Amazing helpful staff at Marlow store. Eloise especially nursed us through our decisions for our room update both on zoom and by giving us helpful emails with mood boards and pictures of how everythi... もっと見る
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I’ve worked alongside and experienced the exceptional customer service of this lovely team: Katie, Eloise, Fiona, Leon and Jonathan for the past year. I can honestly say everyone strives above and bey... もっと見る
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Cushions including feather pads at an amazing price. Staff at the Marlow store were really patient and helpful too.
Bought some lovely pieces from Oka, Marlow this week - thank you to Eloise, Leer and Katie for taking us through the store and helping load our new pieces into the car. Looking forward to visiting aga... もっと見る
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企業情報
当該企業による記述
Our curated collection of large and small OKA pieces is showcased in seasonal sets by our talented visual team in this quaint town in Buckinghamshire. Just an hour outside of London, our Marlow store is situated on a bustling high street with parking nearby. It’s a stone’s throw from the UK’s only two Michelin-starred pub, The Hand and Flowers, which makes it the perfect spot for a day out – one where interiors shopping is followed by a delicious meal.
連絡先
25-29 Spittal Street, SL7 3HJ, Marlow, 英国
- +44 1628 481418
4.7
優良
112件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
Just purchased a lampshade from your Marlow store. Eloise went above and beyond with amazing customer service. Thank you. 🙏
2026年3月31日
自発的なレビュー
OKA - Marlow からの回答
Dear Judy
Thank you for taking the time to share your lovely review. We’re delighted to hear that Eloise provided such exceptional service on your recent visit to our Marlow store.
Your kind words mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
Exceptional Service at OKA Marlow
Exceptional Service at OKA Marlow
I love the OKA collection—kudos to the entire design team for such a beautiful range of pieces.
I recently visited the OKA Marlow store and had a truly amazing experience. I was searching for a specific chandelier, and Gina went above and beyond to ensure I found exactly what I was looking for. She went the extra mile, contacting multiple other OKA locations to track it down for me.
Why I recommend OKA Marlow:
Proactive Staff: Gina’s dedication turned a potentially difficult search into a seamless purchase.
Customer Care: They truly value the client experience.
I highly recommend OKA to anyone looking for quality pieces and top-tier service. Thank you, Gina!
2026年3月29日
自発的なレビュー
OKA - Marlow からの回答
Dear Rohan
We're happy to hear that you love the OKA collection and had an amazing experience at our Marlow store. We appreciate you highlighting Gina's dedication to customer care, it's wonderful to know that she went above and beyond to help you find the perfect chandelier.
Your feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Service was great and staff helpful
2026年3月17日
OKA - Marlow からの回答
Dear Jessie,
Thank you for your kind review. We’re so pleased to hear about your visit to our Marlow store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Very smooth telephone order via Oka…
Very smooth telephone order via Oka Marlow.
I spoke to Eloise, who knew precisely which cushion covers I wanted, and promptly arranged the whole thing.
When there was subsequently a slight issue with the carrier, by which time Eloise herself was on leave, the matter was resolved with incredible speed by the team. I was kept informed throughout and by the time Eloise herself was back and checked in with me, everything was safely under wraps.
Many thanks to Eloise and Beth. Another delightful experience with Oka!
2026年3月19日
OKA - Marlow からの回答
Dar Mrs Leigh
Thank you for your lovely review. We’re delighted to hear that you had such a positive experience with our Marlow store and that you received great service from Eloise and Beth, and we hope that you are happy with your cushion covers.
Your kind words mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
Love Oka for its design choices
Love Oka for its design choices. Great customer service. Kind and attentive assistants
2026年3月4日
OKA - Marlow からの回答
Dear Happy Customer
Thank you for taking the time to share your review. We’re delighted to hear that our team in Marlow provided such attentive and thoughtful service, and wonderful to know that you appreciate our design choices.
Your feedback is truly appreciated, and we hope you will visit us again soon.
Kind regards,
OKA
Excellent customer service in OKA
Excellent customer service in OKA. Very friendly and professional service helping me choose a floor lamp and trying different lamp shades. Eloise & Beth were fantastic helping move the floor lamp to a sofa style I previously bought in the shop which helped greatly for making a decision to buy. They packaged up the item well for me to take home. The next day , I was so delighted with my beautiful floor lamp&shade I came to buy matching table shades and Katie &Fiona were very helpful and friendly helping me find the right size, colour and doing a part order online.
2026年3月20日
自発的なレビュー
OKA - Marlow からの回答
Dear Birgitte,
Thank you so much for taking the time to share your experience. We’re delighted to hear about your visits to our Marlow store, and we’ll be sure to pass your kind feedback on to Eloise, Beth, Katie, Fiona and the team.
It’s wonderful to know you felt so well supported throughout, and we hope you enjoy your beautiful new pieces in your home. We look forward to welcoming you back again soon.
Kind regards,
OKA
In store experience was fantastic
In store experience was fantastic . Staff in Marlow could not have been more helpful. However I paid £35 for delivery within a particular time window with no explanation or pre warning from the courier . We are however delighted with the product .
2026年3月11日
OKA - Marlow からの回答
Dear Margaret,
Thank you for your review. We are delighted to hear that you had a fantastic experience in our Marlow store and that you are pleased with your purchase.
We are sorry, however, to read about your delivery experience and the lack of communication regarding the time window. While a tracking link is typically shared by our delivery partner ahead of delivery to allow customers to follow the driver on the day, we will review this further to understand what may have happened in your case.
Your feedback will be shared with the relevant teams as we continue to improve our delivery experience.
Kind regards,
OKA
Eloise couldn’t be any more helpful in…
Eloise couldn’t be any more helpful in Marlow. Always a magical experience!
