Amazing helpful staff at Marlow store. Eloise especially nursed us through our decisions for our room update both on zoom and by giving us helpful emails with mood boards and pictures of how everythi... もっと見る
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I’ve worked alongside and experienced the exceptional customer service of this lovely team: Katie, Eloise, Fiona, Leon and Jonathan for the past year. I can honestly say everyone strives above and bey... もっと見る
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Bought some lovely pieces from Oka, Marlow this week - thank you to Eloise, Leer and Katie for taking us through the store and helping load our new pieces into the car. Looking forward to visiting aga... もっと見る
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We bought a sofa and two arm chairs from Oka in Marlow. The service in the store was truly excellent and the furniture is exactly what we hoped it would be. However the delivery process was the... もっと見る
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企業情報
当該企業による記述
Our curated collection of large and small OKA pieces is showcased in seasonal sets by our talented visual team in this quaint town in Buckinghamshire. Just an hour outside of London, our Marlow store is situated on a bustling high street with parking nearby. It’s a stone’s throw from the UK’s only two Michelin-starred pub, The Hand and Flowers, which makes it the perfect spot for a day out – one where interiors shopping is followed by a delicious meal.
連絡先
25-29 Spittal Street, SL7 3HJ, Marlow, 英国
- +44 1628 481418
4.7
優良
111件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Product good quality and in store staff…
Product good quality and in store staff very helpful
2026年6月12日
OKA - Marlow からの回答
Dear Kim,
Thank you for taking the time to leave your review. We're delighted to hear that you're pleased with the quality of your purchase and that you found the team in our Marlow store helpful during your visit.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
A wonderful day
A wonderful day - learning how to tablescape in the Oka Marlow shop, beautiful, considered and inspirational
2026年5月8日
自発的なレビュー
OKA - Marlow からの回答
Dear Sophie,
Thank you for taking the time to share your feedback. We're delighted to hear that you joined us at our Marlow store and had such a positive experience. We'll be sure to pass your kind comments on to the team.
Thank you again for your review, and we hope to welcome you to another OKA event soon.
Kind regards,
OKA
Bought some lovely pieces from Oka
Bought some lovely pieces from Oka, Marlow this week - thank you to Eloise, Leer and Katie for taking us through the store and helping load our new pieces into the car. Looking forward to visiting again soon.
2026年6月1日
自発的なレビュー
OKA - Marlow からの回答
Dear Natasha
Thank you for taking the time to share your lovely review. We’re so pleased to hear about your experience in our Marlow store, and your kind feedback will be shared with the team.
It’s wonderful to know you felt so well looked after, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent customer service
Excellent customer service in the Marlow branch would highly recommend.
2026年5月27日
OKA - Marlow からの回答
Dear Heather
Thank you for your fantastic review. We’re delighted to hear that our team in Marlow provide such attentive and thoughtful service from start to finish.
Your feedback and recommendation is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Amazing Team of People
I’ve worked alongside and experienced the exceptional customer service of this lovely team: Katie, Eloise, Fiona, Leon and Jonathan for the past year. I can honestly say everyone strives above and beyond to make sure that customers feel welcomed and looked after. I think everyone who has had the pleasure of visiting this store will attest to how much of a difference it makes to your shopping experience. All the best for the future!
2026年5月27日
自発的なレビュー
OKA - Marlow からの回答
Dear Bee
Thank you for your fantastic review. We’re delighted to hear that our team in Marlow provided such attentive and thoughtful service from start to finish. We strive to create a welcoming and enjoyable atmosphere for all our customers and we're thrilled that you had such a positive experience.
Your feedback and support means a lot to us and we hope that you will visit us again.
Warm regards
OKA
Fantastic shopping experience
Went into Oka Marlow on Friday and was served by Leon and Eloise. They were very helpful and knowledgeable, even carrying my purchases to the car. It was such a welcoming and attractive store and to be honest, such different experience from when I last went there a year or so ago when the staff were rather diffident and off hand. It was Eloise and Leon’s customer orientated attitude that directly led to me returning to Marlow on Saturday and buying lots more beautiful garden furniture.
