Suzanne was so helpful & patient. I had trouble deciding what pattern went with the other & she immediately knew how to make it work, the cushions in my bed look gorgeous . She was very helpful with m... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... もっと見る
企業が回答しました
I had a reply to a previous review but cannot reply to it. It wasn’t about the code having expired which I hadn’t realised or that it was online but that the Manager didn’t know what I was talking... もっと見る
企業が回答しました
When I came into the shop the item I was looking for wasn’t available. Nawel called me when it had come into stock and we went and purchased. Personal service like that doesn’t really exist anymore an... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
連絡先
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, 英国
- +44 1892 240403
4.8
優良
246件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service from Nawel at Tunbridge Wells
Excellent customer service from the Tunbridge Wells store. I wanted new cushions for my lounge and with the huge selection of colour was unable to decide what would complement my lounge scheme. Nawel came to the rescue and took time to help me choose cushions in colours that complemented it pefectly.
2026年6月5日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Claire,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Nawel was able to assist you and make the process feel much easier. We'll be sure to pass your kind comments on to Nawel and the Tunbridge Wells team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
I have been shopping with Oka for…10 years.
I have been shopping with Oka for several years. For the last two years Simona at the Tunbridge Wells store has been helping me with my purchases. I would like to provide specific feedback on the service given by Simona.
Simona gives exceptional service. She shows genuine interest and curiosity about my interior design projects. She takes time to find out about my requirements and her in depth knowledge of Oka products mean she is able to make valuable suggestions. The shopping experience feels like a real collaboration.
Her calm and patient demeanour means I never feel pressure to buy and am always happy with my purchases. Thank you Simona.
2026年6月6日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Wendie
Thank you for your fantastic review. We are truly delighted to hear about your positive experiences at our Tunbridge Wells store, it's wonderful to know that Simona has enhanced your purchasing experience and provided the care and attention needed to make your visits enjoyable.
We really appreciate you choosing to shop with us and for your continued support.
Warm regards
OKA
Great service lovely shop
2026年6月2日
OKA - Tunbridge Wells からの回答
Dear Amanda
Thank you for your kind review. We’re so pleased to hear that you received such great service during your visit to our Hoopers Tunbridge Wells store.
Your feedback means a lot to us.
Kind regards
OKA
Simona was absolutely amazing to work…
Simona was absolutely amazing to work with. Professional, efficient, and incredibly responsive throughout the entire process. She made everything run smoothly, and I’m genuinely delighted with the service and support she provided. Highly recommended!”
2026年6月5日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Consumer
Thank you for sharing your fantastic review. We are delighted to hear that your experience at our Tunbridge Wells store was such a positive one, and that you felt so well supported by Simona and received exceptional service during your visits.
Thank you for choosing to shop with OKA, your recommendation means a great deal to us.
Best wishes
OKA
Thank you to all the team at OKA…
Thank you to all the team at OKA Tunbridge Wells. Simone and Ursula in particular have been so helpful with suggestions and logistics around delivery. Can’t recommend highly enough!
2026年5月23日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Nick
We are delighted to hear that your visit to our Tunbridge Wells store was such a positive experience and that Simone and Ursula provided support with both design guidance and organising delivery.
We appreciate your support and look forward to welcoming you back soon!
Best regards,
OKA
Excellent service from Simone and Chris…
Excellent service from Simone and Chris in Tunbridge Wells. Highly recommended. Thank you!
2026年5月23日
OKA - Tunbridge Wells からの回答
Dear Russell
We're delighted to hear that you had a positive experience with Simone and Chris in our Tunbridge Wells store, and we hope that you are happy with your item.
Thank you for taking the time to share your feedback with us.
Kind regards
OKA
Pick up charge
I think the £10 charge for picking up a cushion cover from store is absolutely ridiculous. It makes one question whether not to buy from OKA an already expensive small item.
2026年5月11日
OKA - Tunbridge Wells からの回答
Dear Susie,
Thank you for your review. We are sorry to read your comments regarding the Click & Collect charge applied to your order.
We recently introduced a small tiered fee to help reflect the costs associated with picking, packing, and transporting Click & Collect orders to stores, particularly in light of increased wages, employment costs, and fuel prices. We do, however, appreciate that this may not always align with expectations, particularly for smaller items.
Your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
OKA - Tunbridge Wells からの回答
Dear Robert
Thank for your taking the time to share your review. We are so happy to read that your enjoyed your shopping experience in our Tunbridge Wells concession, and received such friendly and helpful assistance from Suzanne. We will be sure to pass your comments to the team.
We hope to welcome you back soon.
Kind regards
OKA
The customer service provided by…
The customer service provided by Simona, Christian and the team at Oka, Tunbridge Wells is nothing short of exemplary.
They always go out of their way to be helpful, and this has lead to us being loyal and repeat customers.