2026年3月18日
自発的なレビュー
OKA - Marlow からの回答
Dear Neil
Thank you for taking the time to share your lovely review. We’re delighted to hear that Eloise provided such exceptional service and that you always have a positive experience in our Marlow store.
We truly appreciate your feedback and thank you for choosing to shop with us. We hope that you will visit us again soon!
Kind regards
OKA
Had such a great experience at Oka…
Had such a great experience at Oka Marlow! The service was amazing from start to finish the staff were so friendly, attentive and really made us feel welcome. It’s clear they genuinely care about their customers. Would definitely recommend and can’t wait to come back!
2026年3月11日
自発的なレビュー
OKA - Marlow からの回答
Dear Rachele,
Thank you for taking the time to share your lovely review. We’re so pleased to hear about your experience in our Marlow store, and your kind feedback will be shared with the team. It’s wonderful to know you felt so well looked after, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Fiona
I recently purchased dining room chairs from OKA and wanted to share how wonderful Fiona was throughout the experience.
Fiona was incredibly friendly and approachable. She took the time to talk us through the different options and offered helpful advice.
What really stood out was her thoughtful follow-up email afterwards. It showed genuine care in making sure we were happy with our purchase.
Thank you, Fiona!
Danielle x
2026年2月27日
自発的なレビュー
OKA - Marlow からの回答
Dear Danielle
We're so happy to hear that your experience with our Marlow store has been so positive. Your kind words about Fiona mean a lot, it is wonderful to know she was able to assist with your purchase and provide the level of service we strive to deliver.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Oka Marlow is the place to go
Oka Marlow is the place to go, the store looked amazing and the staff just go above and beyond at all times.
2026年2月28日
自発的なレビュー
OKA - Marlow からの回答
Dear Kimberly
Thank you for your fantastic review. We’re delighted to hear that our team in Marlow provide such attentive and thoughtful service from start to finish.
Your feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
All as expected.
Furniture and process good, came when due and able to re-arrange delivery.
2026年1月28日
OKA - Marlow からの回答
Dear Richard
Thank you so much for taking the time to leave your review. We’re delighted to hear everything went so smoothly with your order and delivery, and we hope that you are happy with your purchase. We really appreciate your feedback.
Kind regards,
OKA
OKA - Marlow からの回答
Dear AK
Thank you for your feedback! We're delighted to hear that you had a positive experience with our customer service at the Marlow branch. We appreciate your support and look forward to assisting you again in the future!
Kind regards,
OKA
Oka team went above and beyond to get our dining chairs to us on time!
We ordered some dining chairs in November which we needed for a family event we were hosting at the end of Jan. They ended up being delayed and we were told we wouldn’t get them in time. However we then escalated the issue to the senior team and they, along with the lovely Holly from Marlow, managed to get our chairs to us on time and communicated with us really well so we knew it was all on track. We were really pleased with the Stafford chairs!
2026年1月29日
OKA - Marlow からの回答
Dear Stephanie
Thank you for your lovely review. We're delighted that our teams were able to organise for your delivery to take place in time for your family event. We greatly appreciate your feedback and we are pleased that you are happy with your dining chairs.
Kind regards
OKA
Eloise & Katie in Marlow were helpful…
Eloise & Katie in Marlow were helpful and leant us a tape measure. Eloise gave us some interesting background on where things were made. It was a shame our item was out of stock and we to wait until April!
2026年2月5日
自発的なレビュー
OKA - Marlow からの回答
Dear Claire
Thank you for your kind review. We’re delighted to hear that your visit to our Marlow store was such a positive experience and that you received great service from Eloise and Katie during your time there. We hope that you enjoy your purchase when it arrives in April.
Your feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
OKA Marlow
Spoke to Eloise who took ownership of my request and resolved my query swiftly.
Eloise is a credit to Oka!
2026年1月15日
OKA - Marlow からの回答
Dear Mrs Burgess
Thank you for taking the time to share your lovely review. We’re delighted to hear that Eloise provided such exceptional service and resolved your query efficiently. We truly appreciate your feedback and hope to welcome you back soon.
Kind regards,
OKA
I have ordered a side table & as there…
I have ordered a side table & as there was to be a £20 charge on top of the cost of the item regardless of whether I was collecting from the shop or delivered to my home, I requested delivery. I now see that the item is going to be sent to the shop now instead for me to now collect!
2026年1月14日
OKA - Marlow からの回答
Dear Paula
Thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced with your order and the inconvenience this caused.
We can see that one of our Senior Customer Service Advisors has been in contact with you directly to ensure that you receive your purchase to your home address, rather than to our showroom.
Should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
OKA - Marlow からの回答
Dear Francesca
Thank you for your kind feedback. We’re delighted to hear that your visit to our Marlow store was such a positive experience and that you received such helpful and knowledgeable service. Your comments are greatly appreciated and will be passed on to Eloise.
We hope to welcome you back again soon.
Kind regards,
OKA
Personable customer service
Was served today by Eloise, she was extremely professional and personable.
I love the new collection
2026年1月9日
OKA - Marlow からの回答
Dear Maria,
Thank you for taking the time to leave your review. We’re so pleased to hear about your experience in our Marlow store, and we’ll be sure to pass your kind feedback on to Eloise and the team. We hope to welcome you back again soon.
Kind regards,
OKA
great service in a warm atmosphere
2025年12月31日
OKA - Marlow からの回答
Dear Jonathan,
Thank you so much for your lovely feedback. We’re really glad you enjoyed your visit and appreciate you taking the time to share your experience with us.
We hope to see you again soon.
Kind regards,
OKA
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