2026年5月29日
自発的なレビュー
OKA - Marlow からの回答
Dear Jill
We’re delighted to hear that your recent visits to our Marlow store were such a positive experience, and that Eloise and Leon provided exceptional service during your time there.
It's always lovely to hear from long standing customers and we truly appreciate your loyalty and hope to welcome you back soon.
Best wishes
OKA
Amazing helpful staff at Marlow store
Amazing helpful staff at Marlow store. Eloise especially nursed us through our decisions for our room update both on zoom and by giving us helpful emails with mood boards and pictures of how everything would look. Everything now delivered and we are so pleased and think we couldn’t have achieved it on our own.
Delivery is something that needs improvement, however!
2026年5月22日
OKA - Marlow からの回答
Dear Jenny
We appreciate you sharing your positive experience in our Marlow store. It's wonderful to hear that Eloise provided such helpful and knowledgeable service, and was able to assist with offering valuable design insights for your home.
We are delighted to hear that you are happy with your items and apologise if you had an issue with your delivery.
Your feedback means a lot to us and we hope that you will visit us again soon.
Best wishes
OKA
OKA - Marlow からの回答
Dear Liz
We're so glad to hear you had such a positive experience on your recent visit to our Marlow store and that you love your new cushions.
Your feedback really does mean a lot to us.
Kind regards
OKA
Beautiful store, great staffs and quality products
Great experience discussing home decor and an amazing purchase made once again, such helpful staffs too
2026年5月10日
自発的なレビュー
OKA - Marlow からの回答
Dear DC
We're delighted you enjoyed your visit to our Marlow store and our team left such a positive impression. It's wonderful to hear that you are happy with your purchase.
Your feedback means a lot to us and we hope to welcome you back soon.
Kind regards
OKA
Friendly & helpful staff
Friendly & helpful staff - Leon was excellent! Quite a good collection of display. Got everything we were looking for
2026年5月4日
OKA - Marlow からの回答
Dear Zainab,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Marlow store, and we’ll be sure to pass your kind words on to Leon and the team.
It’s wonderful to know you found everything you were looking for, and we hope to welcome you back again soon.
Kind regards,
OKA
Excellent Customer Service with a smile
Beth and Eloise could not do enough to help us. Warm, friendly, professional with great knowledgeable of all the products in store. Thank you for the excellent service.
2026年5月4日
自発的なレビュー
OKA - Marlow からの回答
Dear Gina
We appreciate you sharing your positive experience in our Marlow store. It's wonderful to hear that Eloise and Beth provided such helpful and knowledgeable service.
Thank you for sharing your feedback and we hope that you will visit us again soon.
Kind regards
OKA
My wife and I went shopping in Marlow…
My wife and I went shopping in Marlow on Saturday, never been in before. I was welcomed so warmly by Fiona and Katie even though it was very busy. They even offered a glass of champagne which was such an a lovely thing. I’m assuming this isn’t all the time however it has definitely made us wanting to keep going back.
2026年5月2日
自発的なレビュー
OKA - Marlow からの回答
Dear Brian
Thank you for your lovely review. We’re delighted to hear that you and your wife had such a positive experience with our Marlow store, and that you received such great service from Fiona and Katie and enjoyed your complimentary champagne.
Your feedback means a lot to us and we look forward to welcoming you back.
Kind regards
OKA
I went into the Marlow store today to…
I went into the Marlow store yesterday to enquire about some lamps. I received a warm welcome upon entering the store and when I enquired about some lamps, Katie was very helpful.
2026年4月28日
自発的なレビュー
OKA - Marlow からの回答
Dear Rosie
We appreciate you sharing your positive experience in our Marlow store. It’s wonderful to know you felt so well looked after, and received such helpful and knowledgeable service from Katie.
Your feedback means a lot to us and we hope to welcome you back soon.
Kind regards
OKA
Long lead time.
I ordered the Berstone armchair on 18th March and was informed at the time that it would not be available for about eight weeks so cannot review the product as it has yet to arrive. The staff were very pleasant and helpful although I think the company charging £95 for delivery is excessive.
