea からの回答
Dear Anna,
Thank you for your wonderful review. We’re delighted to hear that Sophia at our Fulham Road store provided such efficient and high-quality service. Your kind words will mean a great deal to her and the team.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Amanda,
Thank you for your lovely review. We’re delighted to hear you had such a great experience at our Chelsea store and found the team there incredible. Your kind feedback is greatly appreciated.
Kind regards,
OKA
A very sweet and helpful girl in the…
A very sweet and helpful girl in the cushion area upstairs was so efficient and focused. I have already praised her to a very nice assistant downstairs.
2025年9月1日
OKA - Chelsea からの回答
Dear Prue,
Thank you for your lovely review. We’re delighted to hear you received such efficient and attentive service from our team in the Chelsea store. Your kind words and praise will be shared with the colleague you mentioned — we know she’ll be thrilled to hear them.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Veri,
Thank you for your kind review. We’re delighted to hear you found our Chelsea team so friendly — your feedback is greatly appreciated and will be shared with them.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Monique,
Thank you for your kind review. We’re so pleased to hear you received such friendly and professional service from our Chelsea team. Your feedback means a great deal to us.
Kind regards,
OKA
Very disappointing experience
I placed a click-and-collect order with OKA on 8th August and was charged immediately. After 16 days with no updates or communication, I emailed their customer service—no response even after four days. I then called and was kept on hold for a long time before finally reaching someone. I requested to cancel the order, but received no apology, explanation, or acknowledgment of the delay. The response was abrupt and dismissive. Very disappointing experience for such an expensive item and poor customer service.
2025年8月28日
自発的なレビュー
OKA - Chelsea からの回答
Dear Katherine,
We are sorry to learn of the difficulties you experienced with your recent click-and-collect order. This is not reflective of the standards of service we seek to provide. While our Customer Service team has been managing an unusually high volume of enquiries, we recognise that this does not excuse the delay or the manner in which your cancellation request was handled.
We can confirm that your order has since been cancelled in line with your request. Please accept our apologies for the inconvenience caused, and be assured that your feedback will be shared with the relevant team for review.
Kind regards,
OKA
Faulty lamp
Subject: Assistance Required – Faulty Lamp
Dear Sirs,
I am writing to inform you that the lamp I purchased is not working properly. I have already sent an email regarding this issue but, unfortunately, I have not received any response. I bought the lamp in the shop. I don t live in London
Could you please let me know how to proceed in order to resolve this matter? I would appreciate your assistance with either a replacement or a refund.
Thank you in advance for your support, and I look forward to your prompt reply.
Best regards,
Marina Tarditi
2025年8月1日
OKA - Chelsea からの回答
Dear Ms Tarditi
We’re sorry to hear about the issue you experienced with your lamp and the difficulty in reaching us initially. We can see that one of our Customer Service team members has since contacted you directly to assist, and this matter is now being followed up.
Thank you for bringing it to our attention and for giving us the opportunity to resolve this with you.
Kind regards,
OKA
OKA has tremendously improved…
OKA has tremendously improved throughout the years. Their products look fantastic and the shop attendants were lovely to deal with.
2025年8月21日
OKA - Chelsea からの回答
Dear Laurence,
Thank you for your wonderful review. We’re delighted to hear you’ve noticed such a positive improvement over the years and that you were pleased with both our products and the lovely service from our Chelsea team. Your kind words mean a great deal to us.
Kind regards,
OKA
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