Okamour レビュー 74

Okamour からの回答

2025年5月5日

Hello Pyke,

Really appreciate the update—thanks for sharing the full picture!

We’re glad to hear you connected with our support team and that Julia was able to assist quickly. The IMBRA verification process is indeed a key safety step, and we understand it can feel like a hurdle—but it's designed to protect everyone involved.

Your advice is spot-on: focusing your attention and credits on one meaningful connection can truly make a difference. If you have any more questions or ever need help again, feel free to reach out at support@okamour.com.

Wishing you the very best with your connection!

Okamour からの回答

2025年4月16日

Hi Fredrick,

We’re truly sorry to hear that your experience with the site has left you feeling this way. Your concerns are taken seriously, especially when it comes to profile authenticity and removal requests.

Please know that we have strict verification processes in place for all profiles, and we do not support or allow the use of stolen or misleading images. If you’ve encountered profiles you believe are not genuine, we encourage you to report them directly or contact our support team so we can investigate thoroughly.

Regarding your request for profile removal—this is absolutely something we can assist with. If you haven’t already, please email us at support@okamour.com from the email associated with your account, and our team will prioritize resolving this for you.

Thank you for bringing this to our attention.

Okamour からの回答

2025年4月3日

Hi,

I’m sorry to hear that you feel this way. We take all feedback seriously and understand your frustration. Our goal is to provide a secure and transparent platform, and we continuously work on improving our verification processes to ensure authenticity.

If you have concerns about specific interactions or need assistance with your account, please reach out to our support team at support@okamour.com. We’re happy to review your case and provide any necessary clarification.

We appreciate your honesty and the opportunity to address your concerns.

Okamour からの回答

2025年4月3日

Hi Uziel,

I’m sorry for the delay in response from our support team—I understand how important it is to get timely assistance. I’ve noted your profile ID and will make sure your request is prioritized.

Please rest assured that our team is working hard to address all inquiries as quickly as possible. If you haven’t already, you can reach out directly to support@okamour.com, and they will get back to you as soon as possible.

Thank you for your patience, and we appreciate you bringing this to our attention.

Okamour からの回答

2025年4月3日

Hi,

I’m sorry to hear that you feel this way. We take all feedback seriously and want to understand what led to your experience. Our goal is to provide a safe and enjoyable platform, and if something didn’t meet your expectations, we’d like the opportunity to address it.

Please don’t hesitate to reach out to our support team at support@okamour.com with any specific concerns. We’re here to listen and assist however we can.

Okamour からの回答

2025年2月25日

Hello Wynona,

Thank you for sharing your concerns. We’re glad to hear you like the platform, but we’re truly sorry that you’ve had to deal with inappropriate messages. That’s absolutely not the kind of experience we want for our users.

We take user behavior very seriously and encourage reporting any inappropriate messages. Our moderation team works hard to ensure a respectful and safe environment, and we’re always looking for ways to strengthen our policies. If you come across any issues, please don’t hesitate to reach out to our support team at support@okamour.com—we’re here to help.

Your feedback is invaluable, and we appreciate you bringing this to our attention.

Okamour からの回答

2025年2月12日 に公開

Hi Marc,

We appreciate you taking the time to share your thoughts. We understand that the cost of communication is an important concern, and we strive to be as transparent as possible about how our platform works.
Our goal is to provide a safe and engaging environment for meaningful connections, and we do not endorse misleading interactions. If you have any concerns about specific experiences or transactions, we encourage you to reach out to our support team at support@okamour.com. We’d be happy to review your case and provide any clarification needed.

Thank you for your feedback—we’re always looking for ways to improve.

Okamour からの回答

2025年2月7日

Hi Ronald,

I’m truly sorry to hear that you feel this way. We take concerns like yours very seriously and never want our users to feel deceived or taken advantage of. Our goal is to provide a safe and enjoyable platform for connections, and if your experience has been anything less than that, we want to address it.