2026年3月18日
自発的なレビュー
OKA - Marlow からの回答
Dear Ms Powell,
Thank you for your review. We are pleased to hear that you found our Marlow team helpful, though we are sorry to read your concerns regarding the lead time and delivery charge.
We appreciate that waiting for an item can be frustrating, and we hope it will be worth the wait once it arrives. Your feedback regarding delivery costs has been shared with the relevant teams for review.
Kind regards,
OKA
Great service from Marlow but poor delivery
We bought a sofa and two arm chairs from Oka in Marlow. The service in the store was truly excellent and the furniture is exactly what we hoped it would be.
However the delivery process was the opposite. AIT the delivery contractor used by OKA were meant to deliver the three items of furniture together. They didn’t. On the first delivery the sofa wasn’t on the van. Following interventions by OKA Marlow the sofa was delivered separately but the delivery crew of three people refused to carry it up the stairs. They drove away with the sofa and showed no interest in trying to find a solution..
OKA then arranged for a different company to do the delivery which the two people from that company did with good humour and remarkable ease.
Throughout this process Katie and Eloise at Marlow have been brilliant and Katie went out of her way to fix the problem with delivery.
2026年4月2日
自発的なレビュー
OKA - Marlow からの回答
Dear Chris,
Thank you for your review. We are delighted to hear that you had such a positive experience with our Marlow store team and that you are pleased with your furniture.
We are sorry, however, to read about the issues you encountered with the delivery. We appreciate how frustrating this must have been and regret that the initial experience did not meet expectations.
We are pleased that the matter was ultimately resolved and that the final delivery was completed successfully. Your feedback regarding the delivery experience has been shared with the relevant teams for review.
Kind regards,
OKA
Fantastic team and customer service
Katie and the team have been fantastic in servicing, delivering and providing expert advice for our furniture requirements. We’ve been delighted with the products and would highly recommend them going forward.
2026年4月18日
自発的なレビュー
OKA - Marlow からの回答
Dear Customer,
Thank you so much for your kind feedback. We’re delighted to hear about your experience with Katie and the Marlow team, and we’ll be sure to pass your comments on to them.
It’s wonderful to know you’re so pleased with your purchases, and we truly appreciate your recommendation. We hope to welcome you back again soon.
Kind regards,
OKA
Great customer experience
Great customer experience
My friend spotted the rug we wanted in the Marlow store, it was reduced. I called up and Kate did the rest. So easy, it was delivered a few days later and looks great in our house.
2026年4月4日
自発的なレビュー
OKA - Marlow からの回答
Dear Customer,
Thank you for your lovely feedback. We’re so pleased to hear how smoothly everything came together, and we’ll be sure to pass your kind words on to Kate and the Marlow team.
It’s wonderful to know your new rug looks great in your home, and we hope to welcome you back again soon.
Kind regards,
OKA
Sales assistant very helpful in shop.
2026年3月27日
OKA - Marlow からの回答
Dear Katherine,
Thank you for your kind review. We’re so pleased to hear about your visit to our Marlow store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Five stars for OKA in Marlow
Really enjoyed visiting OKA in Marlow. We picked up some painted wooden coasters and a set of ceramic tea cups, and both look and feel beautifully made. The shop is bright and welcoming, and the team were very friendly and helpful.
2026年4月3日
OKA - Marlow からの回答
Dear Robert
We're delighted you enjoyed your visit to our Marlow store and our team left such a positive impression. It's wonderful to hear that you are happy with you new coasters and tea cups.
Your feedback means a lot to us and we hope to welcome you back soon.
Kind regards
OKA
Excellent customer service
Just purchased a lampshade from your Marlow store. Eloise went above and beyond with amazing customer service. Thank you. 🙏
2026年3月31日
自発的なレビュー
OKA - Marlow からの回答
Dear Judy
Thank you for taking the time to share your lovely review. We’re delighted to hear that Eloise provided such exceptional service on your recent visit to our Marlow store.
Your kind words mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
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