Suzanne was so helpful & patient. I had trouble deciding what pattern went with the other & she immediately knew how to make it work, the cushions in my bed look gorgeous . She was very helpful with m... もっと見る
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OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... もっと見る
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I had a reply to a previous review but cannot reply to it. It wasn’t about the code having expired which I hadn’t realised or that it was online but that the Manager didn’t know what I was talking... もっと見る
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When I came into the shop the item I was looking for wasn’t available. Nawel called me when it had come into stock and we went and purchased. Personal service like that doesn’t really exist anymore an... もっと見る
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企業情報
当該企業による記述
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
連絡先
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, 英国
- +44 1892 240403
4.8
優良
246件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
What A Team
The sales advisors at Oka Tunbridge Wells are superb. I was welcomed by Suzanna using my name,Diana, although we had only met once. Great plus. Then Chris saved my bedroom decor !!!!! I was finding it so difficult to make my intense wall colour work with the rest of the room. Fear not Chris worked wonders. New cushions, new throw and masses of expertise and vision. Chris has superb taste and vision. He and his lovely team are such an asset and they deliver the Oka design vision to every customer. I would have been so proud to have such a team working with me back in the day
2026年10月6日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Diana
Thank you so much for sharing such a wonderful review of your recent store visit. It is delightful to hear how welcoming the team was and how Chris's design guidance helped transform your bedroom decor. Finding the right accents to complement vibrant wall shades can be a challenge, so we are thrilled that the advice, new cushions, and throw brought your vision to life so beautifully. Your kind words about the store's dedication and expertise mean a great deal to us, and we will be sure to share your generous praise with the entire team.
We appreciate your support and look forward to welcoming you back soon.
Warmest regards
OKA
Nawel - Excellent customer service
When I came into the shop the item I was looking for wasn’t available. Nawel called me when it had come into stock and we went and purchased. Personal service like that doesn’t really exist anymore and as a result was able to purchase from our local Hoopers rather than online or in London .
2026年10月3日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Bruce
We appreciate you taking the time to share your feedback. We are happy to hear that Nawel was able to notify you as soon as your requested item arrived in store. Providing attentive and helpful assistance is very important to us, and we are glad that this effort saved you a trip elsewhere. Thank you for choosing to shop with us, and we look forward to welcoming you back again soon.
Warm regards
OKA
The sales team were extremely helpful
The sales team were extremely helpful, knowledgeable and understanding 👏
2026年9月29日
OKA - Tunbridge Wells からの回答
Dear Mr Marsh
We are delighted to hear that you had such a wonderful experience with our Tunbridge Wells team. It is fantastic to know that their guidance and supportive service made such a positive impression on your visit. Thank you so much for taking the time to share your kind feedback, and we look forward to welcoming you back again soon.
Best wishes
OKA
Love Oka. Love the team at Hoopers, Tunbridge Wells
I’m a regular and loyal customer to Oka in Hoopers, Tunbridge Wells (the joke is my home looks like one of your showrooms).
I love your style and items across all ranges, but I’m just as impressed with the team in store.
They are each and all unerringly helpful, charming, professional and good humoured.
2026年10月1日
OKA - Tunbridge Wells からの回答
Dear Fiona
Thank you so much for your wonderful feedback and your continued loyalty. We are absolutely delighted to hear that your home reflects our style and that you love our collections so much.
It is equally fantastic to know that the team makes such a positive impression during your visits. We will be sure to share your gracious compliments with them, as they will be thrilled to hear how much their warm, professional, and cheerful service means to you.
We truly appreciate your support and look forward to welcoming you back again soon.
Best wishes
OKA
OKA - Tunbridge Wells からの回答
Dear David,
We’re so pleased to hear that you received great service and helpful advice from our Tunbridge Wells team.
Thank you for your kind feedback.
Kind regards,
OKA
Suzanne was so helpful & patient
Suzanne was so helpful & patient. I had trouble deciding what pattern went with the other & she immediately knew how to make it work, the cushions in my bed look gorgeous . She was very helpful with moving chairs around in the shop so I could see a different pairing with the dining table. Overall she made the whole experience more slick & made me feel confident with my choices. Which when you are paying a lot of money for something can be very helpful & less stressful. Thank you again Suzanne at Hoopers Oka department. From Sarah Baxter .
2026年10月3日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Sarah,
What lovely feedback for Suzanne.
We’re so pleased she was able to help bring everything together and make you feel confident in your choices. It’s wonderful to know her patience and advice made the experience less stressful, and we’ll be sure to pass your kind words on to her.
Kind regards,
OKA
OKA - Tunbridge Wells からの回答
Dear Linda,
We’re delighted to hear that Suzanne looked after you so well in our Tunbridge Wells store.
We’ll be sure to pass your lovely feedback on to her and the team.
Kind regards,
OKA
Such a helpful assistant Ursula in…
Such a helpful assistant Ursula in Tunbridge Wells store. Happy and willing to give me lots of time and suggestions to make the right choice
2026年9月25日
OKA - Tunbridge Wells からの回答
Dear Jill,
We’re so pleased to hear that Ursula looked after you so well in our Tunbridge Wells store.
It’s lovely to know she took the time to offer helpful suggestions and make your visit such a positive one.