If you believe you have encountered any suspicious activity or misleading interactions, we encourage you to reach out to our support team at support@okamour.com. We are committed to investigating and ensuring that our platform remains fair and transparent.

Thank you for sharing your feedback—we genuinely appreciate the opportunity to improve.

Okamour からの回答

2025年2月4日

Hi Deandre,

We really appreciate your feedback and are glad to hear you’re enjoying the platform and the profiles! We understand that pricing is an important factor, and we’re always looking for ways to provide the best value for our users.

Our pricing reflects the effort we put into maintaining a safe and high-quality environment, but we do take user feedback seriously when evaluating our offerings. If you have any questions or need assistance, feel free to reach out to our support team at support@okamour.com—we’re happy to help!

Thanks again for your input, and we hope you continue to enjoy your experience on the site.

Okamour からの回答

2025年2月4日

Hi Marco,

We appreciate you taking the time to share your experience, and I’m truly sorry to hear that you feel misled. We understand how frustrating it must be to invest both time and money in a connection, only to feel like it wasn’t genuine.

Our goal is to provide a safe and enjoyable platform for meeting new people, and we take concerns like yours very seriously. If you believe you were misled or encountered any deceptive practices, we’d like to investigate further. Please reach out to our support team at support@okamour.com so we can look into your case and address your concerns directly.

Your feedback is important, and we genuinely appreciate the opportunity to improve our service.

Okamour からの回答

2024年11月4日

Hi William,

Thank you for bringing these concerns to our attention. We understand how unsettling it can be to receive messages that don’t seem to match your profile status. Your trust is important to us, and we’re committed to maintaining transparency and addressing any issues that might affect your experience.

To address your specific concerns, we do not use IP tracking to gather information about users' locations without consent. Messages on our platform are meant to encourage genuine interactions, and I apologize if they came across otherwise.

If you’d be open to sharing more details, please reach out to us at support@okamour.com. We’d like to investigate further and ensure that your concerns are fully addressed.

Thank you for helping us improve our service.

Okamour からの回答

2024年9月23日

Hi Mark,

We appreciate you reaching out and sharing your concerns. We understand that navigating online dating can be frustrating, especially when it comes to connecting outside the platform. Our goal is to create a safe and secure environment for all users, which is why we have certain restrictions in place.

While we recognize that this can feel limiting, it’s important for us to prioritize user safety and privacy. We encourage open communication within the platform, and many users find success in building connections before transitioning to outside interactions.

We’re continually looking for ways to improve the user experience, and your feedback is invaluable in that process. If you have further questions or need assistance, please don’t hesitate to contact our support team: support@okamour.com. We're here to help!

Okamour からの回答

2024年9月23日

Hi Jamie,

Thank you for bringing your concerns to our attention. We take feedback like yours very seriously, and I’m truly sorry to hear about your experience. It’s clear that you’re feeling frustrated, and I want to address your concerns directly.

First and foremost, we do strive for transparency regarding our platform and its purpose. While we aim to foster connections, we understand how important it is for users to feel safe and secure. I apologize if our communications have given you a different impression.

Regarding the issues you’ve raised about profiles and identity theft, we are committed to investigating any claims of fraudulent activity. Your safety and satisfaction are our top priorities, and we do not tolerate any misuse of our platform.

I sincerely apologize for the lack of response from our team. That is not the level of service we aim to provide, and I will ensure that your feedback is escalated to the appropriate team for further action. If you could provide any additional details to support@okamour.com, it would help us to address your concerns more effectively.

Thank you for your patience and for sharing your perspective. We are here to help resolve this situation.

Okamour からの回答

2024年9月23日

Hi Jaymen,

Thank you for sharing your experience with us. I’m sorry to hear that your time on our platform didn’t meet your expectations, especially during a significant transition like moving to a new country.

It’s concerning to hear that you felt the communication was generic and not genuine. We strive to create authentic connections, and I regret that you didn’t have that experience. Your feedback is crucial, as it helps us identify areas for improvement.