The products are great, and the shopping experience makes it even better, efficient always.
They truly do stand head and shoulders above other retail experiences we have had.
Bravo Oka. We will be back!
2026年5月15日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Robert
We are delighted that you always enjoy your shopping experience at our Tunbridge Wells store. It's wonderful to know the team always make your visits such a pleasure.
We truly appreciate your kind comments and we look forward to welcoming you back in the future.
Best wishes,
OKA
OKA - Tunbridge Wells からの回答
Dear Mrs Walster
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
OKA - Tunbridge Wells からの回答
Dear Sue
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our team in our Tunbridge Wells store and we hope that you are happy with your purchase.
We hope to welcome you back again soon.
Kind regards
OKA
Oka Tunbridge Wells
We've shopped at Oka Tunbridge Wells a couple of times now. Simona and Chris always give the best service and are always so helpful.
The items we've bought have always been great
2026年5月9日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Adam,
Thank you for your lovely feedback and continued support. We’re delighted to hear about your experiences in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Simona, Chris and the team.
It’s wonderful to know you’ve been so pleased with your purchases, and we hope to welcome you back again soon.
Kind regards,
OKA
What a pleasurable shopping experience!
I found Christian to be an extremely courteous, friendly and professional young man when I popped into Oka recently. He picked out the perfect lamp and shade for my lounge. I will be back to seek his advice soon!
2026年5月9日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Jacqueline,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Christian and the team.
It’s wonderful to know he helped you find the perfect pieces for your lounge, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Ursula and other staff
Ursula in the Tunbridge Wells store was so knowledgeable and helpful, nothing was too much trouble.
products in Oka are beautiful and well made.
just perfect
2026年5月7日
OKA - Tunbridge Wells からの回答
Dear Charly,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Ursula and the team.
It’s wonderful to know you’re so pleased with both the service and our products, and we hope to welcome you back again soon.
Kind regards,
OKA
Excellent communication from start to…
Excellent communication from start to finish. Polite delivery people who checked the condition of the contents before leaving.
Sales staff ( French woman in Tunbridge Wells shop) was not pushy at all and were very helpful in asking questions.
2026年4月30日
OKA - Tunbridge Wells からの回答
Dear Brian,
Thank you for your kind feedback. We’re delighted to hear everything went smoothly from purchase through to delivery and that you felt well looked after throughout.
We’ll be sure to share your comments with the Tunbridge Wells team, and we really appreciate you taking the time to share your experience.
Kind regards,
OKA
Oka at Hoopers
Tunbridge Wells has a lovely section in Hoopers Department Store . The staff are friendly and helpful -full of good ideas and advice. I have bought lamps and furniture and been delighted with all my purchases . Flower arrangements are offered by Suzanne and she has an excellent eye . My vase of flowers is really lovely . Definitely a place to visit!
2026年5月1日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Annette
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to the team at our Tunbridge Wells store. It’s wonderful to hear that your visits are consistently positive, and we hope to welcome you back again soon.
Kind regards,
OKA
Fantastic staff and beautiful products
We had such a fantastic experience at the Oka store in Hoopers. Suzanne went above and beyond helping us choose cushions for our new sofa, creating different combinations and giving us time to really think it through. Even though we walked in just before closing, we never felt rushed — just welcomed and looked after. We left feeling appreciated, which is something you don’t often find in retail anymore.
2026年4月25日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Alex,
Thank you so much for your thoughtful feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Suzanne and the team.
It’s wonderful to know you felt so well looked after during your visit, and we hope you enjoy your new pieces. We look forward to welcoming you back again soon.
Kind regards,
OKA
Helpful staff
Namely, the staff member who served us was extremely patient and helpful.
Love the products and the discount certainly encouraged us to buy.
2026年4月24日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Customer,
Thank you for your kind feedback. We’re so pleased to hear about your visit to our Tunbridge Wells store and that you had such a positive experience with the team.
We really appreciate you taking the time to share your thoughts and hope to welcome you back again soon.
Kind regards,
OKA
Beautiful well designed products
Beautiful well designed products, exclusive knowledgeable staff and a super stylish shopping environment! Love OKA!
2026年4月4日
OKA - Tunbridge Wells からの回答
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Although their products are excellent…their delivery charges are outrageous
Although their products are excellent their delivery costs are an insult.
I recently purchased a light from their concession in Tunbridge Wells at a cost of over £200 and had to pay a delivery cost even if I used a pick up in store.
So I have to pay for my petrol (and time) to travel back to the store AND pay for delivery to the store....ridiculous!!
What an avaricious company.....
NOT impressed as you will gather.....
2026年4月17日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Mr Hancox,
Thank you for your review. We are glad to hear that you are pleased with our products, though we are sorry to read your comments regarding the delivery charges.
We appreciate that this may not align with expectations, particularly when collecting from store. Your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。