Kind regards,
OKA
OKA - Tunbridge Wells からの回答
Dear Sarvesh,
We’re so pleased to hear that you received excellent and helpful service from our Tunbridge Wells team.
Thank you for your kind feedback.
Kind regards,
OKA
Great Customer Service
I received great advice from Suzanne with my cushion refresh. She was very knowledgable and took time to show me many different options which I really appreciated. Simona was also super helpful and took time to find me a cushion that I needed to complete a set.
Both ladies made shopping experience at Oka a very good one. Fantastic customer service
2026年10月1日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Sarah,
We’re so pleased to hear that Suzanne and Simona made your visit to our Tunbridge Wells store such a positive one.
It’s lovely to know they took the time to help with your cushion refresh and find the finishing touch for your set. We’ll be sure to pass your kind feedback on to them both.
Kind regards,
OKA
Very helpful assistant in Tunbridge…
Very helpful assistant in Tunbridge Wells.
I bought a beautiful linen tablecloth which was reduced, excellent quality
2026年9月14日
OKA - Tunbridge Wells からの回答
Dear Nik,
We’re so pleased to hear that the Tunbridge Wells team were helpful during your visit.
Your new tablecloth sounds like a lovely find, and we hope you enjoy using it in your home.
Kind regards,
OKA
Grisewood lamp- Excellent service in…
Grisewood lamp- Excellent service in store and a lovely well made lamp. Not only decorative but very useful.
2026年9月12日
OKA - Tunbridge Wells からの回答
Dear Lesley
Thank you for your wonderful review. We are so pleased to hear that you had such a positive experience in our Tunbridge Wells store and that you are enjoying your Grisewood lamp. We hope to welcome you back again soon.
Best wishes
OKA
OKA - Tunbridge Wells からの回答
Dear Flura
Thank you for your kind review. We are so pleased to hear about your positive experience with our Tunbridge Wells team and the service you received. We hope to welcome you back again soon.
Kind regards
OKA
Well made chair
The staff were very helpful when I was choosing this chair and in arranging its delivery
2026年9月15日
OKA - Tunbridge Wells からの回答
Dear Sue H
Thank you for your wonderful review. We are so pleased to hear you had such a lovely shopping experience at our Tunbridge Wells store and that the team provided such helpful service when choosing your chair and organising your delivery. We truly appreciate your kind words and hope to welcome you back again soon.
Warm regards
OKA
Courtesy and competence.
Courtesy and competence.
Christain anf Suzanne combined excellent service with great knowledge.
They are both excellent ambassadors for OKA
2026年9月11日
OKA - Tunbridge Wells からの回答
Dear Judith
Thank you for your kind review. We’re so pleased to hear that you received such great service from our team during your visit to our Hoopers Tunbridge Wells store. Your feedback means a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
OKA - Tunbridge Wells からの回答
Dear Andrea
Thank you for your wonderful feedback. We’re delighted to hear about your experience at our Tunbridge Wells store and we'll be sure to pass your kind words on to the team.
We truly appreciate you sharing your experience and we hope that you are happy with your purchase.
Kind regards
OKA
Popped into Oka in Hoopers department…
Popped into Oka in Hoopers department store at Tunbridge wells today and bought the sheikh throw and cushion it is so lovely.The assistants were so helpful especially Simona who I have dealt with many times and she is always so helpful and knowledgeable and look forward to visiting the shop again.
2026年9月11日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Antonia
We're so pleased to hear you had such a lovely experience at our Tunbridge Wells store and are enjoying your new throw and cushion. It's wonderful to know our team, especially Simona, was so helpful and knowledgeable. We look forward to your next visit!
Warm regards
OKA
Exactly what I was looking for...
Exactly what I was looking for, used click and collect to local store, really lovely staff (Tunbridge Wells) helpful and welcoming, I'm a regular shopper, you have my loyalty!
2026年9月7日
OKA - Tunbridge Wells からの回答
Dear Joe
Thank you for your wonderful feedback. We're delighted to hear that our Tunbridge Wells store continues to make such a positive impression and that you found our team helpful and welcoming. We truly appreciate your loyalty and look forward to welcoming you back again soon.
Warmest regards
OKA
Great Oka Tunbridge Wells store with…
Great Oka Tunbridge Wells store with extensive selection of items and great advice - many thanks to both Suanne and Chris for their patience with us !
2026年8月21日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Anthony,
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive visit to our Tunbridge Wells store.
We’ll be sure to pass your kind words on to Suanne, Chris and the wider team, and we hope to welcome you back again soon.
Kind regards,
OKA
Oka Team recognition
I have spent the past few weeks decorating my new home, I would have struggled to choose and design all my furniture choices from Oka without the patience, kindness and commitment from Simona in Oka. She has been wonderful and I am very appreciative of her time and expertise.
2026年8月28日
OKA - Tunbridge Wells からの回答
Dear Vivienne and Fiona,
Thank you for taking the time to share such thoughtful feedback. We’re delighted Simona was able to support you with your choices and help bring everything together for your new home.
Your kind words will mean a great deal to her and the Tunbridge Wells team, and we hope you enjoy your new OKA pieces for many years to come.
Kind regards,
OKA
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