If you have specific concerns or issues you’d like to discuss further, please reach out to our support team at support@okamour.com. We’re committed to addressing your feedback and ensuring that users have a better experience.

Thank you for your input, and I hope you find the connections you’re looking for.

Okamour からの回答

2024年7月9日

Hi Mark,

Thank you for taking the time to share your experience with us. We deeply regret that your interaction with our service has been anything less than satisfactory. Your feedback is invaluable and helps us to understand where we need to make improvements.

We are truly sorry to hear about your disappointment with the costs associated with our photos and videos. Our aim is to provide a platform that delivers value and meaningful connections, and it seems we have fallen short in your case. We understand how frustrating it can be to feel as though you have not received what you expected.

Regarding the request for a special gift and the subsequent letter, we apologize if this came across as insincere or overly commercial. We strive to maintain a balance between helping our users connect in meaningful ways and the operational needs of our platform. Clearly, we need to reassess how these communications are perceived.

We would appreciate the opportunity to discuss your experience in more detail and see if there is anything we can do to address your concerns and possibly make amends. Please contact our customer service team at support@okamour.com so we can assist you further.

Thank you again for your feedback. We hope to regain your trust in the future.

Okamour からの回答

2024年5月22日

Hello, Lee!

Thank you for taking the time to share your experience. I am deeply sorry to hear about the issues you encountered. Your feedback is extremely important to us, and we take these matters very seriously.

I apologize for any frustration or inconvenience caused by our service. We strive to provide a positive experience for all our users, and it is clear we fell short in your case. To address your concerns:

Chat Quality and Charges: I understand your frustration with the chat and the charges. We are currently reviewing our communication protocols and pricing to ensure they are fair and transparent.

Credits and Billing Issues: It is unacceptable that you were charged for credits you did not receive. I would like to personally investigate this matter further to ensure you are refunded appropriately. Please contact our support team directly at support@okamour.com with your account details so I can resolve this promptly.

Customer Support and Transparency: Your feedback about the lack of support and information is concerning. We are implementing better training for our support team to ensure they can provide the assistance and transparency our users deserve.

Authenticity of Profiles: We are committed to ensuring the authenticity of the profiles on our platform. We are taking additional measures to verify profiles and enhance user trust.

Once again, I apologize for your experience and appreciate your patience as we work to improve our service. Please reach out to me directly so I can assist you further.

Okamour からの回答

2024年5月22日

Hi Hope,

Thank you for your kind words about our atmosphere and website! We're glad you feel relaxed using our service. I apologize for the issues with the app. We're actively working on updates to improve its performance. Your feedback is invaluable, and we appreciate your understanding and patience.

Okamour からの回答

2024年5月22日

Hello,

I’m very sorry to hear about your experience. We take these issues very seriously and are committed to improving our service.

It’s concerning to hear about the discrepancies you noticed with the online profiles. We are currently enhancing our verification processes to ensure authenticity and accuracy. Your point about profiles changing during searches is particularly valuable, and we will be looking into this immediately.

Regarding the quick influx of chat requests, I understand how this can seem suspicious. We are working to ensure that all interactions on our platform are genuine and that our users have a transparent and honest experience.

If you have any further details or specific issues you'd like to discuss, please contact me directly at support@okamour.com. Your feedback is important to us as we work to make improvements.

Thank you for sharing your thoughts.

Okamour からの回答

2024年5月22日

Hello Edzo,

I’m sorry to hear about your experience. We take your feedback very seriously and are committed to improving our service. We are actively working on enhancing our profile verification processes to ensure authenticity and provide a genuine experience for our users.

If you have specific concerns or further details to share, please contact me directly at support@okamour.com. Your input is crucial as we strive to make necessary improvements.

Thank you for your feedback.

Okamour からの回答

2024年1月1日

Hi there! Thanks for sharing your feedback, if you have faced any specific issues, send us the ID of the lady, and we will try to fix the problem asap. Users can exchange their contact details once a certain degree of trust is established. So just don't give up and be patient - you'll find yor special one for sure!